Jubilee Gardens Medical Centre, Southall: patient reviews and CQC rating
Jubilee Gardens Medical Centre is a GP practice in Southall with 7,832 registered patients (September 2026). In the 2026 GP Patient Survey, 76% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Requires Improvement overall, in a report published in May 2019. It has 2.0 full-time-equivalent qualified GPs, or 3,916 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Jubilee Gardens Medical Centre
Its best result against England is the share who found it easy to contact the practice through its website: 80%, above the England figure of 58%. Its weakest is the share who said their needs were met at their last appointment: 83%, below the England figure of 90%. Of the 11 results in the table, 3 are above England and 1 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 9th of the 20 practices in Southall with 50 or more responses. 69% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (74%). 102 patients answered the survey (response rate 11%).
| Survey question | Jubilee Gardens Medical Centre | West and North London | England |
|---|---|---|---|
| Overall experience good | 76% | 75% | 77% |
| Easy to contact by phone | 69% | 62% | 57% |
| Easy to contact via the website | 80% | 57% | 58% |
| Easy to contact via the NHS App | 73% | 54% | 54% |
| Reception team helpful | 85% | 83% | 85% |
| Last contact good | 77% | 73% | 73% |
| Wait for appointment about right | 69% | 68% | 69% |
| Listened to well | 84% | 86% | 87% |
| Treated with care and concern | 86% | 84% | 86% |
| Confidence and trust in the clinician | 89% | 92% | 93% |
| Needs met | 83% | 89% | 90% |
In the Friends and Family Test for July 2026, 75% of 57 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Jubilee Gardens Medical Centre is Requires Improvement, published in May 2019. 3 key questions are rated differently: Safe Good, Well-led Good and Effective Good. It held the same rating in the report before (November 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Requires Improvement |
| Responsive | Requires Improvement |
| Effective | Good |
7,832 patients were registered at Jubilee Gardens Medical Centre in September 2026, down 2.6% on a year earlier (England: down 1.1%).
12% of its patients are aged 65 or over, against 19% across England. With 2.0 full-time-equivalent qualified GPs, there are 3,916 patients per GP, more than the England figure of 2,171 and West and North London's 2,497. The practice also has 1.3 nurses and 3.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.1 | 2.1 |
| August 2024 | 2.1 | 2.1 |
| August 2025 | 2.0 | 2.0 |
| August 2026 | 2.0 | 2.0 |
From June 2026 to August 2026 the practice recorded 5,484 appointments a month, or 700 per 1,000 registered patients (England: 510). 72% were face to face (England: 63%). 35% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
34% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Jubilee Gardens Medical Centre | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 700 | 469 | 510 |
| Face to face | 72% | 60% | 63% |
| Same day as booked | 35% | 48% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (15.8% against 7.9%), palliative or supportive care needs (1.0% against 0.6%) and high blood pressure (20.2% against 15.2%). It has a lower share for atrial fibrillation (0.8% against 2.2%), cancer (1.5% against 3.8%) and COPD (1.0% against 1.9%). The practice's patients live in areas with an average deprivation score of 30.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.6 years for women and 78.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 20.2% | 15.2% |
| Diabetes | 17+ yrs | 15.8% | 7.9% |
| Depression | 18+ yrs | 7.6% | 14.3% |
| Asthma | 6+ yrs | 6.5% | 6.6% |
| Coronary heart disease | All ages | 3.4% | 3.0% |
| Chronic kidney disease | 18+ yrs | 3.2% | 4.6% |
| Cancer | All ages | 1.5% | 3.8% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Stroke and TIA | All ages | 1.0% | 1.9% |
| COPD | All ages | 1.0% | 1.9% |
| Palliative care | All ages | 1.0% | 0.6% |
| Osteoporosis | 50+ yrs | 0.9% | 1.2% |
| Atrial fibrillation | All ages | 0.8% | 2.2% |
| Learning disability | All ages | 0.8% | 0.6% |
| Heart failure | All ages | 0.8% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Dementia | All ages | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 53.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 68.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 58.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.0% | 74.9% |
Jubilee Gardens Medical Centre, Jubilee Gardens, Southall, UB1 2TJ. Phone: 020 3313 7806.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Woodbridge Medical Centre | 0.0 km | 92% |
| Somerset Family Health Practice | 0.2 km | 66% |
| Dr Ashraf Botros | 0.4 km | 71% |
| The Southall Medical Centre | 0.5 km | 57% |
| Chepstow Gardens Medical Centre | 0.6 km | 69% |
- Broadmead Surgery (70% overall experience good)
- Goodcare Practice (65% overall experience good)
- Somerset Medical Centre, Grand Union Village Health Centre (77% overall experience good)
- West End Surgery (91% overall experience good)
- Yeading Medical Centre (81% overall experience good)
How do patients rate Jubilee Gardens Medical Centre?
In the 2026 GP Patient Survey, 76% of patients described their overall experience of Jubilee Gardens Medical Centre as good, against 77% across England. 69% found it easy to get through by phone.
How many patients are registered at Jubilee Gardens Medical Centre?
7,832 patients were registered in September 2026, down 2.6% on a year earlier.
What is Jubilee Gardens Medical Centre's CQC rating?
Requires Improvement overall, published in May 2019.
How many GPs does Jubilee Gardens Medical Centre have?
2.0 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 3,916 patients per GP against 2,171 across England.
Are appointments at Jubilee Gardens Medical Centre face to face?
72% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Jubilee Gardens Medical Centre's phone number?
020 3313 7806.