The Willow Tree Surgery, Hayes: patient reviews and CQC rating
The Willow Tree Surgery is a GP practice in Hayes with 3,187 registered patients (September 2026). In the 2026 GP Patient Survey, 58% of its patients described their overall experience as good, below the England figure of 77% (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in November 2019. It has 1.6 full-time-equivalent qualified GPs, or 2,026 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Willow Tree Surgery
Its result closest to England is the share who found it easy to contact the practice using the NHS App: 52%, against 54% across England. Its weakest is the share who found the reception and administrative team helpful: 61%, below the England figure of 85%. Of the 11 results in the table, 0 are above England and 10 below by more than the survey's margin of error, and 1 within it.
On overall experience it is 13th of the 13 practices in Hayes with 50 or more responses. 44% found it easy to get through by phone (England: 57%). The overall experience result is 3 points lower than in 2025 (61%). 97 patients answered the survey (response rate 16%).
| Survey question | The Willow Tree Surgery | West and North London | England |
|---|---|---|---|
| Overall experience good | 58% | 75% | 77% |
| Easy to contact by phone | 44% | 62% | 57% |
| Easy to contact via the website | 34% | 57% | 58% |
| Easy to contact via the NHS App | 52% | 54% | 54% |
| Reception team helpful | 61% | 83% | 85% |
| Last contact good | 50% | 73% | 73% |
| Wait for appointment about right | 54% | 68% | 69% |
| Listened to well | 72% | 86% | 87% |
| Treated with care and concern | 75% | 84% | 86% |
| Confidence and trust in the clinician | 80% | 92% | 93% |
| Needs met | 72% | 89% | 90% |
In the Friends and Family Test for July 2026, 67% of 130 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Willow Tree Surgery is Good, published in November 2019. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (January 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
3,187 patients were registered at The Willow Tree Surgery in September 2026, down 3.0% on a year earlier (England: down 1.1%).
13% of its patients are aged 65 or over, against 19% across England. With 1.6 full-time-equivalent qualified GPs, there are 2,026 patients per GP, close to the England figure of 2,171 and West and North London's 2,497. The practice also has 0.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.5 | 1.5 |
| August 2024 | 1.5 | 1.5 |
| August 2025 | 1.6 | 1.6 |
| August 2026 | 1.6 | 1.6 |
From June 2026 to August 2026 the practice recorded 1,181 appointments a month, or 371 per 1,000 registered patients (England: 510). 50% were face to face (England: 63%). 40% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
58% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | The Willow Tree Surgery | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 371 | 469 | 510 |
| Face to face | 50% | 60% | 63% |
| Same day as booked | 40% | 48% | 45% |
| More than 28 days after booking | 2% | 2% | 5% |
| Did not attend | 7% | 5% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.0% against 1.2%), dementia (0.1% against 0.8%) and palliative or supportive care needs (0.1% against 0.6%). The practice's patients live in areas with an average deprivation score of 28.2 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 85.1 years for women and 78.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 15.3% | 14.3% |
| High blood pressure | All ages | 13.8% | 15.2% |
| Diabetes | 17+ yrs | 9.2% | 7.9% |
| Asthma | 6+ yrs | 7.2% | 6.6% |
| Cancer | All ages | 3.0% | 3.8% |
| Chronic kidney disease | 18+ yrs | 2.9% | 4.6% |
| Coronary heart disease | All ages | 2.8% | 3.0% |
| COPD | All ages | 1.6% | 1.9% |
| Atrial fibrillation | All ages | 1.2% | 2.2% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Stroke and TIA | All ages | 1.0% | 1.9% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Heart failure | All ages | 0.7% | 1.1% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.1% | 0.6% |
| Dementia | All ages | 0.1% | 0.8% |
| Osteoporosis | 50+ yrs | 0.0% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 67.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 67.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 71.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.4% | 74.9% |
The Willow Tree Surgery, 2 Jollys Lane, Hayes, UB4 9BG. Phone: 020 8842 1024. Website: www.willowtreesurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Ashraf Botros | 0.9 km | 71% |
| Dr K Anantha-Reddy's Practice | 1.0 km | 81% |
| Somerset Medical Centre, Grand Union Village Health Centre | 1.0 km | 77% |
| Goodcare Practice | 1.0 km | 65% |
| Broadmead Surgery | 1.0 km | 70% |
- Dr Ajay Birly (67% overall experience good)
- Dr K Anantha-Reddy's Practice (81% overall experience good)
- Heathrow Medical Centre (76% overall experience good)
- Parkview Surgery (76% overall experience good)
- Shakespeare Health Centre (69% overall experience good)
- The Pine Medical Centre (85% overall experience good)
How do patients rate The Willow Tree Surgery?
In the 2026 GP Patient Survey, 58% of patients described their overall experience of The Willow Tree Surgery as good, below the England figure of 77%. 44% found it easy to get through by phone.
How many patients are registered at The Willow Tree Surgery?
3,187 patients were registered in September 2026, down 3.0% on a year earlier.
What is The Willow Tree Surgery's CQC rating?
Good overall, published in November 2019.
How many GPs does The Willow Tree Surgery have?
1.6 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 2,026 patients per GP against 2,171 across England.
Are appointments at The Willow Tree Surgery face to face?
50% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Willow Tree Surgery's phone number?
020 8842 1024.