Dr Suganthamala Radhakrishnan, Southall: patient reviews and CQC rating
Dr Suganthamala Radhakrishnan is a GP practice in Southall with 2,140 registered patients (September 2026). In the 2026 GP Patient Survey, 93% of its patients described their overall experience as good, above the England figure of 77% (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in March 2017. It has 0.6 full-time-equivalent qualified GPs, or 3,489 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Dr Suganthamala Radhakrishnan
Its best result against England is the share who found it easy to get through to the practice by phone: 88%, above the England figure of 57%. Its result closest to England is the share who said they were treated with care and concern: 89%, against 86% across England. Of the 11 results in the table, 6 are above England and 0 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 1st of the 20 practices in Southall with 50 or more responses. 88% found it easy to get through by phone (England: 57%). The overall experience result is 3 points higher than in 2025 (90%). 76 patients answered the survey (response rate 15%).
| Survey question | Dr Suganthamala Radhakrishnan | West and North London | England |
|---|---|---|---|
| Overall experience good | 93% | 75% | 77% |
| Easy to contact by phone | 88% | 62% | 57% |
| Easy to contact via the website | 74% | 57% | 58% |
| Easy to contact via the NHS App | 67% | 54% | 54% |
| Reception team helpful | 94% | 83% | 85% |
| Last contact good | 94% | 73% | 73% |
| Wait for appointment about right | 80% | 68% | 69% |
| Listened to well | 91% | 86% | 87% |
| Treated with care and concern | 89% | 84% | 86% |
| Confidence and trust in the clinician | 98% | 92% | 93% |
| Needs met | 99% | 89% | 90% |
In the Friends and Family Test for July 2026, 100% of 10 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Dr Suganthamala Radhakrishnan is Good, published in March 2017. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (May 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
2,140 patients were registered at Dr Suganthamala Radhakrishnan in September 2026, down 4.1% on a year earlier (England: down 1.1%).
7% of its patients are aged 65 or over, against 19% across England. With 0.6 full-time-equivalent qualified GPs, there are 3,489 patients per GP, more than the England figure of 2,171 and West and North London's 2,497. The practice also has 0.2 nurses and 0.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 0.6 | 0.6 |
| August 2024 | 0.6 | 0.6 |
| August 2025 | 0.6 | 0.6 |
| August 2026 | 0.6 | 0.6 |
From June 2026 to August 2026 the practice recorded 922 appointments a month, or 431 per 1,000 registered patients (England: 510). 94% were face to face (England: 63%). 35% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
66% were with a GP rather than another member of the practice team. 11% of booked patients did not attend.
| Measure | Dr Suganthamala Radhakrishnan | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 431 | 469 | 510 |
| Face to face | 94% | 60% | 63% |
| Same day as booked | 35% | 48% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 11% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (16.4% against 7.9%). It has a lower share for atrial fibrillation (0.3% against 2.2%), stroke or TIA (0.3% against 1.9%) and cancer (0.6% against 3.8%). The practice's patients live in areas with an average deprivation score of 30.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.8 years for women and 78.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Diabetes | 17+ yrs | 16.4% | 7.9% |
| High blood pressure | All ages | 14.6% | 15.2% |
| Depression | 18+ yrs | 6.8% | 14.3% |
| Asthma | 6+ yrs | 6.4% | 6.6% |
| Serious mental illness | All ages | 1.7% | 1.0% |
| Coronary heart disease | All ages | 1.2% | 3.0% |
| Chronic kidney disease | 18+ yrs | 1.0% | 4.6% |
| Cancer | All ages | 0.6% | 3.8% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Learning disability | All ages | 0.4% | 0.6% |
| COPD | All ages | 0.4% | 1.9% |
| Atrial fibrillation | All ages | 0.3% | 2.2% |
| Palliative care | All ages | 0.3% | 0.6% |
| Stroke and TIA | All ages | 0.3% | 1.9% |
| Heart failure | All ages | 0.2% | 1.1% |
| Dementia | All ages | 0.1% | 0.8% |
| Peripheral arterial disease | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 53.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 68.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 67.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 87.9% | 74.9% |
Dr Suganthamala Radhakrishnan, 21 St Georges Avenue, Southall, UB1 1PZ. Phone: 020 8813 8122.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Saluja Clinic | 0.2 km | 76% |
| The MWH Practice | 0.2 km | 79% |
| Lady Margaret Road Medical Centre | 0.2 km | 66% |
| Sunrise Medical Centre | 0.3 km | 64% |
| Chepstow Gardens Medical Centre | 0.6 km | 69% |
- Chepstow Gardens Medical Centre (69% overall experience good)
- Dormers Wells Medical Centre (59% overall experience good)
- Dr Ashraf Botros (71% overall experience good)
- KS Medical Centre Limited (84% overall experience good)
- Lady Margaret Road Medical Centre (66% overall experience good)
- Somerset Family Health Practice (66% overall experience good)
- The MWH Practice (79% overall experience good)
- The Saluja Clinic (76% overall experience good)
- Woodbridge Medical Centre (92% overall experience good)
How do patients rate Dr Suganthamala Radhakrishnan?
In the 2026 GP Patient Survey, 93% of patients described their overall experience of Dr Suganthamala Radhakrishnan as good, above the England figure of 77%. 88% found it easy to get through by phone.
How many patients are registered at Dr Suganthamala Radhakrishnan?
2,140 patients were registered in September 2026, down 4.1% on a year earlier.
What is Dr Suganthamala Radhakrishnan's CQC rating?
Good overall, published in March 2017.
How many GPs does Dr Suganthamala Radhakrishnan have?
0.6 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 3,489 patients per GP against 2,171 across England.
Are appointments at Dr Suganthamala Radhakrishnan face to face?
94% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Dr Suganthamala Radhakrishnan's phone number?
020 8813 8122.