Twickenham Park Surgery - Johal, Twickenham: patient reviews and CQC rating
Twickenham Park Surgery - Johal is a GP practice in Twickenham with 8,651 registered patients (September 2026). In the 2026 GP Patient Survey, 88% of its patients described their overall experience as good, above the England figure of 77% (South West London: 81%). The Care Quality Commission rates it Good overall, in a report published in April 2017. It has 3.5 full-time-equivalent qualified GPs, or 2,507 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Twickenham Park Surgery - Johal
Its best result against England is the share who found it easy to get through to the practice by phone: 93%, above the England figure of 57%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 95%, against 93% across England. Of the 11 results in the table, 7 are above England and 0 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 3rd of the 11 practices in Twickenham with 50 or more responses. 93% found it easy to get through by phone (England: 57%). The overall experience result is 8 points lower than in 2025 (96%). 98 patients answered the survey (response rate 26%).
| Survey question | Twickenham Park Surgery - Johal | South West London | England |
|---|---|---|---|
| Overall experience good | 88% | 81% | 77% |
| Easy to contact by phone | 93% | 64% | 57% |
| Easy to contact via the website | 64% | 64% | 58% |
| Easy to contact via the NHS App | 79% | 57% | 54% |
| Reception team helpful | 98% | 87% | 85% |
| Last contact good | 93% | 77% | 73% |
| Wait for appointment about right | 90% | 71% | 69% |
| Listened to well | 95% | 88% | 87% |
| Treated with care and concern | 90% | 87% | 86% |
| Confidence and trust in the clinician | 95% | 93% | 93% |
| Needs met | 95% | 91% | 90% |
CQC's overall rating for Twickenham Park Surgery - Johal is Good, published in April 2017. All 5 key questions are rated Good. It held the same rating in the report before (November 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,651 patients were registered at Twickenham Park Surgery - Johal in September 2026, down 0.5% on a year earlier (England: down 1.1%).
13% of its patients are aged 65 or over, against 19% across England. With 3.5 full-time-equivalent qualified GPs, there are 2,507 patients per GP, more than the England figure of 2,171 and South West London's 2,060. The practice also has 0.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.7 | 3.8 |
| August 2024 | 1.7 | 3.8 |
| August 2025 | 3.7 | 4.7 |
| August 2026 | 3.5 | 5.4 |
From June 2026 to August 2026 the practice recorded 3,110 appointments a month, or 359 per 1,000 registered patients (England: 510). 55% were face to face (England: 63%). 48% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
86% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Twickenham Park Surgery - Johal | South West London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 359 | 434 | 510 |
| Face to face | 55% | 58% | 63% |
| Same day as booked | 48% | 46% | 45% |
| More than 28 days after booking | 0% | 3% | 5% |
| Did not attend | 2% | 6% | 4% |
Compared with England, the practice has a lower share of patients for epilepsy (0.4% against 0.8%), diabetes (3.8% against 7.9%) and chronic kidney disease (2.3% against 4.6%). The practice's patients live in areas with an average deprivation score of 6.5 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 85.5 years for women and 82.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 14.5% | 14.3% |
| High blood pressure | All ages | 11.7% | 15.2% |
| Asthma | 6+ yrs | 5.8% | 6.6% |
| Cancer | All ages | 4.5% | 3.8% |
| Diabetes | 17+ yrs | 3.8% | 7.9% |
| Chronic kidney disease | 18+ yrs | 2.3% | 4.6% |
| Coronary heart disease | All ages | 2.1% | 3.0% |
| Atrial fibrillation | All ages | 2.0% | 2.2% |
| Stroke and TIA | All ages | 1.5% | 1.9% |
| COPD | All ages | 1.5% | 1.9% |
| Heart failure | All ages | 1.2% | 1.1% |
| Osteoporosis | 50+ yrs | 1.1% | 1.2% |
| Dementia | All ages | 1.0% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Palliative care | All ages | 0.3% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 71.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 66.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.7% | 74.9% |
Twickenham Park Surgery - Johal, 17 Rosslyn Road, Twickenham, TW1 2AR. Phone: 020 8892 1991. Website: www.twickenhamparksurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| St Margaret's Medical Practice | 0.7 km | 81% |
| The York Medical Practice | 1.0 km | 81% |
| The Vineyard Surgery | 1.0 km | 76% |
| The Paradise Road Practice | 1.1 km | 88% |
| Richmond Lock Surgery | 1.2 km | 93% |
- Cross Deep Surgery (89% overall experience good)
- Dr Vishwambhar Sinha (83% overall experience good)
- Jubilee Surgery - Boohan (86% overall experience good)
- Richmond Lock Surgery (93% overall experience good)
- The York Medical Practice (81% overall experience good)
- Woodlawn Medical Centre - Kudra (67% overall experience good)
How do patients rate Twickenham Park Surgery - Johal?
In the 2026 GP Patient Survey, 88% of patients described their overall experience of Twickenham Park Surgery - Johal as good, above the England figure of 77%. 93% found it easy to get through by phone.
How many patients are registered at Twickenham Park Surgery - Johal?
8,651 patients were registered in September 2026, down 0.5% on a year earlier.
What is Twickenham Park Surgery - Johal's CQC rating?
Good overall, published in April 2017.
How many GPs does Twickenham Park Surgery - Johal have?
3.5 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 2,507 patients per GP against 2,171 across England.
Are appointments at Twickenham Park Surgery - Johal face to face?
55% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Twickenham Park Surgery - Johal's phone number?
020 8892 1991.