Thornbury Road Centre for Health, Isleworth: patient reviews and CQC rating
Thornbury Road Centre for Health is a GP practice in Isleworth with 9,068 registered patients (September 2026). In the 2026 GP Patient Survey, 78% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in June 2021. It has 4.7 full-time-equivalent qualified GPs, or 1,909 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Thornbury Road Centre for Health
Its best result against England is the share who found the reception and administrative team helpful: 88%, against 85% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 41%, against 54% across England. With 91 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 3rd of the 3 practices in Isleworth with 50 or more responses. 50% found it easy to get through by phone (England: 57%). The overall experience result is 7 points higher than in 2025 (71%). 91 patients answered the survey (response rate 18%).
| Survey question | Thornbury Road Centre for Health | West and North London | England |
|---|---|---|---|
| Overall experience good | 78% | 75% | 77% |
| Easy to contact by phone | 50% | 62% | 57% |
| Easy to contact via the website | 51% | 57% | 58% |
| Easy to contact via the NHS App | 41% | 54% | 54% |
| Reception team helpful | 88% | 83% | 85% |
| Last contact good | 73% | 73% | 73% |
| Wait for appointment about right | 67% | 68% | 69% |
| Listened to well | 87% | 86% | 87% |
| Treated with care and concern | 81% | 84% | 86% |
| Confidence and trust in the clinician | 91% | 92% | 93% |
| Needs met | 87% | 89% | 90% |
CQC's overall rating for Thornbury Road Centre for Health is Good, published in June 2021. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (November 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,068 patients were registered at Thornbury Road Centre for Health in September 2026, almost the same as a year earlier.
16% of its patients are aged 65 or over, against 19% across England. With 4.7 full-time-equivalent qualified GPs, there are 1,909 patients per GP, fewer than the England figure of 2,171 and West and North London's 2,497. The practice also has 1.9 nurses and 3.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.9 | 3.9 |
| August 2024 | 4.6 | 4.6 |
| August 2025 | 4.9 | 4.9 |
| August 2026 | 4.7 | 4.7 |
From June 2026 to August 2026 the practice recorded 3,837 appointments a month, or 423 per 1,000 registered patients (England: 510). 64% were face to face (England: 63%). 24% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
39% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Thornbury Road Centre for Health | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 423 | 469 | 510 |
| Face to face | 64% | 60% | 63% |
| Same day as booked | 24% | 48% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.2% against 0.6%) and serious mental illness (1.6% against 1.0%). It has a lower share for depression (6.9% against 14.3%), COPD (1.0% against 1.9%) and peripheral arterial disease (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 17.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.1 years for women and 80.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 13.0% | 15.2% |
| Diabetes | 17+ yrs | 8.4% | 7.9% |
| Depression | 18+ yrs | 6.9% | 14.3% |
| Asthma | 6+ yrs | 4.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.7% | 4.6% |
| Cancer | All ages | 3.1% | 3.8% |
| Coronary heart disease | All ages | 2.6% | 3.0% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| Serious mental illness | All ages | 1.6% | 1.0% |
| Atrial fibrillation | All ages | 1.4% | 2.2% |
| Osteoporosis | 50+ yrs | 1.2% | 1.2% |
| Palliative care | All ages | 1.2% | 0.6% |
| COPD | All ages | 1.0% | 1.9% |
| Dementia | All ages | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Heart failure | All ages | 0.7% | 1.1% |
| Learning disability | All ages | 0.6% | 0.6% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 73.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 71.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 66.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.6% | 74.9% |
Thornbury Road Centre for Health, Thornbury Road, Isleworth, TW7 4HQ. Phone: 020 8630 1036. Website: www.thornburymedicalpractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Parmod Luthra | 0.0 km | 88% |
| The Medical Centre | 0.9 km | 77% |
| First Care Practice | 1.2 km | 90% |
| Islesworth Practice | 1.4 km | 87% |
| Dr Parvinder Garcha | 1.5 km | 78% |
- Albany Practice (69% overall experience good)
- BRENTFORD FAMILY PRACTICE (77% overall experience good)
- Brentford Group Practice (72% overall experience good)
- Dr Parmod Luthra (88% overall experience good)
- Islesworth Practice (87% overall experience good)
- St Margaret's Medical Practice (81% overall experience good)
How do patients rate Thornbury Road Centre for Health?
In the 2026 GP Patient Survey, 78% of patients described their overall experience of Thornbury Road Centre for Health as good, against 77% across England. 50% found it easy to get through by phone.
How many patients are registered at Thornbury Road Centre for Health?
9,068 patients were registered in September 2026, down 0.1% on a year earlier.
What is Thornbury Road Centre for Health's CQC rating?
Good overall, published in June 2021.
How many GPs does Thornbury Road Centre for Health have?
4.7 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 1,909 patients per GP against 2,171 across England.
Are appointments at Thornbury Road Centre for Health face to face?
64% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Thornbury Road Centre for Health's phone number?
020 8630 1036.