KS Medical Centre Limited, Southall: patient reviews and CQC rating
KS Medical Centre Limited is a GP practice in Southall with 5,101 registered patients (September 2026). In the 2026 GP Patient Survey, 84% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in October 2018. It has 2.8 full-time-equivalent qualified GPs, or 1,831 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about KS Medical Centre Limited
Its best result against England is the share who found it easy to get through to the practice by phone: 74%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 43%, against 58% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 5th of the 20 practices in Southall with 50 or more responses. 74% found it easy to get through by phone (England: 57%). The overall experience result is 9 points higher than in 2025 (75%). 92 patients answered the survey (response rate 14%).
| Survey question | KS Medical Centre Limited | West and North London | England |
|---|---|---|---|
| Overall experience good | 84% | 75% | 77% |
| Easy to contact by phone | 74% | 62% | 57% |
| Easy to contact via the website | 43% | 57% | 58% |
| Easy to contact via the NHS App | 53% | 54% | 54% |
| Reception team helpful | 83% | 83% | 85% |
| Last contact good | 84% | 73% | 73% |
| Wait for appointment about right | 61% | 68% | 69% |
| Listened to well | 89% | 86% | 87% |
| Treated with care and concern | 87% | 84% | 86% |
| Confidence and trust in the clinician | 94% | 92% | 93% |
| Needs met | 94% | 89% | 90% |
In the Friends and Family Test for July 2026, 79% of 47 responses rated the practice good or very good (England: 92%).
CQC's overall rating for KS Medical Centre Limited is Good, published in October 2018. All 5 key questions are rated Good. It held the same rating in the report before (September 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,101 patients were registered at KS Medical Centre Limited in September 2026, down 2.7% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 2.8 full-time-equivalent qualified GPs, there are 1,831 patients per GP, fewer than the England figure of 2,171 and West and North London's 2,497. The practice also has 1.1 nurses and 0.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.8 | 2.8 |
| August 2024 | 2.8 | 2.8 |
| August 2025 | 2.8 | 2.8 |
| August 2026 | 2.8 | 3.9 |
From June 2026 to August 2026 the practice recorded 2,859 appointments a month, or 560 per 1,000 registered patients (England: 510). 72% were face to face (England: 63%). 37% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
68% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | KS Medical Centre Limited | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 560 | 469 | 510 |
| Face to face | 72% | 60% | 63% |
| Same day as booked | 37% | 48% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 6% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for peripheral arterial disease (1.8% against 0.6%), diabetes (15.6% against 7.9%) and coronary heart disease (5.1% against 3.0%). It has a lower share for osteoporosis (0.3% against 1.2%), depression (6.5% against 14.3%) and cancer (2.5% against 3.8%). The practice's patients live in areas with an average deprivation score of 32.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.7 years for women and 77.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.2% | 15.2% |
| Diabetes | 17+ yrs | 15.6% | 7.9% |
| Asthma | 6+ yrs | 7.0% | 6.6% |
| Depression | 18+ yrs | 6.5% | 14.3% |
| Coronary heart disease | All ages | 5.1% | 3.0% |
| Chronic kidney disease | 18+ yrs | 4.3% | 4.6% |
| Cancer | All ages | 2.5% | 3.8% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| Peripheral arterial disease | All ages | 1.8% | 0.6% |
| Atrial fibrillation | All ages | 1.7% | 2.2% |
| Serious mental illness | All ages | 1.5% | 1.0% |
| COPD | All ages | 1.4% | 1.9% |
| Heart failure | All ages | 1.0% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Dementia | All ages | 0.8% | 0.8% |
| Learning disability | All ages | 0.8% | 0.6% |
| Palliative care | All ages | 0.6% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 61.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 71.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 51.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 69.2% | 74.9% |
KS Medical Centre Limited, 33 Dormers Wells Lane, Southall, UB1 3HY. Phone: 020 8574 3986. Website: www.ksmedicalcentre.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dormers Wells Medical Centre | 0.2 km | 59% |
| Lady Margaret Road Medical Centre | 0.8 km | 66% |
| Chepstow Gardens Medical Centre | 0.9 km | 69% |
| Woodbridge Medical Centre | 0.9 km | 92% |
| Jubilee Gardens Medical Centre | 0.9 km | 76% |
- Chepstow Gardens Medical Centre (69% overall experience good)
- Dormers Wells Medical Centre (59% overall experience good)
- Dr Ashraf Botros (71% overall experience good)
- Dr Suganthamala Radhakrishnan (93% overall experience good)
- Lady Margaret Road Medical Centre (66% overall experience good)
- Somerset Family Health Practice (66% overall experience good)
- The MWH Practice (79% overall experience good)
- The Saluja Clinic (76% overall experience good)
- Woodbridge Medical Centre (92% overall experience good)
How do patients rate KS Medical Centre Limited?
In the 2026 GP Patient Survey, 84% of patients described their overall experience of KS Medical Centre Limited as good, against 77% across England. 74% found it easy to get through by phone.
How many patients are registered at KS Medical Centre Limited?
5,101 patients were registered in September 2026, down 2.7% on a year earlier.
What is KS Medical Centre Limited's CQC rating?
Good overall, published in October 2018.
How many GPs does KS Medical Centre Limited have?
2.8 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 1,831 patients per GP against 2,171 across England.
Are appointments at KS Medical Centre Limited face to face?
72% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is KS Medical Centre Limited's phone number?
020 8574 3986.