Hammond Road Surgery, Southall: patient reviews and CQC rating
Hammond Road Surgery is a GP practice in Southall with 5,340 registered patients (September 2026). In the 2026 GP Patient Survey, 86% of its patients described their overall experience as good, above the England figure of 77% (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in December 2019. It has 0.8 full-time-equivalent qualified GPs, or 6,905 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Hammond Road Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 88%, above the England figure of 54%. Its weakest is the share who said the wait for their last appointment was about right: 69%, against 69% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 4th of the 20 practices in Southall with 50 or more responses. 78% found it easy to get through by phone (England: 57%). The overall experience result is 23 points higher than in 2025 (63%). 81 patients answered the survey (response rate 12%).
| Survey question | Hammond Road Surgery | West and North London | England |
|---|---|---|---|
| Overall experience good | 86% | 75% | 77% |
| Easy to contact by phone | 78% | 62% | 57% |
| Easy to contact via the website | 78% | 57% | 58% |
| Easy to contact via the NHS App | 88% | 54% | 54% |
| Reception team helpful | 90% | 83% | 85% |
| Last contact good | 78% | 73% | 73% |
| Wait for appointment about right | 69% | 68% | 69% |
| Listened to well | 94% | 86% | 87% |
| Treated with care and concern | 93% | 84% | 86% |
| Confidence and trust in the clinician | 98% | 92% | 93% |
| Needs met | 91% | 89% | 90% |
In the Friends and Family Test for July 2026, 91% of 11 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Hammond Road Surgery is Good, published in December 2019. All 5 key questions are rated Good. It held the same rating in the report before (November 2018).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,340 patients were registered at Hammond Road Surgery in September 2026, down 4.9% on a year earlier (England: down 1.1%).
11% of its patients are aged 65 or over, against 19% across England. With 0.8 full-time-equivalent qualified GPs, there are 6,905 patients per GP, more than the England figure of 2,171 and West and North London's 2,497. The practice also has 0.6 nurses and 1.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 0.8 | 0.8 |
| August 2024 | 0.8 | 0.8 |
| August 2025 | 0.8 | 0.8 |
| August 2026 | 0.8 | 0.8 |
From June 2026 to August 2026 the practice recorded 3,314 appointments a month, or 621 per 1,000 registered patients (England: 510). 96% were face to face (England: 63%). 37% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
38% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Hammond Road Surgery | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 621 | 469 | 510 |
| Face to face | 96% | 60% | 63% |
| Same day as booked | 37% | 48% | 45% |
| More than 28 days after booking | 2% | 2% | 5% |
| Did not attend | 6% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (12.7% against 7.9%). It has a lower share for COPD (0.2% against 1.9%), depression (3.5% against 14.3%) and cancer (1.1% against 3.8%). The practice's patients live in areas with an average deprivation score of 33.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.7 years for women and 77.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.6% | 15.2% |
| Diabetes | 17+ yrs | 12.7% | 7.9% |
| Asthma | 6+ yrs | 5.3% | 6.6% |
| Depression | 18+ yrs | 3.5% | 14.3% |
| Coronary heart disease | All ages | 2.9% | 3.0% |
| Chronic kidney disease | 18+ yrs | 2.8% | 4.6% |
| Stroke and TIA | All ages | 1.2% | 1.9% |
| Cancer | All ages | 1.1% | 3.8% |
| Atrial fibrillation | All ages | 1.0% | 2.2% |
| Heart failure | All ages | 0.8% | 1.1% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Palliative care | All ages | 0.3% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Epilepsy | 18+ yrs | 0.2% | 0.8% |
| COPD | All ages | 0.2% | 1.9% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 58.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 63.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 69.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.9% | 74.9% |
Hammond Road Surgery, 95 Hammond Road, Southall, UB2 4EH. Phone: 020 8574 5057. Website: www.hammondroadsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Naz Asghar | 0.1 km | 76% |
| Belmont Medical Centre | 0.4 km | 56% |
| Featherstone Road Health Centre | 0.5 km | 80% |
| Crosslands Surgery | 1.0 km | 89% |
| Waterside Medical Centre | 1.1 km | 78% |
- Belmont Medical Centre (56% overall experience good)
- Dr G Singh and Partners (65% overall experience good)
- Dr Naz Asghar (76% overall experience good)
- Featherstone Road Health Centre (80% overall experience good)
- Sunrise Medical Centre (64% overall experience good)
- The Southall Medical Centre (57% overall experience good)
- Waterside Medical Centre (78% overall experience good)
How do patients rate Hammond Road Surgery?
In the 2026 GP Patient Survey, 86% of patients described their overall experience of Hammond Road Surgery as good, above the England figure of 77%. 78% found it easy to get through by phone.
How many patients are registered at Hammond Road Surgery?
5,340 patients were registered in September 2026, down 4.9% on a year earlier.
What is Hammond Road Surgery's CQC rating?
Good overall, published in December 2019.
How many GPs does Hammond Road Surgery have?
0.8 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 6,905 patients per GP against 2,171 across England.
Are appointments at Hammond Road Surgery face to face?
96% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Hammond Road Surgery's phone number?
020 8574 5057.