The Surgery, Greenford: patient reviews and CQC rating
The Surgery is a GP practice in Greenford with 4,492 registered patients (September 2026). In the 2026 GP Patient Survey, 56% of its patients described their overall experience as good, below the England figure of 77% (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in May 2016. It has 1.0 full-time-equivalent qualified GPs, or 4,492 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Surgery
Its result closest to England is the share who found it easy to get through to the practice by phone: 55%, against 57% across England. Its weakest is the share who said the wait for their last appointment was about right: 46%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 9 below by more than the survey's margin of error, and 2 within it.
On overall experience it is 7th of the 7 practices in Greenford with 50 or more responses. 55% found it easy to get through by phone (England: 57%). The overall experience result is 8 points lower than in 2025 (64%). 94 patients answered the survey (response rate 17%).
| Survey question | The Surgery | West and North London | England |
|---|---|---|---|
| Overall experience good | 56% | 75% | 77% |
| Easy to contact by phone | 55% | 62% | 57% |
| Easy to contact via the website | 56% | 57% | 58% |
| Easy to contact via the NHS App | 32% | 54% | 54% |
| Reception team helpful | 67% | 83% | 85% |
| Last contact good | 51% | 73% | 73% |
| Wait for appointment about right | 46% | 68% | 69% |
| Listened to well | 68% | 86% | 87% |
| Treated with care and concern | 66% | 84% | 86% |
| Confidence and trust in the clinician | 73% | 92% | 93% |
| Needs met | 68% | 89% | 90% |
In the Friends and Family Test for July 2026, 82% of 33 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Surgery is Good, published in May 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,492 patients were registered at The Surgery in September 2026, down 6.5% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 1.0 full-time-equivalent qualified GPs, there are 4,492 patients per GP, more than the England figure of 2,171 and West and North London's 2,497. The practice also has 0.2 nurses and 3.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 0.6 | 0.6 |
| August 2024 | 0.9 | 0.9 |
| August 2025 | 1.2 | 1.2 |
| August 2026 | 1.0 | 1.0 |
From June 2026 to August 2026 the practice recorded 2,349 appointments a month, or 523 per 1,000 registered patients (England: 510). 53% were face to face (England: 63%). 33% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
31% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | The Surgery | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 523 | 469 | 510 |
| Face to face | 53% | 60% | 63% |
| Same day as booked | 33% | 48% | 45% |
| More than 28 days after booking | 0% | 2% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (10.7% against 7.9%). It has a lower share for COPD (0.8% against 1.9%), dementia (0.4% against 0.8%) and depression (7.8% against 14.3%). The practice's patients live in areas with an average deprivation score of 18.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.6 years for women and 82.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.8% | 15.2% |
| Diabetes | 17+ yrs | 10.7% | 7.9% |
| Depression | 18+ yrs | 7.8% | 14.3% |
| Asthma | 6+ yrs | 3.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.7% | 4.6% |
| Coronary heart disease | All ages | 2.5% | 3.0% |
| Cancer | All ages | 2.3% | 3.8% |
| Stroke and TIA | All ages | 1.7% | 1.9% |
| Atrial fibrillation | All ages | 1.4% | 2.2% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Heart failure | All ages | 1.0% | 1.1% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| COPD | All ages | 0.8% | 1.9% |
| Learning disability | All ages | 0.6% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Palliative care | All ages | 0.5% | 0.6% |
| Dementia | All ages | 0.4% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 69.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 65.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 58.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.2% | 74.9% |
The Surgery, 35 Allendale Road, Greenford, UB6 0RA. Phone: 020 8902 8146. Website: www.allendalesurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Sudbury Primary Care Centre | 0.8 km | 71% |
| Premier Medical Centre | 0.9 km | 75% |
| The Sunflower Medical Centre | 0.9 km | 81% |
| Pearl Medical Practice | 0.9 km | 85% |
| Dr Satnam Sodhi | 0.9 km | 88% |
- Dr Govindasamy Balachandran (66% overall experience good)
- Dr Surakshan Claude Seimon (79% overall experience good)
- Elmtrees Surgery (69% overall experience good)
- Greenford Road Medical Centre (76% overall experience good)
- Hillview Surgery (66% overall experience good)
- Islip Manor Medical Centre (69% overall experience good)
- Meadow View Surgery (88% overall experience good)
- Perivale Medical Clinic (84% overall experience good)
- The Barnabas Medical Centre (59% overall experience good)
- The Grove Medical Practice (89% overall experience good)
How do patients rate The Surgery?
In the 2026 GP Patient Survey, 56% of patients described their overall experience of The Surgery as good, below the England figure of 77%. 55% found it easy to get through by phone.
How many patients are registered at The Surgery?
4,492 patients were registered in September 2026, down 6.5% on a year earlier.
What is The Surgery's CQC rating?
Good overall, published in May 2016.
How many GPs does The Surgery have?
1.0 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 4,492 patients per GP against 2,171 across England.
Are appointments at The Surgery face to face?
53% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Surgery's phone number?
020 8902 8146.