Skyways Medical Centre, Hounslow: patient reviews and CQC rating
Skyways Medical Centre is a GP practice in Hounslow with 7,193 registered patients (September 2026). In the 2026 GP Patient Survey, 75% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in February 2017. It has 2.3 full-time-equivalent qualified GPs, or 3,065 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Skyways Medical Centre
Its best result against England is the share who found it easy to contact the practice using the NHS App: 76%, above the England figure of 54%. Its weakest is the share who said the wait for their last appointment was about right: 64%, against 69% across England. Of the 11 results in the table, 3 are above England and 0 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 12th of the 17 practices in Hounslow with 50 or more responses. 76% found it easy to get through by phone (England: 57%). The overall experience result is 3 points lower than in 2025 (78%). 104 patients answered the survey (response rate 17%).
| Survey question | Skyways Medical Centre | West and North London | England |
|---|---|---|---|
| Overall experience good | 75% | 75% | 77% |
| Easy to contact by phone | 76% | 62% | 57% |
| Easy to contact via the website | 76% | 57% | 58% |
| Easy to contact via the NHS App | 76% | 54% | 54% |
| Reception team helpful | 85% | 83% | 85% |
| Last contact good | 81% | 73% | 73% |
| Wait for appointment about right | 64% | 68% | 69% |
| Listened to well | 89% | 86% | 87% |
| Treated with care and concern | 85% | 84% | 86% |
| Confidence and trust in the clinician | 93% | 92% | 93% |
| Needs met | 91% | 89% | 90% |
In the Friends and Family Test for July 2026, 94% of 16 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Skyways Medical Centre is Good, published in February 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,193 patients were registered at Skyways Medical Centre in September 2026, down 1.4% on a year earlier (England: down 1.1%).
13% of its patients are aged 65 or over, against 19% across England. With 2.3 full-time-equivalent qualified GPs, there are 3,065 patients per GP, more than the England figure of 2,171 and West and North London's 2,497. The practice also has 0.6 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.3 | 2.3 |
| August 2024 | 2.3 | 3.4 |
| August 2025 | 2.3 | 2.3 |
| August 2026 | 2.3 | 3.2 |
From June 2026 to August 2026 the practice recorded 3,878 appointments a month, or 539 per 1,000 registered patients (England: 510). 78% were face to face (England: 63%). 34% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
50% were with a GP rather than another member of the practice team. 9% of booked patients did not attend.
| Measure | Skyways Medical Centre | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 539 | 469 | 510 |
| Face to face | 78% | 60% | 63% |
| Same day as booked | 34% | 48% | 45% |
| More than 28 days after booking | 6% | 2% | 5% |
| Did not attend | 9% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.6% against 1.0%), peripheral arterial disease (0.8% against 0.6%) and diabetes (10.7% against 7.9%). It has a lower share for osteoporosis (0.2% against 1.2%), atrial fibrillation (0.9% against 2.2%) and cancer (2.0% against 3.8%). The practice's patients live in areas with an average deprivation score of 27.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.7 years for women and 78.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 13.3% | 15.2% |
| Depression | 18+ yrs | 10.9% | 14.3% |
| Diabetes | 17+ yrs | 10.7% | 7.9% |
| Asthma | 6+ yrs | 5.0% | 6.6% |
| Coronary heart disease | All ages | 3.6% | 3.0% |
| Chronic kidney disease | 18+ yrs | 3.4% | 4.6% |
| Cancer | All ages | 2.0% | 3.8% |
| Serious mental illness | All ages | 1.6% | 1.0% |
| Stroke and TIA | All ages | 1.5% | 1.9% |
| COPD | All ages | 1.5% | 1.9% |
| Heart failure | All ages | 1.0% | 1.1% |
| Atrial fibrillation | All ages | 0.9% | 2.2% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Learning disability | All ages | 0.7% | 0.6% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Dementia | All ages | 0.6% | 0.8% |
| Palliative care | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 63.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 69.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 61.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.9% | 74.9% |
Skyways Medical Centre, 2 Shelley Crescent, Hounslow, TW5 9BJ. Phone: 020 8569 5688.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Singh's Surgery | 0.8 km | 83% |
| The Jersey Practice | 1.0 km | 80% |
| Heston Practice | 1.0 km | 69% |
| Cranford Medical Centre | 1.4 km | 67% |
| Hounslow Medical Centre | 1.4 km | 77% |
- Cranford Medical Centre (67% overall experience good)
- Crosslands Surgery (89% overall experience good)
- Dr Singh's Surgery (83% overall experience good)
- First Care Practice (90% overall experience good)
- Heston Practice (69% overall experience good)
- The Jersey Practice (80% overall experience good)
- The Medical Centre (77% overall experience good)
How do patients rate Skyways Medical Centre?
In the 2026 GP Patient Survey, 75% of patients described their overall experience of Skyways Medical Centre as good, against 77% across England. 76% found it easy to get through by phone.
How many patients are registered at Skyways Medical Centre?
7,193 patients were registered in September 2026, down 1.4% on a year earlier.
What is Skyways Medical Centre's CQC rating?
Good overall, published in February 2017.
How many GPs does Skyways Medical Centre have?
2.3 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 3,065 patients per GP against 2,171 across England.
Are appointments at Skyways Medical Centre face to face?
78% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Skyways Medical Centre's phone number?
020 8569 5688.