Richmond Lock Surgery, Twickenham: patient reviews and CQC rating
Richmond Lock Surgery is a GP practice in Twickenham with 7,559 registered patients (September 2026). In the 2026 GP Patient Survey, 93% of its patients described their overall experience as good, above the England figure of 77% (South West London: 81%). The Care Quality Commission rates it Good overall, in a report published in July 2016. It has 3.7 full-time-equivalent qualified GPs, or 2,069 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Richmond Lock Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 94%, above the England figure of 57%. Its weakest is the share who said the wait for their last appointment was about right: 61%, against 69% across England. Of the 11 results in the table, 8 are above England and 0 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 1st of the 11 practices in Twickenham with 50 or more responses. 94% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (91%). 116 patients answered the survey (response rate 32%).
| Survey question | Richmond Lock Surgery | South West London | England |
|---|---|---|---|
| Overall experience good | 93% | 81% | 77% |
| Easy to contact by phone | 94% | 64% | 57% |
| Easy to contact via the website | 80% | 64% | 58% |
| Easy to contact via the NHS App | 81% | 57% | 54% |
| Reception team helpful | 95% | 87% | 85% |
| Last contact good | 92% | 77% | 73% |
| Wait for appointment about right | 61% | 71% | 69% |
| Listened to well | 95% | 88% | 87% |
| Treated with care and concern | 89% | 87% | 86% |
| Confidence and trust in the clinician | 97% | 93% | 93% |
| Needs met | 97% | 91% | 90% |
In the Friends and Family Test for July 2026, 98% of 200 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Richmond Lock Surgery is Good, published in July 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,559 patients were registered at Richmond Lock Surgery in September 2026, down 1.7% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 3.7 full-time-equivalent qualified GPs, there are 2,069 patients per GP, close to the England figure of 2,171 and South West London's 2,060. The practice also has 0.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.0 | 5.0 |
| August 2024 | 3.7 | 3.7 |
| August 2025 | 3.7 | 3.7 |
| August 2026 | 3.7 | 3.7 |
From June 2026 to August 2026 the practice recorded 2,888 appointments a month, or 382 per 1,000 registered patients (England: 510). 68% were face to face (England: 63%). 26% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
71% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Richmond Lock Surgery | South West London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 382 | 434 | 510 |
| Face to face | 68% | 58% | 63% |
| Same day as booked | 26% | 46% | 45% |
| More than 28 days after booking | 2% | 3% | 5% |
| Did not attend | 4% | 6% | 4% |
Compared with England, the practice has a lower share of patients for palliative or supportive care needs (0.1% against 0.6%), a learning disability (0.2% against 0.6%) and peripheral arterial disease (0.2% against 0.6%). The practice's patients live in areas with an average deprivation score of 13.6 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.3 years for women and 79.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 12.1% | 14.3% |
| High blood pressure | All ages | 11.7% | 15.2% |
| Asthma | 6+ yrs | 6.3% | 6.6% |
| Diabetes | 17+ yrs | 4.8% | 7.9% |
| Cancer | All ages | 4.5% | 3.8% |
| Chronic kidney disease | 18+ yrs | 3.5% | 4.6% |
| Coronary heart disease | All ages | 2.0% | 3.0% |
| Atrial fibrillation | All ages | 2.0% | 2.2% |
| COPD | All ages | 1.2% | 1.9% |
| Stroke and TIA | All ages | 1.1% | 1.9% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Heart failure | All ages | 0.5% | 1.1% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Dementia | All ages | 0.4% | 0.8% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Learning disability | All ages | 0.2% | 0.6% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 79.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 80.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 83.0% | 74.9% |
Richmond Lock Surgery, 300 St Margarets Road, Twickenham, TW1 1PS. Phone: 020 8892 2543.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Islesworth Practice | 0.5 km | 87% |
| St Margaret's Medical Practice | 0.6 km | 81% |
| Twickenham Park Surgery - Johal | 1.2 km | 88% |
| The Parkshot Medical Practice | 1.4 km | 82% |
| The Paradise Road Practice | 1.6 km | 88% |
- Cross Deep Surgery (89% overall experience good)
- Dr Vishwambhar Sinha (83% overall experience good)
- Jubilee Surgery - Boohan (86% overall experience good)
- The York Medical Practice (81% overall experience good)
- Twickenham Park Surgery - Johal (88% overall experience good)
- Woodlawn Medical Centre - Kudra (67% overall experience good)
How do patients rate Richmond Lock Surgery?
In the 2026 GP Patient Survey, 93% of patients described their overall experience of Richmond Lock Surgery as good, above the England figure of 77%. 94% found it easy to get through by phone.
How many patients are registered at Richmond Lock Surgery?
7,559 patients were registered in September 2026, down 1.7% on a year earlier.
What is Richmond Lock Surgery's CQC rating?
Good overall, published in July 2016.
How many GPs does Richmond Lock Surgery have?
3.7 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,069 patients per GP against 2,171 across England.
Are appointments at Richmond Lock Surgery face to face?
68% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Richmond Lock Surgery's phone number?
020 8892 2543.