The Jersey Practice, Hounslow: patient reviews and CQC rating
The Jersey Practice is a GP practice in Hounslow with 8,624 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in April 2017. It has 4.4 full-time-equivalent qualified GPs, or 1,953 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Jersey Practice
Its best result against England is the share who found it easy to contact the practice using the NHS App: 61%, against 54% across England. Its weakest is the share who said they were treated with care and concern: 76%, below the England figure of 86%. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 5th of the 17 practices in Hounslow with 50 or more responses. 50% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (76%). 92 patients answered the survey (response rate 12%).
| Survey question | The Jersey Practice | West and North London | England |
|---|---|---|---|
| Overall experience good | 80% | 75% | 77% |
| Easy to contact by phone | 50% | 62% | 57% |
| Easy to contact via the website | 57% | 57% | 58% |
| Easy to contact via the NHS App | 61% | 54% | 54% |
| Reception team helpful | 81% | 83% | 85% |
| Last contact good | 76% | 73% | 73% |
| Wait for appointment about right | 61% | 68% | 69% |
| Listened to well | 85% | 86% | 87% |
| Treated with care and concern | 76% | 84% | 86% |
| Confidence and trust in the clinician | 91% | 92% | 93% |
| Needs met | 94% | 89% | 90% |
CQC's overall rating for The Jersey Practice is Good, published in April 2017. All 5 key questions are rated Good. It held the same rating in the report before (July 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,624 patients were registered at The Jersey Practice in September 2026, down 7.4% on a year earlier (England: down 1.1%).
12% of its patients are aged 65 or over, against 19% across England. With 4.4 full-time-equivalent qualified GPs, there are 1,953 patients per GP, fewer than the England figure of 2,171 and West and North London's 2,497. The practice also has 2.2 nurses and 1.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.4 | 4.4 |
| August 2024 | 4.5 | 4.5 |
| August 2025 | 4.4 | 4.4 |
| August 2026 | 4.4 | 4.4 |
From June 2026 to August 2026 the practice recorded 8,068 appointments a month, or 935 per 1,000 registered patients (England: 510). 41% were face to face (England: 63%). 65% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
39% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | The Jersey Practice | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 935 | 469 | 510 |
| Face to face | 41% | 60% | 63% |
| Same day as booked | 65% | 48% | 45% |
| More than 28 days after booking | 3% | 2% | 5% |
| Did not attend | 2% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (11.5% against 7.9%). It has a lower share for osteoporosis (0.0% against 1.2%), peripheral arterial disease (0.1% against 0.6%) and COPD (0.6% against 1.9%). The practice's patients live in areas with an average deprivation score of 28.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.7 years for women and 77.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 12.6% | 15.2% |
| Diabetes | 17+ yrs | 11.5% | 7.9% |
| Asthma | 6+ yrs | 5.3% | 6.6% |
| Depression | 18+ yrs | 4.9% | 14.3% |
| Chronic kidney disease | 18+ yrs | 3.0% | 4.6% |
| Coronary heart disease | All ages | 2.5% | 3.0% |
| Cancer | All ages | 1.4% | 3.8% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Stroke and TIA | All ages | 1.2% | 1.9% |
| Atrial fibrillation | All ages | 1.0% | 2.2% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Dementia | All ages | 0.6% | 0.8% |
| COPD | All ages | 0.6% | 1.9% |
| Palliative care | All ages | 0.6% | 0.6% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Heart failure | All ages | 0.6% | 1.1% |
| Learning disability | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.1% | 0.6% |
| Osteoporosis | 50+ yrs | 0.0% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 59.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 70.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 58.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.5% | 74.9% |
The Jersey Practice, Heston Health Centre, Cranford Lane, Hounslow, TW5 9ER. Phone: 020 3411 1404.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Heston Practice | 0.0 km | 69% |
| Crosslands Surgery | 1.0 km | 89% |
| Skyways Medical Centre | 1.0 km | 75% |
| Dr Naz Asghar | 1.6 km | 76% |
| Dr Parvinder Garcha | 1.6 km | 78% |
- Cranford Medical Centre (67% overall experience good)
- Crosslands Surgery (89% overall experience good)
- Dr Singh's Surgery (83% overall experience good)
- First Care Practice (90% overall experience good)
- Heston Practice (69% overall experience good)
- Skyways Medical Centre (75% overall experience good)
- The Medical Centre (77% overall experience good)
How do patients rate The Jersey Practice?
In the 2026 GP Patient Survey, 80% of patients described their overall experience of The Jersey Practice as good, against 77% across England. 50% found it easy to get through by phone.
How many patients are registered at The Jersey Practice?
8,624 patients were registered in September 2026, down 7.4% on a year earlier.
What is The Jersey Practice's CQC rating?
Good overall, published in April 2017.
How many GPs does The Jersey Practice have?
4.4 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 1,953 patients per GP against 2,171 across England.
Are appointments at The Jersey Practice face to face?
41% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Jersey Practice's phone number?
020 3411 1404.