Kincora Doctors Surgery, Hayes: patient reviews and CQC rating
Kincora Doctors Surgery is a GP practice in Hayes with 2,828 registered patients (September 2026). In the 2026 GP Patient Survey, 74% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Requires Improvement overall, in a report published in January 2024. It has 1.9 full-time-equivalent qualified GPs, or 1,463 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Kincora Doctors Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 64%, against 54% across England. Its weakest is the share who found the reception and administrative team helpful: 77%, against 85% across England. With 83 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 8th of the 13 practices in Hayes with 50 or more responses. 66% found it easy to get through by phone (England: 57%). The overall experience result is 6 points higher than in 2025 (68%). 83 patients answered the survey (response rate 13%).
| Survey question | Kincora Doctors Surgery | West and North London | England |
|---|---|---|---|
| Overall experience good | 74% | 75% | 77% |
| Easy to contact by phone | 66% | 62% | 57% |
| Easy to contact via the website | 62% | 57% | 58% |
| Easy to contact via the NHS App | 64% | 54% | 54% |
| Reception team helpful | 77% | 83% | 85% |
| Last contact good | 72% | 73% | 73% |
| Wait for appointment about right | 65% | 68% | 69% |
| Listened to well | 84% | 86% | 87% |
| Treated with care and concern | 85% | 84% | 86% |
| Confidence and trust in the clinician | 93% | 92% | 93% |
| Needs met | 91% | 89% | 90% |
In the Friends and Family Test for July 2026, 90% of 130 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Kincora Doctors Surgery is Requires Improvement, published in January 2024. 2 key questions are rated differently: Caring Good and Effective Good.
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Requires Improvement |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Good |
2,828 patients were registered at Kincora Doctors Surgery in September 2026, down 1.9% on a year earlier (England: down 1.1%).
14% of its patients are aged 65 or over, against 19% across England. With 1.9 full-time-equivalent qualified GPs, there are 1,463 patients per GP, fewer than the England figure of 2,171 and West and North London's 2,497. The practice also has 0.3 nurses and 0.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.5 | 1.5 |
| August 2024 | 1.5 | 1.5 |
| August 2025 | 1.9 | 1.9 |
| August 2026 | 1.9 | 1.9 |
From June 2026 to August 2026 the practice recorded 1,716 appointments a month, or 607 per 1,000 registered patients (England: 510). 58% were face to face (England: 63%). 39% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
31% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | Kincora Doctors Surgery | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 607 | 469 | 510 |
| Face to face | 58% | 60% | 63% |
| Same day as booked | 39% | 48% | 45% |
| More than 28 days after booking | 0% | 2% | 5% |
| Did not attend | 8% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (13.5% against 7.9%). It has a lower share for depression (8.5% against 14.3%), cancer (2.6% against 3.8%) and asthma (5.1% against 6.6%). The practice's patients live in areas with an average deprivation score of 28.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.2 years for women and 77.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.4% | 15.2% |
| Diabetes | 17+ yrs | 13.5% | 7.9% |
| Depression | 18+ yrs | 8.5% | 14.3% |
| Asthma | 6+ yrs | 5.1% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.0% | 4.6% |
| Coronary heart disease | All ages | 2.9% | 3.0% |
| Cancer | All ages | 2.6% | 3.8% |
| Atrial fibrillation | All ages | 1.7% | 2.2% |
| Stroke and TIA | All ages | 1.3% | 1.9% |
| COPD | All ages | 1.2% | 1.9% |
| Osteoporosis | 50+ yrs | 1.2% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Heart failure | All ages | 0.9% | 1.1% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Palliative care | All ages | 0.3% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 65.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 66.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 56.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.8% | 74.9% |
Kincora Doctors Surgery, 134 Coldharbour Lane, Hayes, UB3 3HG. Phone: 020 8606 6740. Website: www.kincoradoctorsurgery.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Townfield Doctors Surgery | 0.5 km | 70% |
| Hesa Medical Centre | 0.8 km | 81% |
| The Warren Practice | 0.9 km | 80% |
| C.B. Patel & Partners | 1.4 km | 70% |
| North Hyde | 1.5 km | 77% |
- C.B. Patel & Partners (70% overall experience good)
- Glendale Medical Centre (85% overall experience good)
- Hesa Medical Centre (81% overall experience good)
- North Hyde (77% overall experience good)
- The Cedar Brook Practice (69% overall experience good)
- The Warren Practice (80% overall experience good)
- Townfield Doctors Surgery (70% overall experience good)
How do patients rate Kincora Doctors Surgery?
In the 2026 GP Patient Survey, 74% of patients described their overall experience of Kincora Doctors Surgery as good, against 77% across England. 66% found it easy to get through by phone.
How many patients are registered at Kincora Doctors Surgery?
2,828 patients were registered in September 2026, down 1.9% on a year earlier.
What is Kincora Doctors Surgery's CQC rating?
Requires Improvement overall, published in January 2024.
How many GPs does Kincora Doctors Surgery have?
1.9 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 1,463 patients per GP against 2,171 across England.
Are appointments at Kincora Doctors Surgery face to face?
58% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Kincora Doctors Surgery's phone number?
020 8606 6740.