Somerset Family Health Practice, Southall: patient reviews and CQC rating
Somerset Family Health Practice is a GP practice in Southall with 3,187 registered patients (September 2026). In the 2026 GP Patient Survey, 66% of its patients described their overall experience as good, below the England figure of 77% (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in December 2016. It has 0.5 full-time-equivalent qualified GPs, or 5,976 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Somerset Family Health Practice
Its best result against England is the share who found it easy to get through to the practice by phone: 59%, against 57% across England. Its weakest is the share who found the reception and administrative team helpful: 64%, below the England figure of 85%. Of the 11 results in the table, 0 are above England and 4 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 14th of the 20 practices in Southall with 50 or more responses. 59% found it easy to get through by phone (England: 57%). The overall experience result is 14 points lower than in 2025 (80%). 103 patients answered the survey (response rate 14%).
| Survey question | Somerset Family Health Practice | West and North London | England |
|---|---|---|---|
| Overall experience good | 66% | 75% | 77% |
| Easy to contact by phone | 59% | 62% | 57% |
| Easy to contact via the website | 51% | 57% | 58% |
| Easy to contact via the NHS App | 46% | 54% | 54% |
| Reception team helpful | 64% | 83% | 85% |
| Last contact good | 59% | 73% | 73% |
| Wait for appointment about right | 56% | 68% | 69% |
| Listened to well | 84% | 86% | 87% |
| Treated with care and concern | 84% | 84% | 86% |
| Confidence and trust in the clinician | 93% | 92% | 93% |
| Needs met | 91% | 89% | 90% |
CQC's overall rating for Somerset Family Health Practice is Good, published in December 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
3,187 patients were registered at Somerset Family Health Practice in September 2026, down 5.3% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 0.5 full-time-equivalent qualified GPs, there are 5,976 patients per GP, more than the England figure of 2,171 and West and North London's 2,497. The practice also has 1.0 nurses and 1.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 0.5 | 0.5 |
| August 2024 | 0.5 | 0.5 |
| August 2025 | 0.5 | 0.5 |
| August 2026 | 0.5 | 0.5 |
From June 2026 to August 2026 the practice recorded 1,747 appointments a month, or 548 per 1,000 registered patients (England: 510). 80% were face to face (England: 63%). 24% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
46% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Somerset Family Health Practice | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 548 | 469 | 510 |
| Face to face | 80% | 60% | 63% |
| Same day as booked | 24% | 48% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 6% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (15.7% against 7.9%) and palliative or supportive care needs (1.0% against 0.6%). It has a lower share for COPD (0.3% against 1.9%), depression (5.2% against 14.3%) and dementia (0.3% against 0.8%). The practice's patients live in areas with an average deprivation score of 27.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.9 years for women and 78.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.5% | 15.2% |
| Diabetes | 17+ yrs | 15.7% | 7.9% |
| Asthma | 6+ yrs | 7.0% | 6.6% |
| Depression | 18+ yrs | 5.2% | 14.3% |
| Chronic kidney disease | 18+ yrs | 4.1% | 4.6% |
| Coronary heart disease | All ages | 3.5% | 3.0% |
| Cancer | All ages | 1.6% | 3.8% |
| Atrial fibrillation | All ages | 1.0% | 2.2% |
| Palliative care | All ages | 1.0% | 0.6% |
| Stroke and TIA | All ages | 0.9% | 1.9% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Heart failure | All ages | 0.7% | 1.1% |
| Learning disability | All ages | 0.4% | 0.6% |
| COPD | All ages | 0.3% | 1.9% |
| Epilepsy | 18+ yrs | 0.3% | 0.8% |
| Dementia | All ages | 0.3% | 0.8% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 63.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 68.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 53.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 66.7% | 74.9% |
Somerset Family Health Practice, 76 Somerset Road, Southall, UB1 2TU. Phone: 020 8578 8255.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Woodbridge Medical Centre | 0.2 km | 92% |
| Jubilee Gardens Medical Centre | 0.2 km | 76% |
| Dr Ashraf Botros | 0.4 km | 71% |
| The Southall Medical Centre | 0.6 km | 57% |
| Chepstow Gardens Medical Centre | 0.7 km | 69% |
- Chepstow Gardens Medical Centre (69% overall experience good)
- Dormers Wells Medical Centre (59% overall experience good)
- Dr Ashraf Botros (71% overall experience good)
- Dr Suganthamala Radhakrishnan (93% overall experience good)
- KS Medical Centre Limited (84% overall experience good)
- Lady Margaret Road Medical Centre (66% overall experience good)
- The MWH Practice (79% overall experience good)
- The Saluja Clinic (76% overall experience good)
- Woodbridge Medical Centre (92% overall experience good)
How do patients rate Somerset Family Health Practice?
In the 2026 GP Patient Survey, 66% of patients described their overall experience of Somerset Family Health Practice as good, below the England figure of 77%. 59% found it easy to get through by phone.
How many patients are registered at Somerset Family Health Practice?
3,187 patients were registered in September 2026, down 5.3% on a year earlier.
What is Somerset Family Health Practice's CQC rating?
Good overall, published in December 2016.
How many GPs does Somerset Family Health Practice have?
0.5 full-time-equivalent qualified GPs (1 qualified GP by headcount), which is 5,976 patients per GP against 2,171 across England.
Are appointments at Somerset Family Health Practice face to face?
80% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Somerset Family Health Practice's phone number?
020 8578 8255.