Glendale Medical Centre, Hayes: patient reviews and CQC rating
Glendale Medical Centre is a GP practice in Hayes with 7,015 registered patients (September 2026). In the 2026 GP Patient Survey, 85% of its patients described their overall experience as good, above the England figure of 77% (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in February 2017. It has 2.7 full-time-equivalent qualified GPs, or 2,592 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Glendale Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 77%, above the England figure of 57%. Its weakest is the share who said the healthcare professional was good at listening to them: 85%, against 87% across England. Of the 11 results in the table, 5 are above England and 0 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 2nd of the 13 practices in Hayes with 50 or more responses. 77% found it easy to get through by phone (England: 57%). The overall experience result is 4 points lower than in 2025 (89%). 98 patients answered the survey (response rate 17%).
| Survey question | Glendale Medical Centre | West and North London | England |
|---|---|---|---|
| Overall experience good | 85% | 75% | 77% |
| Easy to contact by phone | 77% | 62% | 57% |
| Easy to contact via the website | 66% | 57% | 58% |
| Easy to contact via the NHS App | 62% | 54% | 54% |
| Reception team helpful | 91% | 83% | 85% |
| Last contact good | 83% | 73% | 73% |
| Wait for appointment about right | 87% | 68% | 69% |
| Listened to well | 85% | 86% | 87% |
| Treated with care and concern | 87% | 84% | 86% |
| Confidence and trust in the clinician | 96% | 92% | 93% |
| Needs met | 97% | 89% | 90% |
In the Friends and Family Test for July 2026, 96% of 96 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Glendale Medical Centre is Good, published in February 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,015 patients were registered at Glendale Medical Centre in September 2026, down 2.1% on a year earlier (England: down 1.1%).
11% of its patients are aged 65 or over, against 19% across England. With 2.7 full-time-equivalent qualified GPs, there are 2,592 patients per GP, more than the England figure of 2,171 and West and North London's 2,497. The practice also has 0.7 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.5 | 2.5 |
| August 2024 | 2.7 | 4.6 |
| August 2025 | 2.7 | 4.8 |
| August 2026 | 2.7 | 5.7 |
From June 2026 to August 2026 the practice recorded 3,207 appointments a month, or 457 per 1,000 registered patients (England: 510). 78% were face to face (England: 63%). 52% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
49% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Glendale Medical Centre | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 457 | 469 | 510 |
| Face to face | 78% | 60% | 63% |
| Same day as booked | 52% | 48% | 45% |
| More than 28 days after booking | 0% | 2% | 5% |
| Did not attend | 7% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (10.5% against 7.9%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%), dementia (0.3% against 0.8%) and a learning disability (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 29.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.4 years for women and 79.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.8% | 15.2% |
| Diabetes | 17+ yrs | 10.5% | 7.9% |
| Depression | 18+ yrs | 8.3% | 14.3% |
| Asthma | 6+ yrs | 5.3% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.8% | 4.6% |
| Coronary heart disease | All ages | 3.6% | 3.0% |
| Cancer | All ages | 2.3% | 3.8% |
| Osteoporosis | 50+ yrs | 1.8% | 1.2% |
| COPD | All ages | 1.4% | 1.9% |
| Stroke and TIA | All ages | 1.3% | 1.9% |
| Atrial fibrillation | All ages | 1.3% | 2.2% |
| Heart failure | All ages | 1.0% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Learning disability | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 59.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 59.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 59.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.1% | 74.9% |
Glendale Medical Centre, 155 High Street, Harlington, Hayes, UB3 5DA. Phone: 020 8897 8288. Website: www.glendalemedicalcentre.org.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Heathrow Medical Centre | 0.3 km | 76% |
| Shakespeare Health Centre | 0.9 km | 69% |
| C.B. Patel & Partners | 1.4 km | 70% |
| North Hyde | 1.7 km | 77% |
| Cranford Medical Centre | 1.8 km | 67% |
- C.B. Patel & Partners (70% overall experience good)
- Hesa Medical Centre (81% overall experience good)
- Kincora Doctors Surgery (74% overall experience good)
- North Hyde (77% overall experience good)
- The Cedar Brook Practice (69% overall experience good)
- The Warren Practice (80% overall experience good)
- Townfield Doctors Surgery (70% overall experience good)
How do patients rate Glendale Medical Centre?
In the 2026 GP Patient Survey, 85% of patients described their overall experience of Glendale Medical Centre as good, above the England figure of 77%. 77% found it easy to get through by phone.
How many patients are registered at Glendale Medical Centre?
7,015 patients were registered in September 2026, down 2.1% on a year earlier.
What is Glendale Medical Centre's CQC rating?
Good overall, published in February 2017.
How many GPs does Glendale Medical Centre have?
2.7 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,592 patients per GP against 2,171 across England.
Are appointments at Glendale Medical Centre face to face?
78% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Glendale Medical Centre's phone number?
020 8897 8288.