Islesworth Practice, Isleworth: patient reviews and CQC rating
Islesworth Practice is a GP practice in Isleworth with 9,218 registered patients (September 2026). In the 2026 GP Patient Survey, 87% of its patients described their overall experience as good, above the England figure of 77% (West and North London: 75%). It has 1.4 full-time-equivalent qualified GPs, or 6,648 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Islesworth Practice
Its best result against England is the share who found it easy to contact the practice using the NHS App: 65%, against 54% across England. Its weakest is the share who said the wait for their last appointment was about right: 67%, against 69% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 2nd of the 3 practices in Isleworth with 50 or more responses. 57% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (83%). 127 patients answered the survey (response rate 17%).
| Survey question | Islesworth Practice | West and North London | England |
|---|---|---|---|
| Overall experience good | 87% | 75% | 77% |
| Easy to contact by phone | 57% | 62% | 57% |
| Easy to contact via the website | 65% | 57% | 58% |
| Easy to contact via the NHS App | 65% | 54% | 54% |
| Reception team helpful | 88% | 83% | 85% |
| Last contact good | 82% | 73% | 73% |
| Wait for appointment about right | 67% | 68% | 69% |
| Listened to well | 91% | 86% | 87% |
| Treated with care and concern | 90% | 84% | 86% |
| Confidence and trust in the clinician | 93% | 92% | 93% |
| Needs met | 94% | 89% | 90% |
9,218 patients were registered at Islesworth Practice in September 2026, down 5.6% on a year earlier (England: down 1.1%).
10% of its patients are aged 65 or over, against 19% across England. With 1.4 full-time-equivalent qualified GPs, there are 6,648 patients per GP, more than the England figure of 2,171 and West and North London's 2,497. The practice also has 1.3 nurses and 2.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.7 | 1.7 |
| August 2024 | 1.6 | 1.6 |
| August 2025 | 1.4 | 1.4 |
| August 2026 | 1.4 | 1.4 |
From June 2026 to August 2026 the practice recorded 5,846 appointments a month, or 634 per 1,000 registered patients (England: 510). 62% were face to face (England: 63%). 45% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
47% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Islesworth Practice | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 634 | 469 | 510 |
| Face to face | 62% | 60% | 63% |
| Same day as booked | 45% | 48% | 45% |
| More than 28 days after booking | 4% | 2% | 5% |
| Did not attend | 6% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (2.0% against 0.6%). It has a lower share for osteoporosis (0.1% against 1.2%), peripheral arterial disease (0.2% against 0.6%) and dementia (0.3% against 0.8%). The practice's patients live in areas with an average deprivation score of 22.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.2 years for women and 77.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 12.6% | 15.2% |
| Depression | 18+ yrs | 8.3% | 14.3% |
| Diabetes | 17+ yrs | 7.4% | 7.9% |
| Asthma | 6+ yrs | 5.1% | 6.6% |
| Chronic kidney disease | 18+ yrs | 2.6% | 4.6% |
| Coronary heart disease | All ages | 2.3% | 3.0% |
| Palliative care | All ages | 2.0% | 0.6% |
| Cancer | All ages | 1.9% | 3.8% |
| COPD | All ages | 1.3% | 1.9% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Atrial fibrillation | All ages | 1.1% | 2.2% |
| Stroke and TIA | All ages | 1.0% | 1.9% |
| Heart failure | All ages | 0.8% | 1.1% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 66.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 60.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 68.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.0% | 74.9% |
Islesworth Practice, 146 Twickenham Road, Isleworth, TW7 7DJ. Phone: 020 8630 3604.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Richmond Lock Surgery | 0.5 km | 93% |
| St Margaret's Medical Practice | 1.0 km | 81% |
| Thornbury Road Centre for Health | 1.4 km | 78% |
| Dr Parmod Luthra | 1.4 km | 88% |
| Twickenham Park Surgery - Johal | 1.7 km | 88% |
- Albany Practice (69% overall experience good)
- BRENTFORD FAMILY PRACTICE (77% overall experience good)
- Brentford Group Practice (72% overall experience good)
- Dr Parmod Luthra (88% overall experience good)
- St Margaret's Medical Practice (81% overall experience good)
- Thornbury Road Centre for Health (78% overall experience good)
How do patients rate Islesworth Practice?
In the 2026 GP Patient Survey, 87% of patients described their overall experience of Islesworth Practice as good, above the England figure of 77%. 57% found it easy to get through by phone.
How many patients are registered at Islesworth Practice?
9,218 patients were registered in September 2026, down 5.6% on a year earlier.
How many GPs does Islesworth Practice have?
1.4 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 6,648 patients per GP against 2,171 across England.
Are appointments at Islesworth Practice face to face?
62% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Islesworth Practice's phone number?
020 8630 3604.