Lady Margaret Road Medical Centre, Southall: patient reviews and CQC rating
Lady Margaret Road Medical Centre is a GP practice in Southall with 2,967 registered patients (September 2026). In the 2026 GP Patient Survey, 66% of its patients described their overall experience as good, below the England figure of 77% (West and North London: 75%). The Care Quality Commission rates it Requires Improvement overall, in a report published in March 2024. It has 1.7 full-time-equivalent qualified GPs, or 1,795 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Lady Margaret Road Medical Centre
Its best result against England is the share who said the wait for their last appointment was about right: 69%, against 69% across England. Its weakest is the share who said they were treated with care and concern: 71%, below the England figure of 86%. Of the 11 results in the table, 0 are above England and 3 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 15th of the 20 practices in Southall with 50 or more responses. 56% found it easy to get through by phone (England: 57%). The overall experience result is 15 points higher than in 2025 (51%). 72 patients answered the survey (response rate 12%).
| Survey question | Lady Margaret Road Medical Centre | West and North London | England |
|---|---|---|---|
| Overall experience good | 66% | 75% | 77% |
| Easy to contact by phone | 56% | 62% | 57% |
| Easy to contact via the website | 44% | 57% | 58% |
| Easy to contact via the NHS App | 51% | 54% | 54% |
| Reception team helpful | 76% | 83% | 85% |
| Last contact good | 64% | 73% | 73% |
| Wait for appointment about right | 69% | 68% | 69% |
| Listened to well | 83% | 86% | 87% |
| Treated with care and concern | 71% | 84% | 86% |
| Confidence and trust in the clinician | 89% | 92% | 93% |
| Needs met | 90% | 89% | 90% |
CQC's overall rating for Lady Margaret Road Medical Centre is Requires Improvement, published in March 2024. 2 key questions are rated differently: Safe Good and Well-led Good. It held the same rating in the report before (May 2022).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Requires Improvement |
| Responsive | Requires Improvement |
| Effective | Requires Improvement |
2,967 patients were registered at Lady Margaret Road Medical Centre in September 2026, down 7.2% on a year earlier (England: down 1.1%).
22% of its patients are aged 65 or over, against 19% across England. With 1.7 full-time-equivalent qualified GPs, there are 1,795 patients per GP, fewer than the England figure of 2,171 and West and North London's 2,497. The practice also has 1.4 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.5 | 1.5 |
| August 2024 | 1.5 | 1.5 |
| August 2025 | 1.7 | 1.7 |
| August 2026 | 1.7 | 1.7 |
From June 2026 to August 2026 the practice recorded 2,330 appointments a month, or 785 per 1,000 registered patients (England: 510). 92% were face to face (England: 63%). 55% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
50% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Lady Margaret Road Medical Centre | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 785 | 469 | 510 |
| Face to face | 92% | 60% | 63% |
| Same day as booked | 55% | 48% | 45% |
| More than 28 days after booking | 0% | 2% | 5% |
| Did not attend | 6% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (20.5% against 7.9%), high blood pressure (22.0% against 15.2%) and coronary heart disease (4.3% against 3.0%). It has a lower share for osteoporosis (0.2% against 1.2%), depression (3.0% against 14.3%) and COPD (0.4% against 1.9%). The practice's patients live in areas with an average deprivation score of 32.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.2 years for women and 77.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 22.0% | 15.2% |
| Diabetes | 17+ yrs | 20.5% | 7.9% |
| Asthma | 6+ yrs | 5.9% | 6.6% |
| Coronary heart disease | All ages | 4.3% | 3.0% |
| Chronic kidney disease | 18+ yrs | 4.3% | 4.6% |
| Depression | 18+ yrs | 3.0% | 14.3% |
| Cancer | All ages | 1.9% | 3.8% |
| Serious mental illness | All ages | 1.5% | 1.0% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| Atrial fibrillation | All ages | 1.1% | 2.2% |
| Heart failure | All ages | 1.0% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Dementia | All ages | 0.6% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| COPD | All ages | 0.4% | 1.9% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 53.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 69.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 48.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.2% | 74.9% |
Lady Margaret Road Medical Centre, 57 Lady Margaret Road, Southall, UB1 2PH. Phone: 020 8574 5186.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Suganthamala Radhakrishnan | 0.2 km | 93% |
| The Saluja Clinic | 0.3 km | 76% |
| The MWH Practice | 0.3 km | 79% |
| Chepstow Gardens Medical Centre | 0.5 km | 69% |
| Sunrise Medical Centre | 0.5 km | 64% |
- Chepstow Gardens Medical Centre (69% overall experience good)
- Dormers Wells Medical Centre (59% overall experience good)
- Dr Ashraf Botros (71% overall experience good)
- Dr Suganthamala Radhakrishnan (93% overall experience good)
- KS Medical Centre Limited (84% overall experience good)
- Somerset Family Health Practice (66% overall experience good)
- The MWH Practice (79% overall experience good)
- The Saluja Clinic (76% overall experience good)
- Woodbridge Medical Centre (92% overall experience good)
How do patients rate Lady Margaret Road Medical Centre?
In the 2026 GP Patient Survey, 66% of patients described their overall experience of Lady Margaret Road Medical Centre as good, below the England figure of 77%. 56% found it easy to get through by phone.
How many patients are registered at Lady Margaret Road Medical Centre?
2,967 patients were registered in September 2026, down 7.2% on a year earlier.
What is Lady Margaret Road Medical Centre's CQC rating?
Requires Improvement overall, published in March 2024.
How many GPs does Lady Margaret Road Medical Centre have?
1.7 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 1,795 patients per GP against 2,171 across England.
Are appointments at Lady Margaret Road Medical Centre face to face?
92% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Lady Margaret Road Medical Centre's phone number?
020 8574 5186.