Townfield Doctors Surgery, Hayes: patient reviews and CQC rating
Townfield Doctors Surgery is a GP practice in Hayes with 7,754 registered patients (September 2026). In the 2026 GP Patient Survey, 70% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in December 2022. It has 3.9 full-time-equivalent qualified GPs, or 1,992 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Townfield Doctors Surgery
Its best result against England is the share who said the wait for their last appointment was about right: 77%, against 69% across England. Its weakest is the share who found it easy to get through to the practice by phone: 33%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 3 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 9th of the 13 practices in Hayes with 50 or more responses. 33% found it easy to get through by phone (England: 57%). The overall experience result is 16 points higher than in 2025 (54%). 85 patients answered the survey (response rate 11%).
| Survey question | Townfield Doctors Surgery | West and North London | England |
|---|---|---|---|
| Overall experience good | 70% | 75% | 77% |
| Easy to contact by phone | 33% | 62% | 57% |
| Easy to contact via the website | 49% | 57% | 58% |
| Easy to contact via the NHS App | 58% | 54% | 54% |
| Reception team helpful | 76% | 83% | 85% |
| Last contact good | 59% | 73% | 73% |
| Wait for appointment about right | 77% | 68% | 69% |
| Listened to well | 91% | 86% | 87% |
| Treated with care and concern | 85% | 84% | 86% |
| Confidence and trust in the clinician | 94% | 92% | 93% |
| Needs met | 91% | 89% | 90% |
In the Friends and Family Test for July 2026, 87% of 278 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Townfield Doctors Surgery is Good, published in December 2022. One key question is rated differently: Responsive Requires Improvement. It held the same rating in the report before (November 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Good |
7,754 patients were registered at Townfield Doctors Surgery in September 2026, down 5.8% on a year earlier (England: down 1.1%).
15% of its patients are aged 65 or over, against 19% across England. With 3.9 full-time-equivalent qualified GPs, there are 1,992 patients per GP, close to the England figure of 2,171 and West and North London's 2,497. The practice also has 0.6 nurses and 3.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.9 | 3.9 |
| August 2024 | 3.9 | 3.9 |
| August 2025 | 3.9 | 3.9 |
| August 2026 | 3.9 | 3.9 |
From June 2026 to August 2026 the practice recorded 3,598 appointments a month, or 464 per 1,000 registered patients (England: 510). 82% were face to face (England: 63%). 48% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
29% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | Townfield Doctors Surgery | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 464 | 469 | 510 |
| Face to face | 82% | 60% | 63% |
| Same day as booked | 48% | 48% | 45% |
| More than 28 days after booking | 2% | 2% | 5% |
| Did not attend | 8% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.0% against 0.6%) and diabetes (12.9% against 7.9%). It has a lower share for heart failure (0.5% against 1.1%), atrial fibrillation (1.4% against 2.2%) and stroke or TIA (1.4% against 1.9%). The practice's patients live in areas with an average deprivation score of 28.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.1 years for women and 77.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.6% | 15.2% |
| Diabetes | 17+ yrs | 12.9% | 7.9% |
| Depression | 18+ yrs | 10.6% | 14.3% |
| Asthma | 6+ yrs | 5.5% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.7% | 4.6% |
| Cancer | All ages | 2.8% | 3.8% |
| Coronary heart disease | All ages | 2.6% | 3.0% |
| COPD | All ages | 1.5% | 1.9% |
| Atrial fibrillation | All ages | 1.4% | 2.2% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| Osteoporosis | 50+ yrs | 1.3% | 1.2% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Dementia | All ages | 1.0% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Palliative care | All ages | 1.0% | 0.6% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Learning disability | All ages | 0.8% | 0.6% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Heart failure | All ages | 0.5% | 1.1% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 55.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 67.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 65.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.7% | 74.9% |
Townfield Doctors Surgery, 34 College Way, Hayes, UB3 3DZ. Phone: 020 8573 5856.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Kincora Doctors Surgery | 0.5 km | 74% |
| The Warren Practice | 0.5 km | 80% |
| Hesa Medical Centre | 1.3 km | 81% |
| The Pine Medical Centre | 1.4 km | 85% |
| Dr K Anantha-Reddy's Practice | 1.6 km | 81% |
- C.B. Patel & Partners (70% overall experience good)
- Glendale Medical Centre (85% overall experience good)
- Hesa Medical Centre (81% overall experience good)
- Kincora Doctors Surgery (74% overall experience good)
- North Hyde (77% overall experience good)
- The Cedar Brook Practice (69% overall experience good)
- The Warren Practice (80% overall experience good)
How do patients rate Townfield Doctors Surgery?
In the 2026 GP Patient Survey, 70% of patients described their overall experience of Townfield Doctors Surgery as good, against 77% across England. 33% found it easy to get through by phone.
How many patients are registered at Townfield Doctors Surgery?
7,754 patients were registered in September 2026, down 5.8% on a year earlier.
What is Townfield Doctors Surgery's CQC rating?
Good overall, published in December 2022.
How many GPs does Townfield Doctors Surgery have?
3.9 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 1,992 patients per GP against 2,171 across England.
Are appointments at Townfield Doctors Surgery face to face?
82% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Townfield Doctors Surgery's phone number?
020 8573 5856.