GP surgeries in Hayes: ratings and patient reviews
There are 13 GP practices in Hayes, with 116,821 registered patients between them (September 2026). The highest share of patients rating their overall experience as good is at The Pine Medical Centre (85%, England 77%). Across the town there are 2,664 patients per qualified GP, against 2,171 across England.
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 13 practices in Hayes with survey results, the share of patients describing their overall experience as good ranges from 58% at The Willow Tree Surgery to 85% at The Pine Medical Centre, with a median of 76% (England: 77%). 1 is above England and 1 below by more than the survey's margin of error. The Pine Medical Centre has the highest share finding it easy to get through by phone (85%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| The Pine Medical Centre | 5,896 | 85% | 85% | Good | 2,010 |
| Glendale Medical Centre | 7,015 | 85% | 77% | Good | 2,592 |
| Hesa Medical Centre | 23,285 | 81% | 70% | Good | 2,830 |
| Dr K Anantha-Reddy's Practice | 4,889 | 81% | 73% | Requires improvement | 2,292 |
| The Warren Practice | 6,783 | 80% | 55% | Good | 2,383 |
| North Hyde | 10,191 | 77% | 65% | Good | 2,746 |
| Heathrow Medical Centre | 6,190 | 76% | 61% | Good | 2,149 |
| Kincora Doctors Surgery | 2,828 | 74% | 66% | Requires improvement | 1,463 |
| Townfield Doctors Surgery | 7,754 | 70% | 33% | Good | 1,992 |
| C.B. Patel & Partners | 22,454 | 70% | 52% | Good | 7,452 |
| Shakespeare Health Centre | 6,082 | 69% | 58% | Good | 1,584 |
| The Cedar Brook Practice | 10,267 | 69% | 47% | Good | 2,468 |
| The Willow Tree Surgery | 3,187 | 58% | 44% | Good | 2,026 |
There are 2,664 registered patients per full-time-equivalent qualified GP in Hayes, more than England's 2,171 and West and North London's 2,497. Practices recorded 499 appointments a month per 1,000 patients (England: 510), 62% of them face to face. 42% of appointments took place on the day they were booked (England: 45%).
10% of registered patients are aged 65 or over (England: 19%). Lists shrank by 1.1% over the year (England: shrank 1.1%).
| Measure | Hayes | West and North London | England |
|---|---|---|---|
| Patients per qualified GP | 2,664 | 2,497 | 2,171 |
| Appointments per 1,000 patients a month | 499 | 469 | 510 |
| Face-to-face appointments | 62% | 60% | 63% |
| Same day as booked | 42% | 48% | 45% |
| Did not attend | 8% | 5% | 4% |
| Patients aged 65 or over | 10% | 12% | 19% |
Relative to England, the register furthest above England's rate at practices in Hayes is diabetes (9.8% against 7.9%), and the furthest below is atrial fibrillation (1.0% against 2.2%).
| Condition register | Age group | Hayes (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 12.3% | 15.2% | 14,352 |
| Diabetes | 17+ yrs | 9.8% | 7.9% | 9,180 |
| Depression | 18+ yrs | 8.9% | 14.3% | 8,183 |
| Asthma | 6+ yrs | 4.8% | 6.6% | 5,235 |
| Chronic kidney disease | 18+ yrs | 2.5% | 4.6% | 2,316 |
| Coronary heart disease | All ages | 2.1% | 3.0% | 2,499 |
| Cancer | All ages | 1.8% | 3.8% | 2,093 |
| Stroke and TIA | All ages | 1.0% | 1.9% | 1,179 |
| COPD | All ages | 1.0% | 1.9% | 1,144 |
| Atrial fibrillation | All ages | 1.0% | 2.2% | 1,120 |
| Serious mental illness | All ages | 0.9% | 1.0% | 1,050 |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% | 227 |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% | 628 |
| Epilepsy | 18+ yrs | 0.6% | 0.8% | 534 |
| Heart failure | All ages | 0.5% | 1.1% | 637 |
| Learning disability | All ages | 0.5% | 0.6% | 566 |
| Dementia | All ages | 0.4% | 0.8% | 486 |
| Peripheral arterial disease | All ages | 0.3% | 0.6% | 357 |
| Palliative care | All ages | 0.3% | 0.6% | 329 |
How many GP practices are there in Hayes?
13, with 116,821 registered patients in September 2026.
Which GP practice in Hayes do patients rate highest?
The Pine Medical Centre: 85% of patients described their overall experience as good in the 2026 GP Patient Survey, against 77% across England.
How many patients are there per GP in Hayes?
2,664 registered patients per full-time-equivalent qualified GP, against 2,171 across England.
How many GP appointments in Hayes are face to face?
62% of appointments at the town's practices were face to face, against 63% across England.