North Southall PCN: primary care network practices and patient survey
North Southall PCN is a primary care network of 10 GP practices with 54,672 registered patients (September 2026). In the 2026 GP Patient Survey, 76% of its patients described their overall experience as good, against 77% across England. Its practices have 3,172 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 10 practices in North Southall PCN with survey results, the share of patients describing their overall experience as good ranges from 59% at Dormers Wells Medical Centre to 93% at Dr Suganthamala Radhakrishnan, with a median of 73% (England: 77%). 2 are above England and 3 below by more than the survey's margin of error. Dr Suganthamala Radhakrishnan has the highest share finding it easy to get through by phone (88%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Dr Suganthamala Radhakrishnan | 2,140 | 93% | 88% | Good | 3,489 |
| Woodbridge Medical Centre | 6,444 | 92% | 71% | Good | 1,889 |
| KS Medical Centre Limited | 5,101 | 84% | 74% | Good | 1,831 |
| The MWH Practice | 13,651 | 79% | 65% | Good | 3,823 |
| The Saluja Clinic | 9,592 | 76% | 64% | Good | 3,910 |
| Dr Ashraf Botros | 2,905 | 71% | 63% | Good | 2,944 |
| Chepstow Gardens Medical Centre | 3,240 | 69% | 54% | Good | 4,339 |
| Somerset Family Health Practice | 3,187 | 66% | 59% | Good | 5,976 |
| Lady Margaret Road Medical Centre | 2,967 | 66% | 56% | Requires improvement | 1,795 |
| Dormers Wells Medical Centre | 5,445 | 59% | 52% | Requires improvement | 11,344 |
Results for the network as a whole, from 894 responses, against West and North London and England.
| Survey question | North Southall PCN | West and North London | England |
|---|---|---|---|
| Overall experience good | 76% | 75% | 77% |
| Easy to contact by phone | 64% | 62% | 57% |
| Easy to contact via the website | 59% | 57% | 58% |
| Easy to contact via the NHS App | 62% | 54% | 54% |
| Reception team helpful | 80% | 83% | 85% |
| Last contact good | 76% | 73% | 73% |
| Wait for appointment about right | 66% | 68% | 69% |
| Listened to well | 84% | 86% | 87% |
| Treated with care and concern | 83% | 84% | 86% |
| Confidence and trust in the clinician | 91% | 92% | 93% |
| Needs met | 87% | 89% | 90% |
There are 3,172 registered patients per full-time-equivalent qualified GP in North Southall PCN, more than England's 2,171 and West and North London's 2,497. Practices recorded 575 appointments a month per 1,000 patients (England: 510), 73% of them face to face. 46% of appointments took place on the day they were booked (England: 45%).
12% of registered patients are aged 65 or over (England: 19%). Lists shrank by 3.9% over the year (England: shrank 1.1%).
| Measure | North Southall PCN | West and North London | England |
|---|---|---|---|
| Patients per qualified GP | 3,172 | 2,497 | 2,171 |
| Appointments per 1,000 patients a month | 575 | 469 | 510 |
| Face-to-face appointments | 73% | 60% | 63% |
| Same day as booked | 46% | 48% | 45% |
| Did not attend | 6% | 5% | 4% |
| Patients aged 65 or over | 12% | 12% | 19% |
Relative to England, the register furthest above England's rate at practices in North Southall PCN is diabetes (15.0% against 7.9%), and the furthest below is osteoporosis (0.2% against 1.2%).
| Condition register | Age group | North Southall PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 16.2% | 15.2% | 9,224 |
| Diabetes | 17+ yrs | 15.0% | 7.9% | 7,041 |
| Depression | 18+ yrs | 5.7% | 14.3% | 2,612 |
| Asthma | 6+ yrs | 5.4% | 6.6% | 2,930 |
| Coronary heart disease | All ages | 3.2% | 3.0% | 1,800 |
| Chronic kidney disease | 18+ yrs | 2.9% | 4.6% | 1,359 |
| Cancer | All ages | 1.6% | 3.8% | 896 |
| Serious mental illness | All ages | 1.2% | 1.0% | 667 |
| Stroke and TIA | All ages | 1.1% | 1.9% | 652 |
| Atrial fibrillation | All ages | 0.9% | 2.2% | 519 |
| Heart failure | All ages | 0.8% | 1.1% | 455 |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% | 343 |
| COPD | All ages | 0.7% | 1.9% | 381 |
| Learning disability | All ages | 0.5% | 0.6% | 310 |
| Epilepsy | 18+ yrs | 0.5% | 0.8% | 242 |
| Palliative care | All ages | 0.5% | 0.6% | 283 |
| Dementia | All ages | 0.4% | 0.8% | 203 |
| Peripheral arterial disease | All ages | 0.3% | 0.6% | 199 |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% | 41 |
- Acton PCN (13 practices)
- Greenwell PCN (7 practices)
- Ngp PCN (11 practices)
- Northolt PCN (6 practices)
- South Central Ealing PCN (5 practices)
- South Southall PCN (8 practices)
- The Ealing Network PCN (9 practices)
Which practices are in North Southall PCN?
Chepstow Gardens Medical Centre, Dormers Wells Medical Centre, Dr Ashraf Botros, Dr Suganthamala Radhakrishnan, KS Medical Centre Limited, Lady Margaret Road Medical Centre, Somerset Family Health Practice, The MWH Practice, The Saluja Clinic and Woodbridge Medical Centre.
How do patients rate North Southall PCN?
76% described their overall experience as good in the 2026 GP Patient Survey, against 77% across England.
How many patients does North Southall PCN cover?
54,672 registered patients across 10 practices in September 2026.
How many patients per GP does North Southall PCN have?
3,172 per full-time-equivalent qualified GP, against 2,171 across England.