Crosslands Surgery, Southall: patient reviews and CQC rating
Crosslands Surgery is a GP practice in Southall with 7,415 registered patients (September 2026). In the 2026 GP Patient Survey, 89% of its patients described their overall experience as good, above the England figure of 77% (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in November 2016. It has 5.3 full-time-equivalent qualified GPs, or 1,390 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Crosslands Surgery
Its best result against England is the share who described their overall experience of the practice as good: 89%, above the England figure of 77%. Its weakest is the share who found it easy to contact the practice through its website: 37%, below the England figure of 58%. Of the 11 results in the table, 3 are above England and 1 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 3rd of the 20 practices in Southall with 50 or more responses. 66% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (85%). 98 patients answered the survey (response rate 16%).
| Survey question | Crosslands Surgery | West and North London | England |
|---|---|---|---|
| Overall experience good | 89% | 75% | 77% |
| Easy to contact by phone | 66% | 62% | 57% |
| Easy to contact via the website | 37% | 57% | 58% |
| Easy to contact via the NHS App | 40% | 54% | 54% |
| Reception team helpful | 84% | 83% | 85% |
| Last contact good | 84% | 73% | 73% |
| Wait for appointment about right | 77% | 68% | 69% |
| Listened to well | 93% | 86% | 87% |
| Treated with care and concern | 91% | 84% | 86% |
| Confidence and trust in the clinician | 98% | 92% | 93% |
| Needs met | 94% | 89% | 90% |
In the Friends and Family Test for July 2026, 87% of 23 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Crosslands Surgery is Good, published in November 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,415 patients were registered at Crosslands Surgery in September 2026, down 2.4% on a year earlier (England: down 1.1%).
18% of its patients are aged 65 or over, against 19% across England. With 5.3 full-time-equivalent qualified GPs, there are 1,390 patients per GP, fewer than the England figure of 2,171 and West and North London's 2,497. The practice also has 1.9 nurses and 2.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.3 | 8.1 |
| August 2024 | 6.0 | 8.0 |
| August 2025 | 5.3 | 9.2 |
| August 2026 | 5.3 | 7.5 |
From June 2026 to August 2026 the practice recorded 8,462 appointments a month, or 1,141 per 1,000 registered patients (England: 510). 40% were face to face (England: 63%). 71% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
26% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Crosslands Surgery | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 1,141 | 469 | 510 |
| Face to face | 40% | 60% | 63% |
| Same day as booked | 71% | 48% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 2% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (13.5% against 7.9%) and coronary heart disease (4.0% against 3.0%). It has a lower share for osteoporosis (0.3% against 1.2%), COPD (0.6% against 1.9%) and palliative or supportive care needs (0.2% against 0.6%). The practice's patients live in areas with an average deprivation score of 27.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.7 years for women and 77.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.8% | 15.2% |
| Diabetes | 17+ yrs | 13.5% | 7.9% |
| Depression | 18+ yrs | 10.5% | 14.3% |
| Asthma | 6+ yrs | 7.6% | 6.6% |
| Coronary heart disease | All ages | 4.0% | 3.0% |
| Chronic kidney disease | 18+ yrs | 3.0% | 4.6% |
| Cancer | All ages | 2.5% | 3.8% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| Atrial fibrillation | All ages | 1.3% | 2.2% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Heart failure | All ages | 0.6% | 1.1% |
| COPD | All ages | 0.6% | 1.9% |
| Learning disability | All ages | 0.6% | 0.6% |
| Dementia | All ages | 0.5% | 0.8% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 65.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 73.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 67.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.2% | 74.9% |
Crosslands Surgery, 1 Crosslands Avenue, Southall, UB2 5QY. Phone: 020 8574 1906.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Naz Asghar | 0.9 km | 76% |
| Hammond Road Surgery | 1.0 km | 86% |
| The Jersey Practice | 1.0 km | 80% |
| Heston Practice | 1.0 km | 69% |
| Belmont Medical Centre | 1.3 km | 56% |
- Cranford Medical Centre (67% overall experience good)
- Dr Singh's Surgery (83% overall experience good)
- First Care Practice (90% overall experience good)
- Heston Practice (69% overall experience good)
- Skyways Medical Centre (75% overall experience good)
- The Jersey Practice (80% overall experience good)
- The Medical Centre (77% overall experience good)
How do patients rate Crosslands Surgery?
In the 2026 GP Patient Survey, 89% of patients described their overall experience of Crosslands Surgery as good, above the England figure of 77%. 66% found it easy to get through by phone.
How many patients are registered at Crosslands Surgery?
7,415 patients were registered in September 2026, down 2.4% on a year earlier.
What is Crosslands Surgery's CQC rating?
Good overall, published in November 2016.
How many GPs does Crosslands Surgery have?
5.3 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 1,390 patients per GP against 2,171 across England.
Are appointments at Crosslands Surgery face to face?
40% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Crosslands Surgery's phone number?
020 8574 1906.