Hh Collaborative PCN: primary care network practices and patient survey
Hh Collaborative PCN is a primary care network of 8 GP practices with 90,577 registered patients (September 2026). In the 2026 GP Patient Survey, 76% of its patients described their overall experience as good, against 77% across England. Its practices have 2,971 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 8 practices in Hh Collaborative PCN with survey results, the share of patients describing their overall experience as good ranges from 69% at The Cedar Brook Practice to 85% at Glendale Medical Centre, with a median of 76% (England: 77%). 1 is above England and 0 below by more than the survey's margin of error. Glendale Medical Centre has the highest share finding it easy to get through by phone (77%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Glendale Medical Centre | 7,015 | 85% | 77% | Good | 2,592 |
| Hesa Medical Centre | 23,285 | 81% | 70% | Good | 2,830 |
| The Warren Practice | 6,783 | 80% | 55% | Good | 2,383 |
| North Hyde | 10,191 | 77% | 65% | Good | 2,746 |
| Kincora Doctors Surgery | 2,828 | 74% | 66% | Requires improvement | 1,463 |
| Townfield Doctors Surgery | 7,754 | 70% | 33% | Good | 1,992 |
| C.B. Patel & Partners | 22,454 | 70% | 52% | Good | 7,452 |
| The Cedar Brook Practice | 10,267 | 69% | 47% | Good | 2,468 |
Results for the network as a whole, from 720 responses, against West and North London and England.
| Survey question | Hh Collaborative PCN | West and North London | England |
|---|---|---|---|
| Overall experience good | 76% | 75% | 77% |
| Easy to contact by phone | 59% | 62% | 57% |
| Easy to contact via the website | 55% | 57% | 58% |
| Easy to contact via the NHS App | 62% | 54% | 54% |
| Reception team helpful | 85% | 83% | 85% |
| Last contact good | 71% | 73% | 73% |
| Wait for appointment about right | 67% | 68% | 69% |
| Listened to well | 84% | 86% | 87% |
| Treated with care and concern | 83% | 84% | 86% |
| Confidence and trust in the clinician | 92% | 92% | 93% |
| Needs met | 87% | 89% | 90% |
There are 2,971 registered patients per full-time-equivalent qualified GP in Hh Collaborative PCN, more than England's 2,171 and West and North London's 2,497. Practices recorded 431 appointments a month per 1,000 patients (England: 510), 73% of them face to face. 40% of appointments took place on the day they were booked (England: 45%).
9% of registered patients are aged 65 or over (England: 19%). Lists shrank by 0.1% over the year (England: shrank 1.1%).
| Measure | Hh Collaborative PCN | West and North London | England |
|---|---|---|---|
| Patients per qualified GP | 2,971 | 2,497 | 2,171 |
| Appointments per 1,000 patients a month | 431 | 469 | 510 |
| Face-to-face appointments | 73% | 60% | 63% |
| Same day as booked | 40% | 48% | 45% |
| Did not attend | 9% | 5% | 4% |
| Patients aged 65 or over | 9% | 12% | 19% |
Relative to England, the register furthest above England's rate at practices in Hh Collaborative PCN is diabetes (9.5% against 7.9%), and the furthest below is atrial fibrillation (0.9% against 2.2%).
| Condition register | Age group | Hh Collaborative PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 11.6% | 15.2% | 10,444 |
| Diabetes | 17+ yrs | 9.5% | 7.9% | 6,836 |
| Depression | 18+ yrs | 8.0% | 14.3% | 5,607 |
| Asthma | 6+ yrs | 4.4% | 6.6% | 3,719 |
| Chronic kidney disease | 18+ yrs | 2.3% | 4.6% | 1,637 |
| Coronary heart disease | All ages | 2.0% | 3.0% | 1,792 |
| Cancer | All ages | 1.7% | 3.8% | 1,492 |
| Stroke and TIA | All ages | 1.0% | 1.9% | 866 |
| Atrial fibrillation | All ages | 0.9% | 2.2% | 824 |
| COPD | All ages | 0.9% | 1.9% | 821 |
| Osteoporosis | 50+ yrs | 0.9% | 1.2% | 178 |
| Serious mental illness | All ages | 0.8% | 1.0% | 756 |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% | 473 |
| Epilepsy | 18+ yrs | 0.6% | 0.8% | 407 |
| Learning disability | All ages | 0.5% | 0.6% | 469 |
| Heart failure | All ages | 0.5% | 1.1% | 441 |
| Dementia | All ages | 0.4% | 0.8% | 368 |
| Peripheral arterial disease | All ages | 0.3% | 0.6% | 256 |
| Palliative care | All ages | 0.3% | 0.6% | 248 |
- Celadine Health & Metrocare PCN (11 practices)
- Colne Union PCN (5 practices)
- Long Lane First Care Group PCN (7 practices)
- North Connect PCN (7 practices)
- Synergy PCN (4 practices)
Which practices are in Hh Collaborative PCN?
C.B. Patel & Partners, Glendale Medical Centre, Hesa Medical Centre, Kincora Doctors Surgery, North Hyde, The Cedar Brook Practice, The Warren Practice and Townfield Doctors Surgery.
How do patients rate Hh Collaborative PCN?
76% described their overall experience as good in the 2026 GP Patient Survey, against 77% across England.
How many patients does Hh Collaborative PCN cover?
90,577 registered patients across 8 practices in September 2026.
How many patients per GP does Hh Collaborative PCN have?
2,971 per full-time-equivalent qualified GP, against 2,171 across England.