Waterside Medical Centre, Southall: patient reviews and CQC rating
Waterside Medical Centre is a GP practice in Southall with 4,927 registered patients (September 2026). In the 2026 GP Patient Survey, 78% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in December 2021. It has 1.3 full-time-equivalent qualified GPs, or 3,695 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Waterside Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 66%, against 57% across England. Its weakest is the share who said they were treated with care and concern: 82%, against 86% across England. With 82 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 8th of the 20 practices in Southall with 50 or more responses. 66% found it easy to get through by phone (England: 57%). The overall experience result is 18 points higher than in 2025 (60%). 82 patients answered the survey (response rate 12%).
| Survey question | Waterside Medical Centre | West and North London | England |
|---|---|---|---|
| Overall experience good | 78% | 75% | 77% |
| Easy to contact by phone | 66% | 62% | 57% |
| Easy to contact via the website | 66% | 57% | 58% |
| Easy to contact via the NHS App | 52% | 54% | 54% |
| Reception team helpful | 90% | 83% | 85% |
| Last contact good | 71% | 73% | 73% |
| Wait for appointment about right | 71% | 68% | 69% |
| Listened to well | 83% | 86% | 87% |
| Treated with care and concern | 82% | 84% | 86% |
| Confidence and trust in the clinician | 91% | 92% | 93% |
| Needs met | 89% | 89% | 90% |
CQC's overall rating for Waterside Medical Centre is Good, published in December 2021. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,927 patients were registered at Waterside Medical Centre in September 2026, down 1.7% on a year earlier (England: down 1.1%).
10% of its patients are aged 65 or over, against 19% across England. With 1.3 full-time-equivalent qualified GPs, there are 3,695 patients per GP, more than the England figure of 2,171 and West and North London's 2,497. The practice also has 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.6 | 7.6 |
| August 2024 | 1.6 | 5.3 |
| August 2025 | 1.6 | 6.3 |
| August 2026 | 1.3 | 5.0 |
From June 2026 to August 2026 the practice recorded 2,646 appointments a month, or 537 per 1,000 registered patients (England: 510). 58% were face to face (England: 63%). 50% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
56% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Waterside Medical Centre | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 537 | 469 | 510 |
| Face to face | 58% | 60% | 63% |
| Same day as booked | 50% | 48% | 45% |
| More than 28 days after booking | 2% | 2% | 5% |
| Did not attend | 6% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (12.4% against 7.9%) and serious mental illness (1.6% against 1.0%). It has a lower share for COPD (0.5% against 1.9%), dementia (0.3% against 0.8%) and atrial fibrillation (0.8% against 2.2%). The practice's patients live in areas with an average deprivation score of 33.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.7 years for women and 76.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Diabetes | 17+ yrs | 12.4% | 7.9% |
| High blood pressure | All ages | 11.7% | 15.2% |
| Asthma | 6+ yrs | 6.7% | 6.6% |
| Depression | 18+ yrs | 6.6% | 14.3% |
| Coronary heart disease | All ages | 2.7% | 3.0% |
| Chronic kidney disease | 18+ yrs | 2.5% | 4.6% |
| Cancer | All ages | 1.6% | 3.8% |
| Serious mental illness | All ages | 1.6% | 1.0% |
| Stroke and TIA | All ages | 1.3% | 1.9% |
| Atrial fibrillation | All ages | 0.8% | 2.2% |
| Learning disability | All ages | 0.7% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Heart failure | All ages | 0.6% | 1.1% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| COPD | All ages | 0.5% | 1.9% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Palliative care | All ages | 0.3% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 50.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 63.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 61.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.0% | 74.9% |
Waterside Medical Centre, Tyler Road, Southall, UB2 4XQ. Phone: 020 8574 4454. Website: www.watersidemedical.co.uk/.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Ealing Community Prt - Care Home Service | 0.6 km | 88% |
| Hammond Road Surgery | 1.1 km | 86% |
| Dr Naz Asghar | 1.2 km | 76% |
| KS Medical Centre Limited | 1.3 km | 84% |
| Crosslands Surgery | 1.4 km | 89% |
- Belmont Medical Centre (56% overall experience good)
- Dr G Singh and Partners (65% overall experience good)
- Dr Naz Asghar (76% overall experience good)
- Featherstone Road Health Centre (80% overall experience good)
- Hammond Road Surgery (86% overall experience good)
- Sunrise Medical Centre (64% overall experience good)
- The Southall Medical Centre (57% overall experience good)
How do patients rate Waterside Medical Centre?
In the 2026 GP Patient Survey, 78% of patients described their overall experience of Waterside Medical Centre as good, against 77% across England. 66% found it easy to get through by phone.
How many patients are registered at Waterside Medical Centre?
4,927 patients were registered in September 2026, down 1.7% on a year earlier.
What is Waterside Medical Centre's CQC rating?
Good overall, published in December 2021.
How many GPs does Waterside Medical Centre have?
1.3 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 3,695 patients per GP against 2,171 across England.
Are appointments at Waterside Medical Centre face to face?
58% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Waterside Medical Centre's phone number?
020 8574 4454.