Eastmead Avenue Surgery, Greenford: patient reviews and CQC rating
Eastmead Avenue Surgery is a GP practice in Greenford with 5,881 registered patients (September 2026). In the 2026 GP Patient Survey, 77% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in August 2021. It has 3.4 full-time-equivalent qualified GPs, or 1,737 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Eastmead Avenue Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 65%, against 54% across England. Its weakest is the share who said the wait for their last appointment was about right: 63%, against 69% across England. With 119 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 3rd of the 7 practices in Greenford with 50 or more responses. 55% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (73%). 119 patients answered the survey (response rate 22%).
| Survey question | Eastmead Avenue Surgery | West and North London | England |
|---|---|---|---|
| Overall experience good | 77% | 75% | 77% |
| Easy to contact by phone | 55% | 62% | 57% |
| Easy to contact via the website | 61% | 57% | 58% |
| Easy to contact via the NHS App | 65% | 54% | 54% |
| Reception team helpful | 87% | 83% | 85% |
| Last contact good | 77% | 73% | 73% |
| Wait for appointment about right | 63% | 68% | 69% |
| Listened to well | 92% | 86% | 87% |
| Treated with care and concern | 90% | 84% | 86% |
| Confidence and trust in the clinician | 94% | 92% | 93% |
| Needs met | 96% | 89% | 90% |
CQC's overall rating for Eastmead Avenue Surgery is Good, published in August 2021. All 5 key questions are rated Good. It held the same rating in the report before (December 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,881 patients were registered at Eastmead Avenue Surgery in September 2026, down 3.6% on a year earlier (England: down 1.1%).
15% of its patients are aged 65 or over, against 19% across England. With 3.4 full-time-equivalent qualified GPs, there are 1,737 patients per GP, fewer than the England figure of 2,171 and West and North London's 2,497. The practice also has 0.9 nurses and 0.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.1 | 7.3 |
| August 2024 | 2.7 | 3.8 |
| August 2025 | 3.4 | 4.5 |
| August 2026 | 3.4 | 4.5 |
From June 2026 to August 2026 the practice recorded 3,091 appointments a month, or 526 per 1,000 registered patients (England: 510). 82% were face to face (England: 63%). 50% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
64% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Eastmead Avenue Surgery | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 526 | 469 | 510 |
| Face to face | 82% | 60% | 63% |
| Same day as booked | 50% | 48% | 45% |
| More than 28 days after booking | 3% | 2% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.7% against 1.2%) and diabetes (10.0% against 7.9%). It has a lower share for epilepsy (0.4% against 0.8%), dementia (0.4% against 0.8%) and depression (9.0% against 14.3%). The practice's patients live in areas with an average deprivation score of 27.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.7 years for women and 78.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.7% | 15.2% |
| Diabetes | 17+ yrs | 10.0% | 7.9% |
| Depression | 18+ yrs | 9.0% | 14.3% |
| Asthma | 6+ yrs | 6.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.7% | 4.6% |
| Coronary heart disease | All ages | 3.5% | 3.0% |
| Cancer | All ages | 3.0% | 3.8% |
| Osteoporosis | 50+ yrs | 2.7% | 1.2% |
| Atrial fibrillation | All ages | 1.6% | 2.2% |
| Stroke and TIA | All ages | 1.5% | 1.9% |
| COPD | All ages | 1.2% | 1.9% |
| Heart failure | All ages | 1.2% | 1.1% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Dementia | All ages | 0.4% | 0.8% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Palliative care | All ages | 0.3% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 64.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 68.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 64.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.0% | 74.9% |
Eastmead Avenue Surgery, The Surgery, 20 Eastmead Avenue, Greenford, UB6 9RB. Phone: 020 8578 1244. Website: www.eastmeadsurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Mansell Road Practice | 0.7 km | 84% |
| Oldfield Family Practice | 0.8 km | 85% |
| Somerset Medical Centre, Grand Union Village Health Centre | 0.9 km | 77% |
| Goodcare Practice | 0.9 km | 65% |
| Broadmead Surgery | 0.9 km | 70% |
- Dr S Bassi & Associates Ltd (78% overall experience good)
- Elmbank Surgery (83% overall experience good)
- Greenford Avenue Family Health Practice (86% overall experience good)
- Oldfield Family Practice (85% overall experience good)
- The Mansell Road Practice (84% overall experience good)
- Westseven GP (84% overall experience good)
How do patients rate Eastmead Avenue Surgery?
In the 2026 GP Patient Survey, 77% of patients described their overall experience of Eastmead Avenue Surgery as good, against 77% across England. 55% found it easy to get through by phone.
How many patients are registered at Eastmead Avenue Surgery?
5,881 patients were registered in September 2026, down 3.6% on a year earlier.
What is Eastmead Avenue Surgery's CQC rating?
Good overall, published in August 2021.
How many GPs does Eastmead Avenue Surgery have?
3.4 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 1,737 patients per GP against 2,171 across England.
Are appointments at Eastmead Avenue Surgery face to face?
82% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Eastmead Avenue Surgery's phone number?
020 8578 1244.