The Pine Medical Centre, Hayes: patient reviews and CQC rating
The Pine Medical Centre is a GP practice in Hayes with 5,896 registered patients (September 2026). In the 2026 GP Patient Survey, 85% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in February 2024. It has 2.9 full-time-equivalent qualified GPs, or 2,010 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Pine Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 85%, above the England figure of 57%. Its weakest is the share who said the wait for their last appointment was about right: 61%, against 69% across England. Of the 11 results in the table, 5 are above England and 0 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 1st of the 13 practices in Hayes with 50 or more responses. 85% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (84%). 80 patients answered the survey (response rate 13%).
| Survey question | The Pine Medical Centre | West and North London | England |
|---|---|---|---|
| Overall experience good | 85% | 75% | 77% |
| Easy to contact by phone | 85% | 62% | 57% |
| Easy to contact via the website | 73% | 57% | 58% |
| Easy to contact via the NHS App | 62% | 54% | 54% |
| Reception team helpful | 92% | 83% | 85% |
| Last contact good | 90% | 73% | 73% |
| Wait for appointment about right | 61% | 68% | 69% |
| Listened to well | 93% | 86% | 87% |
| Treated with care and concern | 95% | 84% | 86% |
| Confidence and trust in the clinician | 99% | 92% | 93% |
| Needs met | 92% | 89% | 90% |
In the Friends and Family Test for July 2026, 92% of 25 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Pine Medical Centre is Good, published in February 2024. All 5 key questions are rated Good. It held the same rating in the report before (February 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,896 patients were registered at The Pine Medical Centre in September 2026, down 6.1% on a year earlier (England: down 1.1%).
14% of its patients are aged 65 or over, against 19% across England. With 2.9 full-time-equivalent qualified GPs, there are 2,010 patients per GP, close to the England figure of 2,171 and West and North London's 2,497. The practice also has 0.8 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.9 | 2.9 |
| August 2024 | 2.9 | 2.9 |
| August 2025 | 2.9 | 2.9 |
| August 2026 | 2.9 | 2.9 |
From June 2026 to August 2026 the practice recorded 2,482 appointments a month, or 421 per 1,000 registered patients (England: 510). 76% were face to face (England: 63%). 37% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
50% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | The Pine Medical Centre | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 421 | 469 | 510 |
| Face to face | 76% | 60% | 63% |
| Same day as booked | 37% | 48% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 8% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (10.2% against 7.9%). It has a lower share for depression (7.1% against 14.3%), atrial fibrillation (1.3% against 2.2%) and cancer (2.2% against 3.8%). The practice's patients live in areas with an average deprivation score of 25.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.1 years for women and 78.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.2% | 15.2% |
| Diabetes | 17+ yrs | 10.2% | 7.9% |
| Depression | 18+ yrs | 7.1% | 14.3% |
| Asthma | 6+ yrs | 5.3% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.5% | 4.6% |
| Coronary heart disease | All ages | 2.7% | 3.0% |
| Cancer | All ages | 2.2% | 3.8% |
| COPD | All ages | 1.3% | 1.9% |
| Stroke and TIA | All ages | 1.3% | 1.9% |
| Atrial fibrillation | All ages | 1.3% | 2.2% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Dementia | All ages | 0.9% | 0.8% |
| Heart failure | All ages | 0.7% | 1.1% |
| Palliative care | All ages | 0.6% | 0.6% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 65.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 65.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.9% | 74.9% |
The Pine Medical Centre, Fredora Avenue, Hayes, UB4 8RB. Phone: 0844 387 8033. Website: www.thepinemedicalcentre.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Cedar Brook Practice | 0.7 km | 69% |
| The Warren Practice | 1.0 km | 80% |
| Dr K Anantha-Reddy's Practice | 1.2 km | 81% |
| Townfield Doctors Surgery | 1.4 km | 70% |
| West End Surgery | 1.5 km | 91% |
- Dr Ajay Birly (67% overall experience good)
- Dr K Anantha-Reddy's Practice (81% overall experience good)
- Heathrow Medical Centre (76% overall experience good)
- Parkview Surgery (76% overall experience good)
- Shakespeare Health Centre (69% overall experience good)
- The Willow Tree Surgery (58% overall experience good)
How do patients rate The Pine Medical Centre?
In the 2026 GP Patient Survey, 85% of patients described their overall experience of The Pine Medical Centre as good, against 77% across England. 85% found it easy to get through by phone.
How many patients are registered at The Pine Medical Centre?
5,896 patients were registered in September 2026, down 6.1% on a year earlier.
What is The Pine Medical Centre's CQC rating?
Good overall, published in February 2024.
How many GPs does The Pine Medical Centre have?
2.9 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 2,010 patients per GP against 2,171 across England.
Are appointments at The Pine Medical Centre face to face?
76% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Pine Medical Centre's phone number?
0844 387 8033.