Hesa Medical Centre, Hayes: patient reviews and CQC rating
Hesa Medical Centre is a GP practice in Hayes with 23,285 registered patients (September 2026). In the 2026 GP Patient Survey, 81% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in October 2021. It has 8.2 full-time-equivalent qualified GPs, or 2,830 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Hesa Medical Centre
Its best result against England is the share who found it easy to contact the practice using the NHS App: 72%, above the England figure of 54%. Its weakest is the share who said their needs were met at their last appointment: 84%, against 90% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 3rd of the 13 practices in Hayes with 50 or more responses. 70% found it easy to get through by phone (England: 57%). The overall experience result is 17 points higher than in 2025 (64%). 84 patients answered the survey (response rate 9%).
| Survey question | Hesa Medical Centre | West and North London | England |
|---|---|---|---|
| Overall experience good | 81% | 75% | 77% |
| Easy to contact by phone | 70% | 62% | 57% |
| Easy to contact via the website | 54% | 57% | 58% |
| Easy to contact via the NHS App | 72% | 54% | 54% |
| Reception team helpful | 88% | 83% | 85% |
| Last contact good | 76% | 73% | 73% |
| Wait for appointment about right | 65% | 68% | 69% |
| Listened to well | 87% | 86% | 87% |
| Treated with care and concern | 85% | 84% | 86% |
| Confidence and trust in the clinician | 88% | 92% | 93% |
| Needs met | 84% | 89% | 90% |
In the Friends and Family Test for July 2026, 95% of 39 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Hesa Medical Centre is Good, published in October 2021. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (April 2020).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
23,285 patients were registered at Hesa Medical Centre in September 2026, down 2.0% on a year earlier (England: down 1.1%).
6% of its patients are aged 65 or over, against 19% across England. With 8.2 full-time-equivalent qualified GPs, there are 2,830 patients per GP, more than the England figure of 2,171 and West and North London's 2,497. The practice also has 5.9 nurses and 15.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.5 | 5.5 |
| August 2024 | 7.6 | 7.6 |
| August 2025 | 7.6 | 7.6 |
| August 2026 | 8.2 | 8.2 |
From June 2026 to August 2026 the practice recorded 11,137 appointments a month, or 478 per 1,000 registered patients (England: 510). 79% were face to face (England: 63%). 43% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
48% were with a GP rather than another member of the practice team. 11% of booked patients did not attend.
| Measure | Hesa Medical Centre | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 478 | 469 | 510 |
| Face to face | 79% | 60% | 63% |
| Same day as booked | 43% | 48% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 11% | 5% | 4% |
Compared with England, the practice has a lower share of patients for atrial fibrillation (0.4% against 2.2%), peripheral arterial disease (0.1% against 0.6%) and cancer (1.0% against 3.8%). The practice's patients live in areas with an average deprivation score of 28.8 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.7 years for women and 77.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 8.6% | 15.2% |
| Diabetes | 17+ yrs | 8.5% | 7.9% |
| Depression | 18+ yrs | 7.0% | 14.3% |
| Asthma | 6+ yrs | 3.6% | 6.6% |
| Coronary heart disease | All ages | 1.3% | 3.0% |
| Chronic kidney disease | 18+ yrs | 1.3% | 4.6% |
| Cancer | All ages | 1.0% | 3.8% |
| Stroke and TIA | All ages | 0.8% | 1.9% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Learning disability | All ages | 0.7% | 0.6% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| COPD | All ages | 0.6% | 1.9% |
| Atrial fibrillation | All ages | 0.4% | 2.2% |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Heart failure | All ages | 0.3% | 1.1% |
| Dementia | All ages | 0.2% | 0.8% |
| Palliative care | All ages | 0.2% | 0.6% |
| Peripheral arterial disease | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 54.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 51.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 57.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 69.1% | 74.9% |
Hesa Medical Centre, 52 Station Road, Hayes, UB3 4DS. Phone: 01895 320910. Website: www.hesamedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| C.B. Patel & Partners | 0.6 km | 70% |
| Kincora Doctors Surgery | 0.8 km | 74% |
| North Hyde | 0.9 km | 77% |
| Townfield Doctors Surgery | 1.3 km | 70% |
| Shakespeare Health Centre | 1.5 km | 69% |
- C.B. Patel & Partners (70% overall experience good)
- Glendale Medical Centre (85% overall experience good)
- Kincora Doctors Surgery (74% overall experience good)
- North Hyde (77% overall experience good)
- The Cedar Brook Practice (69% overall experience good)
- The Warren Practice (80% overall experience good)
- Townfield Doctors Surgery (70% overall experience good)
How do patients rate Hesa Medical Centre?
In the 2026 GP Patient Survey, 81% of patients described their overall experience of Hesa Medical Centre as good, against 77% across England. 70% found it easy to get through by phone.
How many patients are registered at Hesa Medical Centre?
23,285 patients were registered in September 2026, down 2.0% on a year earlier.
What is Hesa Medical Centre's CQC rating?
Good overall, published in October 2021.
How many GPs does Hesa Medical Centre have?
8.2 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 2,830 patients per GP against 2,171 across England.
Are appointments at Hesa Medical Centre face to face?
79% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Hesa Medical Centre's phone number?
01895 320910.