North Hyde, Hayes: patient reviews and CQC rating
North Hyde is a GP practice in Hayes with 10,191 registered patients (September 2026). In the 2026 GP Patient Survey, 77% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in December 2019. It has 3.7 full-time-equivalent qualified GPs, or 2,746 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about North Hyde
Its best result against England is the share who found it easy to contact the practice through its website: 67%, against 58% across England. Its weakest is the share who said their needs were met at their last appointment: 77%, below the England figure of 90%. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 6th of the 13 practices in Hayes with 50 or more responses. 65% found it easy to get through by phone (England: 57%). The overall experience result is 3 points lower than in 2025 (80%). 99 patients answered the survey (response rate 10%).
| Survey question | North Hyde | West and North London | England |
|---|---|---|---|
| Overall experience good | 77% | 75% | 77% |
| Easy to contact by phone | 65% | 62% | 57% |
| Easy to contact via the website | 67% | 57% | 58% |
| Easy to contact via the NHS App | 57% | 54% | 54% |
| Reception team helpful | 85% | 83% | 85% |
| Last contact good | 78% | 73% | 73% |
| Wait for appointment about right | 59% | 68% | 69% |
| Listened to well | 87% | 86% | 87% |
| Treated with care and concern | 87% | 84% | 86% |
| Confidence and trust in the clinician | 90% | 92% | 93% |
| Needs met | 77% | 89% | 90% |
In the Friends and Family Test for July 2026, 94% of 81 responses rated the practice good or very good (England: 92%).
CQC's overall rating for North Hyde is Good, published in December 2019. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,191 patients were registered at North Hyde in September 2026, up 1.2% on a year earlier (England: down 1.1%).
6% of its patients are aged 65 or over, against 19% across England. With 3.7 full-time-equivalent qualified GPs, there are 2,746 patients per GP, more than the England figure of 2,171 and West and North London's 2,497. The practice also has 1.3 nurses and 2.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.2 | 4.3 |
| August 2024 | 2.2 | 4.3 |
| August 2025 | 2.6 | 4.5 |
| August 2026 | 3.7 | 5.6 |
From June 2026 to August 2026 the practice recorded 4,169 appointments a month, or 409 per 1,000 registered patients (England: 510). 71% were face to face (England: 63%). 36% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
39% were with a GP rather than another member of the practice team. 11% of booked patients did not attend.
| Measure | North Hyde | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 409 | 469 | 510 |
| Face to face | 71% | 60% | 63% |
| Same day as booked | 36% | 48% | 45% |
| More than 28 days after booking | 2% | 2% | 5% |
| Did not attend | 11% | 5% | 4% |
Compared with England, the practice has a lower share of patients for peripheral arterial disease (0.1% against 0.6%), osteoporosis (0.3% against 1.2%) and dementia (0.2% against 0.8%). The practice's patients live in areas with an average deprivation score of 27.0 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.9 years for women and 78.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 8.2% | 15.2% |
| Depression | 18+ yrs | 7.8% | 14.3% |
| Diabetes | 17+ yrs | 7.6% | 7.9% |
| Asthma | 6+ yrs | 4.1% | 6.6% |
| Coronary heart disease | All ages | 1.6% | 3.0% |
| Chronic kidney disease | 18+ yrs | 1.3% | 4.6% |
| Cancer | All ages | 0.9% | 3.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Stroke and TIA | All ages | 0.6% | 1.9% |
| Atrial fibrillation | All ages | 0.5% | 2.2% |
| COPD | All ages | 0.5% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% |
| Epilepsy | 18+ yrs | 0.3% | 0.8% |
| Learning disability | All ages | 0.3% | 0.6% |
| Heart failure | All ages | 0.3% | 1.1% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Palliative care | All ages | 0.2% | 0.6% |
| Dementia | All ages | 0.2% | 0.8% |
| Peripheral arterial disease | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 55.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 61.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 57.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 69.5% | 74.9% |
North Hyde, 167 North Hyde Road, Hayes, UB3 4NS. Phone: 020 8573 8560. Website: www.northhydepractice.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| C.B. Patel & Partners | 0.7 km | 70% |
| Hesa Medical Centre | 0.9 km | 81% |
| Heathrow Medical Centre | 1.5 km | 76% |
| Kincora Doctors Surgery | 1.5 km | 74% |
| Shakespeare Health Centre | 1.6 km | 69% |
- C.B. Patel & Partners (70% overall experience good)
- Glendale Medical Centre (85% overall experience good)
- Hesa Medical Centre (81% overall experience good)
- Kincora Doctors Surgery (74% overall experience good)
- The Cedar Brook Practice (69% overall experience good)
- The Warren Practice (80% overall experience good)
- Townfield Doctors Surgery (70% overall experience good)
How do patients rate North Hyde?
In the 2026 GP Patient Survey, 77% of patients described their overall experience of North Hyde as good, against 77% across England. 65% found it easy to get through by phone.
How many patients are registered at North Hyde?
10,191 patients were registered in September 2026, up 1.2% on a year earlier.
What is North Hyde's CQC rating?
Good overall, published in December 2019.
How many GPs does North Hyde have?
3.7 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 2,746 patients per GP against 2,171 across England.
Are appointments at North Hyde face to face?
71% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is North Hyde's phone number?
020 8573 8560.