Goodcare Practice, Northolt: patient reviews and CQC rating
Goodcare Practice is a GP practice in Northolt with 10,221 registered patients (September 2026). In the 2026 GP Patient Survey, 65% of its patients described their overall experience as good, below the England figure of 77% (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in October 2016. It has 1.7 full-time-equivalent qualified GPs, or 6,133 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Goodcare Practice
Its result closest to England is the share who said their needs were met at their last appointment: 88%, against 90% across England. Its weakest is the share who said the wait for their last appointment was about right: 45%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 7 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 10th of the 11 practices in Northolt with 50 or more responses. 37% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (65%). 91 patients answered the survey (response rate 14%).
| Survey question | Goodcare Practice | West and North London | England |
|---|---|---|---|
| Overall experience good | 65% | 75% | 77% |
| Easy to contact by phone | 37% | 62% | 57% |
| Easy to contact via the website | 48% | 57% | 58% |
| Easy to contact via the NHS App | 42% | 54% | 54% |
| Reception team helpful | 69% | 83% | 85% |
| Last contact good | 60% | 73% | 73% |
| Wait for appointment about right | 45% | 68% | 69% |
| Listened to well | 77% | 86% | 87% |
| Treated with care and concern | 83% | 84% | 86% |
| Confidence and trust in the clinician | 85% | 92% | 93% |
| Needs met | 88% | 89% | 90% |
In the Friends and Family Test for July 2026, 82% of 11 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Goodcare Practice is Good, published in October 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,221 patients were registered at Goodcare Practice in September 2026, down 4.6% on a year earlier (England: down 1.1%).
10% of its patients are aged 65 or over, against 19% across England. With 1.7 full-time-equivalent qualified GPs, there are 6,133 patients per GP, more than the England figure of 2,171 and West and North London's 2,497. The practice also has 2.0 nurses and 3.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.3 | 2.3 |
| August 2024 | 2.3 | 2.3 |
| August 2025 | 2.3 | 2.3 |
| August 2026 | 1.7 | 1.7 |
From June 2026 to August 2026 the practice recorded 5,091 appointments a month, or 498 per 1,000 registered patients (England: 510). 80% were face to face (England: 63%). 46% took place on the day they were booked and 10% more than 28 days after booking (England: 45% and 5%).
37% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Goodcare Practice | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 498 | 469 | 510 |
| Face to face | 80% | 60% | 63% |
| Same day as booked | 46% | 48% | 45% |
| More than 28 days after booking | 10% | 2% | 5% |
| Did not attend | 6% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (0.9% against 0.6%), diabetes (11.6% against 7.9%) and serious mental illness (1.3% against 1.0%). It has a lower share for atrial fibrillation (0.6% against 2.2%), peripheral arterial disease (0.2% against 0.6%) and stroke or TIA (0.8% against 1.9%). The practice's patients live in areas with an average deprivation score of 33.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.6 years for women and 77.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Diabetes | 17+ yrs | 11.6% | 7.9% |
| High blood pressure | All ages | 10.8% | 15.2% |
| Depression | 18+ yrs | 8.8% | 14.3% |
| Asthma | 6+ yrs | 6.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 2.6% | 4.6% |
| Coronary heart disease | All ages | 2.0% | 3.0% |
| Cancer | All ages | 1.6% | 3.8% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Osteoporosis | 50+ yrs | 1.2% | 1.2% |
| COPD | All ages | 1.1% | 1.9% |
| Learning disability | All ages | 0.9% | 0.6% |
| Stroke and TIA | All ages | 0.8% | 1.9% |
| Atrial fibrillation | All ages | 0.6% | 2.2% |
| Heart failure | All ages | 0.6% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Dementia | All ages | 0.3% | 0.8% |
| Palliative care | All ages | 0.3% | 0.6% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 58.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 65.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 69.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.5% | 74.9% |
Goodcare Practice, Grand Union Village Centre, Taywood Rd,off Brick Lane, Northolt, UB5 6WL. Phone: 020 3405 1111.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Somerset Medical Centre, Grand Union Village Health Centre | 0.0 km | 77% |
| Broadmead Surgery | 0.0 km | 70% |
| Eastmead Avenue Surgery | 0.9 km | 77% |
| The Willow Tree Surgery | 1.0 km | 58% |
| Somerset Family Health Practice | 1.1 km | 66% |
- Broadmead Surgery (70% overall experience good)
- Jubilee Gardens Medical Centre (76% overall experience good)
- Somerset Medical Centre, Grand Union Village Health Centre (77% overall experience good)
- West End Surgery (91% overall experience good)
- Yeading Medical Centre (81% overall experience good)
How do patients rate Goodcare Practice?
In the 2026 GP Patient Survey, 65% of patients described their overall experience of Goodcare Practice as good, below the England figure of 77%. 37% found it easy to get through by phone.
How many patients are registered at Goodcare Practice?
10,221 patients were registered in September 2026, down 4.6% on a year earlier.
What is Goodcare Practice's CQC rating?
Good overall, published in October 2016.
How many GPs does Goodcare Practice have?
1.7 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 6,133 patients per GP against 2,171 across England.
Are appointments at Goodcare Practice face to face?
80% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Goodcare Practice's phone number?
020 3405 1111.