Chepstow Gardens Medical Centre, Southall: patient reviews and CQC rating
Chepstow Gardens Medical Centre is a GP practice in Southall with 3,240 registered patients (September 2026). In the 2026 GP Patient Survey, 69% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in January 2017. It has 0.7 full-time-equivalent qualified GPs, or 4,339 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Chepstow Gardens Medical Centre
Its best result against England is the share who found it easy to contact the practice using the NHS App: 61%, against 54% across England. Its weakest is the share who found the reception and administrative team helpful: 65%, below the England figure of 85%. Of the 11 results in the table, 0 are above England and 4 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 13th of the 20 practices in Southall with 50 or more responses. 54% found it easy to get through by phone (England: 57%). The overall experience result is 8 points lower than in 2025 (77%). 98 patients answered the survey (response rate 18%).
| Survey question | Chepstow Gardens Medical Centre | West and North London | England |
|---|---|---|---|
| Overall experience good | 69% | 75% | 77% |
| Easy to contact by phone | 54% | 62% | 57% |
| Easy to contact via the website | 61% | 57% | 58% |
| Easy to contact via the NHS App | 61% | 54% | 54% |
| Reception team helpful | 65% | 83% | 85% |
| Last contact good | 63% | 73% | 73% |
| Wait for appointment about right | 56% | 68% | 69% |
| Listened to well | 78% | 86% | 87% |
| Treated with care and concern | 80% | 84% | 86% |
| Confidence and trust in the clinician | 88% | 92% | 93% |
| Needs met | 87% | 89% | 90% |
CQC's overall rating for Chepstow Gardens Medical Centre is Good, published in January 2017. All 5 key questions are rated Good. It held the same rating in the report before (May 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
3,240 patients were registered at Chepstow Gardens Medical Centre in September 2026, up 6.7% on a year earlier (England: down 1.1%).
15% of its patients are aged 65 or over, against 19% across England. With 0.7 full-time-equivalent qualified GPs, there are 4,339 patients per GP, more than the England figure of 2,171 and West and North London's 2,497. The practice also has 0.6 nurses and 2.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 0.7 | 0.7 |
| August 2024 | 0.7 | 0.7 |
| August 2025 | 0.7 | 0.7 |
| August 2026 | 0.7 | 0.7 |
From June 2026 to August 2026 the practice recorded 1,881 appointments a month, or 581 per 1,000 registered patients (England: 510). 41% were face to face (England: 63%). 45% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
50% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Chepstow Gardens Medical Centre | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 581 | 469 | 510 |
| Face to face | 41% | 60% | 63% |
| Same day as booked | 45% | 48% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (13.8% against 7.9%), coronary heart disease (4.8% against 3.0%) and serious mental illness (1.6% against 1.0%). It has a lower share for depression (10.3% against 14.3%). The practice's patients live in areas with an average deprivation score of 31.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.5 years for women and 77.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.0% | 15.2% |
| Diabetes | 17+ yrs | 13.8% | 7.9% |
| Depression | 18+ yrs | 10.3% | 14.3% |
| Asthma | 6+ yrs | 7.1% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.7% | 4.6% |
| Coronary heart disease | All ages | 4.8% | 3.0% |
| Cancer | All ages | 2.8% | 3.8% |
| Stroke and TIA | All ages | 2.6% | 1.9% |
| Atrial fibrillation | All ages | 1.9% | 2.2% |
| Heart failure | All ages | 1.7% | 1.1% |
| Serious mental illness | All ages | 1.6% | 1.0% |
| COPD | All ages | 1.5% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.3% | 0.8% |
| Dementia | All ages | 0.7% | 0.8% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Palliative care | All ages | 0.7% | 0.6% |
| Learning disability | All ages | 0.7% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 63.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 69.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 57.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.4% | 74.9% |
Chepstow Gardens Medical Centre, 150 Lady Margaret Road, Southall, UB1 2RL. Phone: 020 8574 2812.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Southall Medical Centre | 0.2 km | 57% |
| Dr Ashraf Botros | 0.4 km | 71% |
| Lady Margaret Road Medical Centre | 0.5 km | 66% |
| Woodbridge Medical Centre | 0.6 km | 92% |
| Jubilee Gardens Medical Centre | 0.6 km | 76% |
- Dormers Wells Medical Centre (59% overall experience good)
- Dr Ashraf Botros (71% overall experience good)
- Dr Suganthamala Radhakrishnan (93% overall experience good)
- KS Medical Centre Limited (84% overall experience good)
- Lady Margaret Road Medical Centre (66% overall experience good)
- Somerset Family Health Practice (66% overall experience good)
- The MWH Practice (79% overall experience good)
- The Saluja Clinic (76% overall experience good)
- Woodbridge Medical Centre (92% overall experience good)
How do patients rate Chepstow Gardens Medical Centre?
In the 2026 GP Patient Survey, 69% of patients described their overall experience of Chepstow Gardens Medical Centre as good, against 77% across England. 54% found it easy to get through by phone.
How many patients are registered at Chepstow Gardens Medical Centre?
3,240 patients were registered in September 2026, up 6.7% on a year earlier.
What is Chepstow Gardens Medical Centre's CQC rating?
Good overall, published in January 2017.
How many GPs does Chepstow Gardens Medical Centre have?
0.7 full-time-equivalent qualified GPs (1 qualified GP by headcount), which is 4,339 patients per GP against 2,171 across England.
Are appointments at Chepstow Gardens Medical Centre face to face?
41% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Chepstow Gardens Medical Centre's phone number?
020 8574 2812.