C.B. Patel & Partners, Hayes: patient reviews and CQC rating
C.B. Patel & Partners is a GP practice in Hayes with 22,454 registered patients (September 2026). In the 2026 GP Patient Survey, 70% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in July 2023. It has 3.0 full-time-equivalent qualified GPs, or 7,452 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about C.B. Patel & Partners
Its best result against England is the share who found it easy to contact the practice using the NHS App: 61%, against 54% across England. Its weakest is the share who described their last contact with the practice as good: 59%, below the England figure of 73%. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 10th of the 13 practices in Hayes with 50 or more responses. 52% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (71%). 78 patients answered the survey (response rate 8%).
| Survey question | C.B. Patel & Partners | West and North London | England |
|---|---|---|---|
| Overall experience good | 70% | 75% | 77% |
| Easy to contact by phone | 52% | 62% | 57% |
| Easy to contact via the website | 49% | 57% | 58% |
| Easy to contact via the NHS App | 61% | 54% | 54% |
| Reception team helpful | 78% | 83% | 85% |
| Last contact good | 59% | 73% | 73% |
| Wait for appointment about right | 61% | 68% | 69% |
| Listened to well | 79% | 86% | 87% |
| Treated with care and concern | 82% | 84% | 86% |
| Confidence and trust in the clinician | 95% | 92% | 93% |
| Needs met | 89% | 89% | 90% |
In the Friends and Family Test for July 2026, 92% of 272 responses rated the practice good or very good (England: 92%).
CQC's overall rating for C.B. Patel & Partners is Good, published in July 2023. All 5 key questions are rated Good. It held the same rating in the report before (June 2022).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
22,454 patients were registered at C.B. Patel & Partners in September 2026, up 6.5% on a year earlier (England: down 1.1%).
7% of its patients are aged 65 or over, against 19% across England. With 3.0 full-time-equivalent qualified GPs, there are 7,452 patients per GP, more than the England figure of 2,171 and West and North London's 2,497. The practice also has 2.6 nurses and 4.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.5 | 4.5 |
| August 2024 | 4.5 | 4.5 |
| August 2025 | 4.5 | 6.2 |
| August 2026 | 3.0 | 4.1 |
From June 2026 to August 2026 the practice recorded 7,433 appointments a month, or 331 per 1,000 registered patients (England: 510). 68% were face to face (England: 63%). 33% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
39% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | C.B. Patel & Partners | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 331 | 469 | 510 |
| Face to face | 68% | 60% | 63% |
| Same day as booked | 33% | 48% | 45% |
| More than 28 days after booking | 2% | 2% | 5% |
| Did not attend | 8% | 5% | 4% |
Compared with England, the practice has a lower share of patients for palliative or supportive care needs (0.1% against 0.6%), COPD (0.5% against 1.9%) and atrial fibrillation (0.6% against 2.2%). The practice's patients live in areas with an average deprivation score of 27.7 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.5 years for women and 77.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 9.3% | 15.2% |
| Diabetes | 17+ yrs | 7.9% | 7.9% |
| Depression | 18+ yrs | 5.4% | 14.3% |
| Asthma | 6+ yrs | 3.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 1.8% | 4.6% |
| Coronary heart disease | All ages | 1.5% | 3.0% |
| Cancer | All ages | 1.1% | 3.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Atrial fibrillation | All ages | 0.6% | 2.2% |
| Stroke and TIA | All ages | 0.6% | 1.9% |
| COPD | All ages | 0.5% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Heart failure | All ages | 0.3% | 1.1% |
| Learning disability | All ages | 0.3% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 54.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 54.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 57.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 69.6% | 74.9% |
C.B. Patel & Partners, Hayes Medical Centre, 157 Old Station Road, Hayes, UB3 4NA. Phone: 020 8573 2037. Website: www.hayesmedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Hesa Medical Centre | 0.6 km | 81% |
| North Hyde | 0.7 km | 77% |
| Shakespeare Health Centre | 1.0 km | 69% |
| Heathrow Medical Centre | 1.2 km | 76% |
| Kincora Doctors Surgery | 1.4 km | 74% |
- Glendale Medical Centre (85% overall experience good)
- Hesa Medical Centre (81% overall experience good)
- Kincora Doctors Surgery (74% overall experience good)
- North Hyde (77% overall experience good)
- The Cedar Brook Practice (69% overall experience good)
- The Warren Practice (80% overall experience good)
- Townfield Doctors Surgery (70% overall experience good)
How do patients rate C.B. Patel & Partners?
In the 2026 GP Patient Survey, 70% of patients described their overall experience of C.B. Patel & Partners as good, against 77% across England. 52% found it easy to get through by phone.
How many patients are registered at C.B. Patel & Partners?
22,454 patients were registered in September 2026, up 6.5% on a year earlier.
What is C.B. Patel & Partners's CQC rating?
Good overall, published in July 2023.
How many GPs does C.B. Patel & Partners have?
3.0 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 7,452 patients per GP against 2,171 across England.
Are appointments at C.B. Patel & Partners face to face?
68% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is C.B. Patel & Partners's phone number?
020 8573 2037.