Dormers Wells Medical Centre, Southall: patient reviews and CQC rating
Dormers Wells Medical Centre is a GP practice in Southall with 5,445 registered patients (September 2026). In the 2026 GP Patient Survey, 59% of its patients described their overall experience as good, below the England figure of 77% (West and North London: 75%). The Care Quality Commission rates it Requires Improvement overall, in a report published in August 2023. It has 0.5 full-time-equivalent qualified GPs, or 11,344 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Dormers Wells Medical Centre
Its best result against England is the share who found it easy to contact the practice using the NHS App: 57%, against 54% across England. Its weakest is the share who described their overall experience of the practice as good: 59%, below the England figure of 77%. Of the 11 results in the table, 0 are above England and 8 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 18th of the 20 practices in Southall with 50 or more responses. 52% found it easy to get through by phone (England: 57%). The overall experience result is 3 points higher than in 2025 (56%). 101 patients answered the survey (response rate 11%).
| Survey question | Dormers Wells Medical Centre | West and North London | England |
|---|---|---|---|
| Overall experience good | 59% | 75% | 77% |
| Easy to contact by phone | 52% | 62% | 57% |
| Easy to contact via the website | 43% | 57% | 58% |
| Easy to contact via the NHS App | 57% | 54% | 54% |
| Reception team helpful | 68% | 83% | 85% |
| Last contact good | 61% | 73% | 73% |
| Wait for appointment about right | 61% | 68% | 69% |
| Listened to well | 79% | 86% | 87% |
| Treated with care and concern | 76% | 84% | 86% |
| Confidence and trust in the clinician | 83% | 92% | 93% |
| Needs met | 82% | 89% | 90% |
In the Friends and Family Test for July 2026, 88% of 16 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Dormers Wells Medical Centre is Requires Improvement, published in August 2023. 3 key questions are rated differently: Well-led Good, Caring Good and Responsive Good. Its previous overall rating was Good (February 2018).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Requires Improvement |
5,445 patients were registered at Dormers Wells Medical Centre in September 2026, down 5.8% on a year earlier (England: down 1.1%).
11% of its patients are aged 65 or over, against 19% across England. With 0.5 full-time-equivalent qualified GPs, there are 11,344 patients per GP, more than the England figure of 2,171 and West and North London's 2,497. The practice also has 1.0 nurses and 0.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.9 | 1.9 |
| August 2024 | 1.9 | 1.9 |
| August 2025 | 1.2 | 1.2 |
| August 2026 | 0.5 | 0.5 |
From June 2026 to August 2026 the practice recorded 2,762 appointments a month, or 507 per 1,000 registered patients (England: 510). 96% were face to face (England: 63%). 48% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
54% were with a GP rather than another member of the practice team. 14% of booked patients did not attend.
| Measure | Dormers Wells Medical Centre | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 507 | 469 | 510 |
| Face to face | 96% | 60% | 63% |
| Same day as booked | 48% | 48% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 14% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.1% against 0.6%) and diabetes (11.5% against 7.9%). It has a lower share for osteoporosis (0.2% against 1.2%), peripheral arterial disease (0.1% against 0.6%) and atrial fibrillation (0.8% against 2.2%). The practice's patients live in areas with an average deprivation score of 33.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.6 years for women and 78.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 11.8% | 15.2% |
| Diabetes | 17+ yrs | 11.5% | 7.9% |
| Depression | 18+ yrs | 7.5% | 14.3% |
| Asthma | 6+ yrs | 4.7% | 6.6% |
| Coronary heart disease | All ages | 2.8% | 3.0% |
| Chronic kidney disease | 18+ yrs | 2.4% | 4.6% |
| Cancer | All ages | 1.6% | 3.8% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| COPD | All ages | 1.2% | 1.9% |
| Palliative care | All ages | 1.1% | 0.6% |
| Stroke and TIA | All ages | 1.0% | 1.9% |
| Atrial fibrillation | All ages | 0.8% | 2.2% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Heart failure | All ages | 0.6% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Peripheral arterial disease | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 48.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 57.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 47.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 65.5% | 74.9% |
Dormers Wells Medical Centre, 143 Burns Avenue, Southall, UB1 2LU. Phone: 020 8571 0078.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| KS Medical Centre Limited | 0.2 km | 84% |
| Woodbridge Medical Centre | 0.7 km | 92% |
| Jubilee Gardens Medical Centre | 0.7 km | 76% |
| Chepstow Gardens Medical Centre | 0.7 km | 69% |
| Lady Margaret Road Medical Centre | 0.7 km | 66% |
- Chepstow Gardens Medical Centre (69% overall experience good)
- Dr Ashraf Botros (71% overall experience good)
- Dr Suganthamala Radhakrishnan (93% overall experience good)
- KS Medical Centre Limited (84% overall experience good)
- Lady Margaret Road Medical Centre (66% overall experience good)
- Somerset Family Health Practice (66% overall experience good)
- The MWH Practice (79% overall experience good)
- The Saluja Clinic (76% overall experience good)
- Woodbridge Medical Centre (92% overall experience good)
How do patients rate Dormers Wells Medical Centre?
In the 2026 GP Patient Survey, 59% of patients described their overall experience of Dormers Wells Medical Centre as good, below the England figure of 77%. 52% found it easy to get through by phone.
How many patients are registered at Dormers Wells Medical Centre?
5,445 patients were registered in September 2026, down 5.8% on a year earlier.
What is Dormers Wells Medical Centre's CQC rating?
Requires Improvement overall, published in August 2023.
How many GPs does Dormers Wells Medical Centre have?
0.5 full-time-equivalent qualified GPs (1 qualified GP by headcount), which is 11,344 patients per GP against 2,171 across England.
Are appointments at Dormers Wells Medical Centre face to face?
96% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Dormers Wells Medical Centre's phone number?
020 8571 0078.