West End Surgery, Northolt: patient reviews and CQC rating
West End Surgery is a GP practice in Northolt with 7,565 registered patients (September 2026). In the 2026 GP Patient Survey, 91% of its patients described their overall experience as good, above the England figure of 77% (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in October 2016. It has 2.4 full-time-equivalent qualified GPs, or 3,213 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about West End Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 78%, above the England figure of 57%. Its weakest is the share who had confidence and trust in the healthcare professional they saw: 92%, against 93% across England. Of the 11 results in the table, 5 are above England and 0 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 1st of the 11 practices in Northolt with 50 or more responses. 78% found it easy to get through by phone (England: 57%). The overall experience result is 9 points higher than in 2025 (82%). 80 patients answered the survey (response rate 15%).
| Survey question | West End Surgery | West and North London | England |
|---|---|---|---|
| Overall experience good | 91% | 75% | 77% |
| Easy to contact by phone | 78% | 62% | 57% |
| Easy to contact via the website | 76% | 57% | 58% |
| Easy to contact via the NHS App | 74% | 54% | 54% |
| Reception team helpful | 93% | 83% | 85% |
| Last contact good | 85% | 73% | 73% |
| Wait for appointment about right | 70% | 68% | 69% |
| Listened to well | 89% | 86% | 87% |
| Treated with care and concern | 91% | 84% | 86% |
| Confidence and trust in the clinician | 92% | 92% | 93% |
| Needs met | 97% | 89% | 90% |
In the Friends and Family Test for July 2026, 92% of 235 responses rated the practice good or very good (England: 92%).
CQC's overall rating for West End Surgery is Good, published in October 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,565 patients were registered at West End Surgery in September 2026, up 6.0% on a year earlier (England: down 1.1%).
11% of its patients are aged 65 or over, against 19% across England. With 2.4 full-time-equivalent qualified GPs, there are 3,213 patients per GP, more than the England figure of 2,171 and West and North London's 2,497. The practice also has 3.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.4 | 2.4 |
| August 2024 | 2.0 | 2.0 |
| August 2025 | 2.4 | 2.4 |
| August 2026 | 2.4 | 3.2 |
From June 2026 to August 2026 the practice recorded 3,733 appointments a month, or 493 per 1,000 registered patients (England: 510). 100% were face to face (England: 63%). 54% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
37% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | West End Surgery | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 493 | 469 | 510 |
| Face to face | 100% | 60% | 63% |
| Same day as booked | 54% | 48% | 45% |
| More than 28 days after booking | 2% | 2% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.4% against 1.0%). It has a lower share for dementia (0.3% against 0.8%), heart failure (0.4% against 1.1%) and cancer (2.0% against 3.8%). The practice's patients live in areas with an average deprivation score of 32.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.5 years for women and 79.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 13.6% | 15.2% |
| Depression | 18+ yrs | 10.2% | 14.3% |
| Diabetes | 17+ yrs | 9.1% | 7.9% |
| Asthma | 6+ yrs | 5.7% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.0% | 4.6% |
| Coronary heart disease | All ages | 2.4% | 3.0% |
| Cancer | All ages | 2.0% | 3.8% |
| COPD | All ages | 1.5% | 1.9% |
| Serious mental illness | All ages | 1.4% | 1.0% |
| Atrial fibrillation | All ages | 1.4% | 2.2% |
| Osteoporosis | 50+ yrs | 1.2% | 1.2% |
| Stroke and TIA | All ages | 1.1% | 1.9% |
| Learning disability | All ages | 0.6% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Heart failure | All ages | 0.4% | 1.1% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 64.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 61.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 68.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.0% | 74.9% |
West End Surgery, Edward Road, Northolt, UB5 6QN. Phone: 020 8845 6363.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Yeading Medical Centre | 0.1 km | 81% |
| Dr K Anantha-Reddy's Practice | 0.7 km | 81% |
| The Cedar Brook Practice | 1.1 km | 69% |
| The Willow Tree Surgery | 1.3 km | 58% |
| The Pine Medical Centre | 1.5 km | 85% |
- Broadmead Surgery (70% overall experience good)
- Goodcare Practice (65% overall experience good)
- Jubilee Gardens Medical Centre (76% overall experience good)
- Somerset Medical Centre, Grand Union Village Health Centre (77% overall experience good)
- Yeading Medical Centre (81% overall experience good)
How do patients rate West End Surgery?
In the 2026 GP Patient Survey, 91% of patients described their overall experience of West End Surgery as good, above the England figure of 77%. 78% found it easy to get through by phone.
How many patients are registered at West End Surgery?
7,565 patients were registered in September 2026, up 6.0% on a year earlier.
What is West End Surgery's CQC rating?
Good overall, published in October 2016.
How many GPs does West End Surgery have?
2.4 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 3,213 patients per GP against 2,171 across England.
Are appointments at West End Surgery face to face?
100% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is West End Surgery's phone number?
020 8845 6363.