The Barnabas Medical Centre, Northolt: patient reviews and CQC rating
The Barnabas Medical Centre is a GP practice in Northolt with 7,922 registered patients (September 2026). In the 2026 GP Patient Survey, 59% of its patients described their overall experience as good, below the England figure of 77% (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in June 2019. It has 4.6 full-time-equivalent qualified GPs, or 1,727 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Barnabas Medical Centre
Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 87%, below the England figure of 93%. Its weakest is the share who found it easy to get through to the practice by phone: 29%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 10 below by more than the survey's margin of error, and 1 within it.
On overall experience it is 11th of the 11 practices in Northolt with 50 or more responses. 29% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (60%). 116 patients answered the survey (response rate 25%).
| Survey question | The Barnabas Medical Centre | West and North London | England |
|---|---|---|---|
| Overall experience good | 59% | 75% | 77% |
| Easy to contact by phone | 29% | 62% | 57% |
| Easy to contact via the website | 47% | 57% | 58% |
| Easy to contact via the NHS App | 37% | 54% | 54% |
| Reception team helpful | 71% | 83% | 85% |
| Last contact good | 51% | 73% | 73% |
| Wait for appointment about right | 43% | 68% | 69% |
| Listened to well | 80% | 86% | 87% |
| Treated with care and concern | 75% | 84% | 86% |
| Confidence and trust in the clinician | 87% | 92% | 93% |
| Needs met | 80% | 89% | 90% |
In the Friends and Family Test for July 2026, 90% of 30 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Barnabas Medical Centre is Good, published in June 2019. All 5 key questions are rated Good. It held the same rating in the report before (March 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,922 patients were registered at The Barnabas Medical Centre in September 2026, down 7.5% on a year earlier (England: down 1.1%).
15% of its patients are aged 65 or over, against 19% across England. With 4.6 full-time-equivalent qualified GPs, there are 1,727 patients per GP, fewer than the England figure of 2,171 and West and North London's 2,497. The practice also has 2.2 nurses and 3.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.3 | 5.3 |
| August 2024 | 4.3 | 4.3 |
| August 2025 | 4.6 | 4.6 |
| August 2026 | 4.6 | 4.6 |
From June 2026 to August 2026 the practice recorded 4,373 appointments a month, or 552 per 1,000 registered patients (England: 510). 65% were face to face (England: 63%). 45% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
48% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | The Barnabas Medical Centre | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 552 | 469 | 510 |
| Face to face | 65% | 60% | 63% |
| Same day as booked | 45% | 48% | 45% |
| More than 28 days after booking | 4% | 2% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.1% against 1.2%), dementia (0.2% against 0.8%) and depression (4.8% against 14.3%). The practice's patients live in areas with an average deprivation score of 23.7 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.8 years for women and 80.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 13.6% | 15.2% |
| Diabetes | 17+ yrs | 8.9% | 7.9% |
| Asthma | 6+ yrs | 4.8% | 6.6% |
| Depression | 18+ yrs | 4.8% | 14.3% |
| Chronic kidney disease | 18+ yrs | 3.2% | 4.6% |
| Cancer | All ages | 2.6% | 3.8% |
| Coronary heart disease | All ages | 2.1% | 3.0% |
| Stroke and TIA | All ages | 1.3% | 1.9% |
| Atrial fibrillation | All ages | 1.2% | 2.2% |
| COPD | All ages | 1.0% | 1.9% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Heart failure | All ages | 0.7% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Palliative care | All ages | 0.4% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Dementia | All ages | 0.2% | 0.8% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 69.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 67.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 63.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.1% | 74.9% |
The Barnabas Medical Centre, Girton Road, Northolt, UB5 4SR. Phone: 020 8864 4437. Website: www.barnabasmedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Meadow View Surgery | 0.5 km | 88% |
| The Grove Medical Practice | 0.8 km | 89% |
| Elmtrees Surgery | 1.2 km | 69% |
| Islip Manor Medical Centre | 1.4 km | 69% |
| Dr Surakshan Claude Seimon | 1.4 km | 79% |
- Dr Govindasamy Balachandran (66% overall experience good)
- Dr Surakshan Claude Seimon (79% overall experience good)
- Elmtrees Surgery (69% overall experience good)
- Greenford Road Medical Centre (76% overall experience good)
- Hillview Surgery (66% overall experience good)
- Islip Manor Medical Centre (69% overall experience good)
- Meadow View Surgery (88% overall experience good)
- Perivale Medical Clinic (84% overall experience good)
- The Grove Medical Practice (89% overall experience good)
- The Surgery (56% overall experience good)
How do patients rate The Barnabas Medical Centre?
In the 2026 GP Patient Survey, 59% of patients described their overall experience of The Barnabas Medical Centre as good, below the England figure of 77%. 29% found it easy to get through by phone.
How many patients are registered at The Barnabas Medical Centre?
7,922 patients were registered in September 2026, down 7.5% on a year earlier.
What is The Barnabas Medical Centre's CQC rating?
Good overall, published in June 2019.
How many GPs does The Barnabas Medical Centre have?
4.6 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 1,727 patients per GP against 2,171 across England.
Are appointments at The Barnabas Medical Centre face to face?
65% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Barnabas Medical Centre's phone number?
020 8864 4437.