The Cedar Brook Practice, Hayes: patient reviews and CQC rating
The Cedar Brook Practice is a GP practice in Hayes with 10,267 registered patients (September 2026). In the 2026 GP Patient Survey, 69% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in October 2016. It has 4.2 full-time-equivalent qualified GPs, or 2,468 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Cedar Brook Practice
Its best result against England is the share who found it easy to contact the practice through its website: 64%, against 58% across England. Its weakest is the share who found it easy to get through to the practice by phone: 47%, against 57% across England. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 12th of the 13 practices in Hayes with 50 or more responses. 47% found it easy to get through by phone (England: 57%). The overall experience result is 13 points higher than in 2025 (56%). 93 patients answered the survey (response rate 18%).
| Survey question | The Cedar Brook Practice | West and North London | England |
|---|---|---|---|
| Overall experience good | 69% | 75% | 77% |
| Easy to contact by phone | 47% | 62% | 57% |
| Easy to contact via the website | 64% | 57% | 58% |
| Easy to contact via the NHS App | 53% | 54% | 54% |
| Reception team helpful | 88% | 83% | 85% |
| Last contact good | 72% | 73% | 73% |
| Wait for appointment about right | 69% | 68% | 69% |
| Listened to well | 78% | 86% | 87% |
| Treated with care and concern | 77% | 84% | 86% |
| Confidence and trust in the clinician | 95% | 92% | 93% |
| Needs met | 89% | 89% | 90% |
In the Friends and Family Test for July 2026, 86% of 181 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Cedar Brook Practice is Good, published in October 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,267 patients were registered at The Cedar Brook Practice in September 2026, down 3.4% on a year earlier (England: down 1.1%).
13% of its patients are aged 65 or over, against 19% across England. With 4.2 full-time-equivalent qualified GPs, there are 2,468 patients per GP, more than the England figure of 2,171 and West and North London's 2,497. The practice also has 2.1 nurses and 1.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.2 | 8.2 |
| August 2024 | 4.2 | 6.3 |
| August 2025 | 4.2 | 7.4 |
| August 2026 | 4.2 | 6.1 |
From June 2026 to August 2026 the practice recorded 4,755 appointments a month, or 463 per 1,000 registered patients (England: 510). 57% were face to face (England: 63%). 40% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
54% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | The Cedar Brook Practice | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 463 | 469 | 510 |
| Face to face | 57% | 60% | 63% |
| Same day as booked | 40% | 48% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 7% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (10.0% against 7.9%). It has a lower share for heart failure (0.6% against 1.1%), stroke or TIA (1.3% against 1.9%) and chronic kidney disease (3.1% against 4.6%). The practice's patients live in areas with an average deprivation score of 25.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.1 years for women and 78.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.1% | 15.2% |
| Depression | 18+ yrs | 13.2% | 14.3% |
| Diabetes | 17+ yrs | 10.0% | 7.9% |
| Asthma | 6+ yrs | 6.1% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.1% | 4.6% |
| Cancer | All ages | 2.7% | 3.8% |
| Coronary heart disease | All ages | 2.3% | 3.0% |
| COPD | All ages | 1.6% | 1.9% |
| Atrial fibrillation | All ages | 1.6% | 2.2% |
| Stroke and TIA | All ages | 1.3% | 1.9% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Osteoporosis | 50+ yrs | 1.1% | 1.2% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Dementia | All ages | 0.8% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| Heart failure | All ages | 0.6% | 1.1% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 65.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 64.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.5% | 74.9% |
The Cedar Brook Practice, 11 Kingshill Close, Hayes, UB4 8DD. Phone: 020 8845 7100. Website: www.thecedarbrookpractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Pine Medical Centre | 0.7 km | 85% |
| West End Surgery | 1.1 km | 91% |
| Dr K Anantha-Reddy's Practice | 1.2 km | 81% |
| Yeading Medical Centre | 1.2 km | 81% |
| The Warren Practice | 1.6 km | 80% |
- C.B. Patel & Partners (70% overall experience good)
- Glendale Medical Centre (85% overall experience good)
- Hesa Medical Centre (81% overall experience good)
- Kincora Doctors Surgery (74% overall experience good)
- North Hyde (77% overall experience good)
- The Warren Practice (80% overall experience good)
- Townfield Doctors Surgery (70% overall experience good)
How do patients rate The Cedar Brook Practice?
In the 2026 GP Patient Survey, 69% of patients described their overall experience of The Cedar Brook Practice as good, against 77% across England. 47% found it easy to get through by phone.
How many patients are registered at The Cedar Brook Practice?
10,267 patients were registered in September 2026, down 3.4% on a year earlier.
What is The Cedar Brook Practice's CQC rating?
Good overall, published in October 2016.
How many GPs does The Cedar Brook Practice have?
4.2 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 2,468 patients per GP against 2,171 across England.
Are appointments at The Cedar Brook Practice face to face?
57% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Cedar Brook Practice's phone number?
020 8845 7100.