Somerset Medical Centre, Grand Union Village Health Centre, Northolt: patient reviews and CQC rating
Somerset Medical Centre, Grand Union Village Health Centre is a GP practice in Northolt with 2,936 registered patients (September 2026). In the 2026 GP Patient Survey, 77% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in September 2022. It has 1.7 full-time-equivalent qualified GPs, or 1,762 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Somerset Medical Centre, Grand Union Village Health Centre
Its best result against England is the share who said the wait for their last appointment was about right: 75%, against 69% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 43%, against 54% across England. With 104 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 6th of the 11 practices in Northolt with 50 or more responses. 61% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (73%). 104 patients answered the survey (response rate 10%).
| Survey question | Somerset Medical Centre, Grand Union Village Health Centre | West and North London | England |
|---|---|---|---|
| Overall experience good | 77% | 75% | 77% |
| Easy to contact by phone | 61% | 62% | 57% |
| Easy to contact via the website | 59% | 57% | 58% |
| Easy to contact via the NHS App | 43% | 54% | 54% |
| Reception team helpful | 79% | 83% | 85% |
| Last contact good | 74% | 73% | 73% |
| Wait for appointment about right | 75% | 68% | 69% |
| Listened to well | 88% | 86% | 87% |
| Treated with care and concern | 88% | 84% | 86% |
| Confidence and trust in the clinician | 90% | 92% | 93% |
| Needs met | 87% | 89% | 90% |
CQC's overall rating for Somerset Medical Centre, Grand Union Village Health Centre is Good, published in September 2022. One key question is rated differently: Safe Requires Improvement. It held the same rating in the report before (September 2016).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
2,936 patients were registered at Somerset Medical Centre, Grand Union Village Health Centre in September 2026, down 1.6% on a year earlier (England: down 1.1%).
10% of its patients are aged 65 or over, against 19% across England. With 1.7 full-time-equivalent qualified GPs, there are 1,762 patients per GP, fewer than the England figure of 2,171 and West and North London's 2,497. The practice also has 2.0 nurses and 3.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.6 | 2.6 |
| August 2024 | 2.6 | 2.6 |
| August 2025 | 2.6 | 2.6 |
| August 2026 | 1.7 | 1.7 |
From June 2026 to August 2026 the practice recorded 1,414 appointments a month, or 482 per 1,000 registered patients (England: 510). 77% were face to face (England: 63%). 40% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
40% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Somerset Medical Centre, Grand Union Village Health Centre | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 482 | 469 | 510 |
| Face to face | 77% | 60% | 63% |
| Same day as booked | 40% | 48% | 45% |
| More than 28 days after booking | 3% | 2% | 5% |
| Did not attend | 7% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (10.8% against 7.9%). It has a lower share for dementia (0.1% against 0.8%), peripheral arterial disease (0.1% against 0.6%) and cancer (1.4% against 3.8%). The practice's patients live in areas with an average deprivation score of 31.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.1 years for women and 77.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 11.3% | 15.2% |
| Diabetes | 17+ yrs | 10.8% | 7.9% |
| Depression | 18+ yrs | 6.4% | 14.3% |
| Asthma | 6+ yrs | 3.8% | 6.6% |
| Coronary heart disease | All ages | 2.3% | 3.0% |
| Chronic kidney disease | 18+ yrs | 2.1% | 4.6% |
| Cancer | All ages | 1.4% | 3.8% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Atrial fibrillation | All ages | 0.9% | 2.2% |
| Stroke and TIA | All ages | 0.8% | 1.9% |
| COPD | All ages | 0.7% | 1.9% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Heart failure | All ages | 0.6% | 1.1% |
| Learning disability | All ages | 0.6% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Palliative care | All ages | 0.4% | 0.6% |
| Dementia | All ages | 0.1% | 0.8% |
| Peripheral arterial disease | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 46.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 55.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 64.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 62.5% | 74.9% |
Somerset Medical Centre, Grand Union Village Health Centre, Taywood Road, Northolt, UB5 6WL. Phone: 020 3405 8000.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Goodcare Practice | 0.0 km | 65% |
| Broadmead Surgery | 0.0 km | 70% |
| Eastmead Avenue Surgery | 0.9 km | 77% |
| The Willow Tree Surgery | 1.0 km | 58% |
| Somerset Family Health Practice | 1.1 km | 66% |
- Broadmead Surgery (70% overall experience good)
- Goodcare Practice (65% overall experience good)
- Jubilee Gardens Medical Centre (76% overall experience good)
- West End Surgery (91% overall experience good)
- Yeading Medical Centre (81% overall experience good)
How do patients rate Somerset Medical Centre, Grand Union Village Health Centre?
In the 2026 GP Patient Survey, 77% of patients described their overall experience of Somerset Medical Centre, Grand Union Village Health Centre as good, against 77% across England. 61% found it easy to get through by phone.
How many patients are registered at Somerset Medical Centre, Grand Union Village Health Centre?
2,936 patients were registered in September 2026, down 1.6% on a year earlier.
What is Somerset Medical Centre, Grand Union Village Health Centre's CQC rating?
Good overall, published in September 2022.
How many GPs does Somerset Medical Centre, Grand Union Village Health Centre have?
1.7 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 1,762 patients per GP against 2,171 across England.
Are appointments at Somerset Medical Centre, Grand Union Village Health Centre face to face?
77% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Somerset Medical Centre, Grand Union Village Health Centre's phone number?
020 3405 8000.