Long Lane First Care Group PCN: primary care network practices and patient survey
Long Lane First Care Group PCN is a primary care network of 7 GP practices with 39,981 registered patients (September 2026). In the 2026 GP Patient Survey, 74% of its patients described their overall experience as good, against 77% across England. Its practices have 2,424 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 7 practices in Long Lane First Care Group PCN with survey results, the share of patients describing their overall experience as good ranges from 58% at The Willow Tree Surgery to 85% at The Pine Medical Centre, with a median of 76% (England: 77%). 0 are above England and 2 below by more than the survey's margin of error. The Pine Medical Centre has the highest share finding it easy to get through by phone (85%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| The Pine Medical Centre | 5,896 | 85% | 85% | Good | 2,010 |
| Dr K Anantha-Reddy's Practice | 4,889 | 81% | 73% | Requires improvement | 2,292 |
| Heathrow Medical Centre | 6,190 | 76% | 61% | Good | 2,149 |
| Parkview Surgery | 8,084 | 76% | 54% | Good | 3,912 |
| Shakespeare Health Centre | 6,082 | 69% | 58% | Good | 1,584 |
| Dr Ajay Birly | 5,653 | 67% | 52% | Good | 5,300 |
| The Willow Tree Surgery | 3,187 | 58% | 44% | Good | 2,026 |
Results for the network as a whole, from 631 responses, against West and North London and England.
| Survey question | Long Lane First Care Group PCN | West and North London | England |
|---|---|---|---|
| Overall experience good | 74% | 75% | 77% |
| Easy to contact by phone | 62% | 62% | 57% |
| Easy to contact via the website | 62% | 57% | 58% |
| Easy to contact via the NHS App | 65% | 54% | 54% |
| Reception team helpful | 81% | 83% | 85% |
| Last contact good | 70% | 73% | 73% |
| Wait for appointment about right | 64% | 68% | 69% |
| Listened to well | 79% | 86% | 87% |
| Treated with care and concern | 79% | 84% | 86% |
| Confidence and trust in the clinician | 91% | 92% | 93% |
| Needs met | 85% | 89% | 90% |
There are 2,424 registered patients per full-time-equivalent qualified GP in Long Lane First Care Group PCN, more than England's 2,171 and West and North London's 2,497. Practices recorded 660 appointments a month per 1,000 patients (England: 510), 42% of them face to face. 42% of appointments took place on the day they were booked (England: 45%).
12% of registered patients are aged 65 or over (England: 19%). Lists shrank by 3.7% over the year (England: shrank 1.1%).
| Measure | Long Lane First Care Group PCN | West and North London | England |
|---|---|---|---|
| Patients per qualified GP | 2,424 | 2,497 | 2,171 |
| Appointments per 1,000 patients a month | 660 | 469 | 510 |
| Face-to-face appointments | 42% | 60% | 63% |
| Same day as booked | 42% | 48% | 45% |
| Did not attend | 5% | 5% | 4% |
| Patients aged 65 or over | 12% | 12% | 19% |
Relative to England, the register furthest above England's rate at practices in Long Lane First Care Group PCN is diabetes (10.2% against 7.9%), and the furthest below is osteoporosis (0.5% against 1.2%).
| Condition register | Age group | Long Lane First Care Group PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 13.8% | 15.2% | 5,718 |
| Depression | 18+ yrs | 11.5% | 14.3% | 3,744 |
| Diabetes | 17+ yrs | 10.2% | 7.9% | 3,378 |
| Asthma | 6+ yrs | 5.7% | 6.6% | 2,224 |
| Chronic kidney disease | 18+ yrs | 2.9% | 4.6% | 939 |
| Coronary heart disease | All ages | 2.5% | 3.0% | 1,018 |
| Cancer | All ages | 2.3% | 3.8% | 935 |
| COPD | All ages | 1.2% | 1.9% | 512 |
| Stroke and TIA | All ages | 1.2% | 1.9% | 496 |
| Atrial fibrillation | All ages | 1.1% | 2.2% | 470 |
| Serious mental illness | All ages | 1.1% | 1.0% | 461 |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% | 248 |
| Epilepsy | 18+ yrs | 0.7% | 0.8% | 215 |
| Heart failure | All ages | 0.7% | 1.1% | 270 |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% | 58 |
| Learning disability | All ages | 0.5% | 0.6% | 194 |
| Dementia | All ages | 0.4% | 0.8% | 171 |
| Peripheral arterial disease | All ages | 0.4% | 0.6% | 156 |
| Palliative care | All ages | 0.3% | 0.6% | 124 |
- Celadine Health & Metrocare PCN (11 practices)
- Colne Union PCN (5 practices)
- Hh Collaborative PCN (8 practices)
- North Connect PCN (7 practices)
- Synergy PCN (4 practices)
Which practices are in Long Lane First Care Group PCN?
Dr Ajay Birly, Dr K Anantha-Reddy's Practice, Heathrow Medical Centre, Parkview Surgery, Shakespeare Health Centre, The Pine Medical Centre and The Willow Tree Surgery.
How do patients rate Long Lane First Care Group PCN?
74% described their overall experience as good in the 2026 GP Patient Survey, against 77% across England.
How many patients does Long Lane First Care Group PCN cover?
39,981 registered patients across 7 practices in September 2026.
How many patients per GP does Long Lane First Care Group PCN have?
2,424 per full-time-equivalent qualified GP, against 2,171 across England.