The York Medical Practice, Twickenham: patient reviews and CQC rating
The York Medical Practice is a GP practice in Twickenham with 14,689 registered patients (September 2026). In the 2026 GP Patient Survey, 81% of its patients described their overall experience as good, against 77% across England (South West London: 81%). The Care Quality Commission rates it Good overall, in a report published in April 2017. It has 6.7 full-time-equivalent qualified GPs, or 2,178 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The York Medical Practice
Its best result against England is the share who found it easy to get through to the practice by phone: 89%, above the England figure of 57%. Its weakest is the share who said the wait for their last appointment was about right: 56%, below the England figure of 69%. Of the 11 results in the table, 6 are above England and 1 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 7th of the 11 practices in Twickenham with 50 or more responses. 89% found it easy to get through by phone (England: 57%). The overall experience result is 9 points lower than in 2025 (90%). 102 patients answered the survey (response rate 26%).
| Survey question | The York Medical Practice | South West London | England |
|---|---|---|---|
| Overall experience good | 81% | 81% | 77% |
| Easy to contact by phone | 89% | 64% | 57% |
| Easy to contact via the website | 75% | 64% | 58% |
| Easy to contact via the NHS App | 73% | 57% | 54% |
| Reception team helpful | 94% | 87% | 85% |
| Last contact good | 84% | 77% | 73% |
| Wait for appointment about right | 56% | 71% | 69% |
| Listened to well | 94% | 88% | 87% |
| Treated with care and concern | 92% | 87% | 86% |
| Confidence and trust in the clinician | 95% | 93% | 93% |
| Needs met | 88% | 91% | 90% |
In the Friends and Family Test for July 2026, 98% of 49 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The York Medical Practice is Good, published in April 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
14,689 patients were registered at The York Medical Practice in September 2026, down 2.6% on a year earlier (England: down 1.1%).
14% of its patients are aged 65 or over, against 19% across England. With 6.7 full-time-equivalent qualified GPs, there are 2,178 patients per GP, close to the England figure of 2,171 and South West London's 2,060. The practice also has 0.9 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.8 | 9.0 |
| August 2024 | 6.7 | 9.3 |
| August 2025 | 7.6 | 9.5 |
| August 2026 | 6.7 | 10.4 |
From June 2026 to August 2026 the practice recorded 6,712 appointments a month, or 457 per 1,000 registered patients (England: 510). 61% were face to face (England: 63%). 48% took place on the day they were booked and 7% more than 28 days after booking (England: 45% and 5%).
48% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | The York Medical Practice | South West London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 457 | 434 | 510 |
| Face to face | 61% | 58% | 63% |
| Same day as booked | 48% | 46% | 45% |
| More than 28 days after booking | 7% | 3% | 5% |
| Did not attend | 3% | 6% | 4% |
Compared with England, the practice has a lower share of patients for palliative or supportive care needs (0.1% against 0.6%), dementia (0.3% against 0.8%) and peripheral arterial disease (0.2% against 0.6%). The practice's patients live in areas with an average deprivation score of 8.7 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 86.8 years for women and 81.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 13.8% | 14.3% |
| High blood pressure | All ages | 8.6% | 15.2% |
| Asthma | 6+ yrs | 4.8% | 6.6% |
| Cancer | All ages | 3.7% | 3.8% |
| Diabetes | 17+ yrs | 3.6% | 7.9% |
| Chronic kidney disease | 18+ yrs | 2.9% | 4.6% |
| Coronary heart disease | All ages | 1.7% | 3.0% |
| Atrial fibrillation | All ages | 1.5% | 2.2% |
| Stroke and TIA | All ages | 1.2% | 1.9% |
| COPD | All ages | 0.9% | 1.9% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Heart failure | All ages | 0.6% | 1.1% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Dementia | All ages | 0.3% | 0.8% |
| Learning disability | All ages | 0.3% | 0.6% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 69.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.1% | 74.9% |
The York Medical Practice, St Johns Health Centre, Oak Lane, Twickenham, TW1 3PA. Phone: 020 8744 0220. Website: www.yorkpractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Acorn Group Practice - Jackson | 0.4 km | 79% |
| Cross Deep Surgery | 0.6 km | 89% |
| Twickenham Park Surgery - Johal | 1.0 km | 88% |
| St Margaret's Medical Practice | 1.1 km | 81% |
| The Green Surgery | 1.2 km | 74% |
- Cross Deep Surgery (89% overall experience good)
- Dr Vishwambhar Sinha (83% overall experience good)
- Jubilee Surgery - Boohan (86% overall experience good)
- Richmond Lock Surgery (93% overall experience good)
- Twickenham Park Surgery - Johal (88% overall experience good)
- Woodlawn Medical Centre - Kudra (67% overall experience good)
How do patients rate The York Medical Practice?
In the 2026 GP Patient Survey, 81% of patients described their overall experience of The York Medical Practice as good, against 77% across England. 89% found it easy to get through by phone.
How many patients are registered at The York Medical Practice?
14,689 patients were registered in September 2026, down 2.6% on a year earlier.
What is The York Medical Practice's CQC rating?
Good overall, published in April 2017.
How many GPs does The York Medical Practice have?
6.7 full-time-equivalent qualified GPs (11 qualified GPs by headcount), which is 2,178 patients per GP against 2,171 across England.
Are appointments at The York Medical Practice face to face?
61% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The York Medical Practice's phone number?
020 8744 0220.