First Care Practice, Hounslow: patient reviews and CQC rating
First Care Practice is a GP practice in Hounslow with 13,236 registered patients (September 2026). In the 2026 GP Patient Survey, 90% of its patients described their overall experience as good, above the England figure of 77% (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in February 2018. It has 4.6 full-time-equivalent qualified GPs, or 2,868 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about First Care Practice
Its best result against England is the share who found it easy to get through to the practice by phone: 78%, above the England figure of 57%. Its weakest is the share who said the wait for their last appointment was about right: 67%, against 69% across England. Of the 11 results in the table, 6 are above England and 0 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 1st of the 17 practices in Hounslow with 50 or more responses. 78% found it easy to get through by phone (England: 57%). The overall experience result is 17 points higher than in 2025 (73%). 101 patients answered the survey (response rate 13%).
| Survey question | First Care Practice | West and North London | England |
|---|---|---|---|
| Overall experience good | 90% | 75% | 77% |
| Easy to contact by phone | 78% | 62% | 57% |
| Easy to contact via the website | 67% | 57% | 58% |
| Easy to contact via the NHS App | 72% | 54% | 54% |
| Reception team helpful | 95% | 83% | 85% |
| Last contact good | 83% | 73% | 73% |
| Wait for appointment about right | 67% | 68% | 69% |
| Listened to well | 86% | 86% | 87% |
| Treated with care and concern | 89% | 84% | 86% |
| Confidence and trust in the clinician | 97% | 92% | 93% |
| Needs met | 97% | 89% | 90% |
CQC's overall rating for First Care Practice is Good, published in February 2018. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (July 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
13,236 patients were registered at First Care Practice in September 2026, down 4.9% on a year earlier (England: down 1.1%).
5% of its patients are aged 65 or over, against 19% across England. With 4.6 full-time-equivalent qualified GPs, there are 2,868 patients per GP, more than the England figure of 2,171 and West and North London's 2,497. The practice also has 1.8 nurses and 2.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.2 | 7.4 |
| August 2024 | 4.2 | 7.4 |
| August 2025 | 2.7 | 3.8 |
| August 2026 | 4.6 | 5.7 |
From June 2026 to August 2026 the practice recorded 6,202 appointments a month, or 469 per 1,000 registered patients (England: 510). 46% were face to face (England: 63%). 72% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
64% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | First Care Practice | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 469 | 469 | 510 |
| Face to face | 46% | 60% | 63% |
| Same day as booked | 72% | 48% | 45% |
| More than 28 days after booking | 0% | 2% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a lower share of patients for peripheral arterial disease (0.1% against 0.6%), dementia (0.1% against 0.8%) and atrial fibrillation (0.4% against 2.2%). The practice's patients live in areas with an average deprivation score of 26.8 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.4 years for women and 79.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 7.4% | 15.2% |
| Diabetes | 17+ yrs | 7.1% | 7.9% |
| Depression | 18+ yrs | 3.7% | 14.3% |
| Asthma | 6+ yrs | 2.6% | 6.6% |
| Coronary heart disease | All ages | 1.3% | 3.0% |
| Chronic kidney disease | 18+ yrs | 1.0% | 4.6% |
| Cancer | All ages | 0.8% | 3.8% |
| Stroke and TIA | All ages | 0.7% | 1.9% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Atrial fibrillation | All ages | 0.4% | 2.2% |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% |
| COPD | All ages | 0.4% | 1.9% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Heart failure | All ages | 0.3% | 1.1% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Learning disability | All ages | 0.2% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Dementia | All ages | 0.1% | 0.8% |
| Peripheral arterial disease | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 63.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 67.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 53.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 65.3% | 74.9% |
First Care Practice, The Blenheim Centre, Prince Regent Road, Hounslow, TW3 1NL. Phone: 020 8630 1111. Website: www.firstcare.org.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Medical Centre | 0.4 km | 77% |
| Dr Parvinder Garcha | 0.4 km | 78% |
| Chestnut Practice | 0.8 km | 77% |
| The Green Practice | 0.8 km | 70% |
| Blue Wing Family Doctor Unit | 0.8 km | 61% |
- Cranford Medical Centre (67% overall experience good)
- Crosslands Surgery (89% overall experience good)
- Dr Singh's Surgery (83% overall experience good)
- Heston Practice (69% overall experience good)
- Skyways Medical Centre (75% overall experience good)
- The Jersey Practice (80% overall experience good)
- The Medical Centre (77% overall experience good)
How do patients rate First Care Practice?
In the 2026 GP Patient Survey, 90% of patients described their overall experience of First Care Practice as good, above the England figure of 77%. 78% found it easy to get through by phone.
How many patients are registered at First Care Practice?
13,236 patients were registered in September 2026, down 4.9% on a year earlier.
What is First Care Practice's CQC rating?
Good overall, published in February 2018.
How many GPs does First Care Practice have?
4.6 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 2,868 patients per GP against 2,171 across England.
Are appointments at First Care Practice face to face?
46% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is First Care Practice's phone number?
020 8630 1111.