Heathrow Medical Centre, Hayes: patient reviews and CQC rating
Heathrow Medical Centre is a GP practice in Hayes with 6,190 registered patients (September 2026). In the 2026 GP Patient Survey, 76% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in February 2024. It has 2.9 full-time-equivalent qualified GPs, or 2,149 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Heathrow Medical Centre
Its best result against England is the share who said the wait for their last appointment was about right: 80%, above the England figure of 69%. Its weakest is the share who said their needs were met at their last appointment: 82%, below the England figure of 90%. Of the 11 results in the table, 1 is above England and 1 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 7th of the 13 practices in Hayes with 50 or more responses. 61% found it easy to get through by phone (England: 57%). The overall experience result is 6 points higher than in 2025 (70%). 103 patients answered the survey (response rate 14%).
| Survey question | Heathrow Medical Centre | West and North London | England |
|---|---|---|---|
| Overall experience good | 76% | 75% | 77% |
| Easy to contact by phone | 61% | 62% | 57% |
| Easy to contact via the website | 58% | 57% | 58% |
| Easy to contact via the NHS App | 58% | 54% | 54% |
| Reception team helpful | 88% | 83% | 85% |
| Last contact good | 72% | 73% | 73% |
| Wait for appointment about right | 80% | 68% | 69% |
| Listened to well | 82% | 86% | 87% |
| Treated with care and concern | 82% | 84% | 86% |
| Confidence and trust in the clinician | 96% | 92% | 93% |
| Needs met | 82% | 89% | 90% |
In the Friends and Family Test for July 2026, 84% of 19 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Heathrow Medical Centre is Good, published in February 2024. All 5 key questions are rated Good. It held the same rating in the report before (March 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,190 patients were registered at Heathrow Medical Centre in September 2026, down 8.0% on a year earlier (England: down 1.1%).
12% of its patients are aged 65 or over, against 19% across England. With 2.9 full-time-equivalent qualified GPs, there are 2,149 patients per GP, close to the England figure of 2,171 and West and North London's 2,497. The practice also has 1.0 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.6 | 1.6 |
| August 2024 | 1.6 | 1.6 |
| August 2025 | 1.6 | 1.6 |
| August 2026 | 2.9 | 2.9 |
From June 2026 to August 2026 the practice recorded 8,046 appointments a month, or 1,300 per 1,000 registered patients (England: 510). 21% were face to face (England: 63%). 54% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
62% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Heathrow Medical Centre | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 1,300 | 469 | 510 |
| Face to face | 21% | 60% | 63% |
| Same day as booked | 54% | 48% | 45% |
| More than 28 days after booking | 0% | 2% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (11.2% against 7.9%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%), a learning disability (0.3% against 0.6%) and atrial fibrillation (1.2% against 2.2%). The practice's patients live in areas with an average deprivation score of 28.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.9 years for women and 78.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.7% | 15.2% |
| Depression | 18+ yrs | 15.8% | 14.3% |
| Diabetes | 17+ yrs | 11.2% | 7.9% |
| Asthma | 6+ yrs | 6.7% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.5% | 4.6% |
| Coronary heart disease | All ages | 2.9% | 3.0% |
| Cancer | All ages | 2.6% | 3.8% |
| Stroke and TIA | All ages | 1.5% | 1.9% |
| COPD | All ages | 1.3% | 1.9% |
| Atrial fibrillation | All ages | 1.2% | 2.2% |
| Heart failure | All ages | 1.2% | 1.1% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Dementia | All ages | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 59.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 65.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 62.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.2% | 74.9% |
Heathrow Medical Centre, 1 St Peters Way, Harlington, Hayes, UB3 5AB. Phone: 020 8754 1555. Website: www.heathrowmedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Glendale Medical Centre | 0.3 km | 85% |
| Shakespeare Health Centre | 0.6 km | 69% |
| C.B. Patel & Partners | 1.2 km | 70% |
| North Hyde | 1.5 km | 77% |
| Hesa Medical Centre | 1.7 km | 81% |
- Dr Ajay Birly (67% overall experience good)
- Dr K Anantha-Reddy's Practice (81% overall experience good)
- Parkview Surgery (76% overall experience good)
- Shakespeare Health Centre (69% overall experience good)
- The Pine Medical Centre (85% overall experience good)
- The Willow Tree Surgery (58% overall experience good)
How do patients rate Heathrow Medical Centre?
In the 2026 GP Patient Survey, 76% of patients described their overall experience of Heathrow Medical Centre as good, against 77% across England. 61% found it easy to get through by phone.
How many patients are registered at Heathrow Medical Centre?
6,190 patients were registered in September 2026, down 8.0% on a year earlier.
What is Heathrow Medical Centre's CQC rating?
Good overall, published in February 2024.
How many GPs does Heathrow Medical Centre have?
2.9 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,149 patients per GP against 2,171 across England.
Are appointments at Heathrow Medical Centre face to face?
21% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Heathrow Medical Centre's phone number?
020 8754 1555.