Shakespeare Health Centre, Hayes: patient reviews and CQC rating
Shakespeare Health Centre is a GP practice in Hayes with 6,082 registered patients (September 2026). In the 2026 GP Patient Survey, 69% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in December 2016. It has 3.8 full-time-equivalent qualified GPs, or 1,584 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Shakespeare Health Centre
Its best result against England is the share who found it easy to contact the practice through its website: 77%, above the England figure of 58%. Its weakest is the share who said they were treated with care and concern: 74%, below the England figure of 86%. Of the 11 results in the table, 2 are above England and 1 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 11th of the 13 practices in Hayes with 50 or more responses. 58% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (68%). 81 patients answered the survey (response rate 8%).
| Survey question | Shakespeare Health Centre | West and North London | England |
|---|---|---|---|
| Overall experience good | 69% | 75% | 77% |
| Easy to contact by phone | 58% | 62% | 57% |
| Easy to contact via the website | 77% | 57% | 58% |
| Easy to contact via the NHS App | 74% | 54% | 54% |
| Reception team helpful | 79% | 83% | 85% |
| Last contact good | 65% | 73% | 73% |
| Wait for appointment about right | 73% | 68% | 69% |
| Listened to well | 82% | 86% | 87% |
| Treated with care and concern | 74% | 84% | 86% |
| Confidence and trust in the clinician | 94% | 92% | 93% |
| Needs met | 88% | 89% | 90% |
In the Friends and Family Test for July 2026, 94% of 16 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Shakespeare Health Centre is Good, published in December 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,082 patients were registered at Shakespeare Health Centre in September 2026, up 4.6% on a year earlier (England: down 1.1%).
8% of its patients are aged 65 or over, against 19% across England. With 3.8 full-time-equivalent qualified GPs, there are 1,584 patients per GP, fewer than the England figure of 2,171 and West and North London's 2,497. The practice also has 0.5 nurses and 0.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.3 | 2.3 |
| August 2024 | 3.5 | 4.5 |
| August 2025 | 3.5 | 4.5 |
| August 2026 | 3.8 | 4.9 |
From June 2026 to August 2026 the practice recorded 5,087 appointments a month, or 836 per 1,000 registered patients (England: 510). 30% were face to face (England: 63%). 59% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
61% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Shakespeare Health Centre | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 836 | 469 | 510 |
| Face to face | 30% | 60% | 63% |
| Same day as booked | 59% | 48% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (11.2% against 7.9%). It has a lower share for palliative or supportive care needs (0.1% against 0.6%), COPD (0.4% against 1.9%) and atrial fibrillation (0.6% against 2.2%). The practice's patients live in areas with an average deprivation score of 26.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.0 years for women and 77.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 12.7% | 15.2% |
| Diabetes | 17+ yrs | 11.2% | 7.9% |
| Depression | 18+ yrs | 10.5% | 14.3% |
| Asthma | 6+ yrs | 4.9% | 6.6% |
| Coronary heart disease | All ages | 2.3% | 3.0% |
| Osteoporosis | 50+ yrs | 2.0% | 1.2% |
| Chronic kidney disease | 18+ yrs | 1.6% | 4.6% |
| Cancer | All ages | 1.5% | 3.8% |
| Stroke and TIA | All ages | 0.9% | 1.9% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Atrial fibrillation | All ages | 0.6% | 2.2% |
| Heart failure | All ages | 0.4% | 1.1% |
| COPD | All ages | 0.4% | 1.9% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Learning disability | All ages | 0.3% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 57.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 67.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 65.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.6% | 74.9% |
Shakespeare Health Centre, Elers Road Clinic, Elers Road, Hayes, UB3 1NY. Phone: 020 3794 3119. Website: www.shakespearehealthcentre.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Heathrow Medical Centre | 0.6 km | 76% |
| Glendale Medical Centre | 0.9 km | 85% |
| C.B. Patel & Partners | 1.0 km | 70% |
| Hesa Medical Centre | 1.5 km | 81% |
| North Hyde | 1.6 km | 77% |
- Dr Ajay Birly (67% overall experience good)
- Dr K Anantha-Reddy's Practice (81% overall experience good)
- Heathrow Medical Centre (76% overall experience good)
- Parkview Surgery (76% overall experience good)
- The Pine Medical Centre (85% overall experience good)
- The Willow Tree Surgery (58% overall experience good)
How do patients rate Shakespeare Health Centre?
In the 2026 GP Patient Survey, 69% of patients described their overall experience of Shakespeare Health Centre as good, against 77% across England. 58% found it easy to get through by phone.
How many patients are registered at Shakespeare Health Centre?
6,082 patients were registered in September 2026, up 4.6% on a year earlier.
What is Shakespeare Health Centre's CQC rating?
Good overall, published in December 2016.
How many GPs does Shakespeare Health Centre have?
3.8 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 1,584 patients per GP against 2,171 across England.
Are appointments at Shakespeare Health Centre face to face?
30% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Shakespeare Health Centre's phone number?
020 3794 3119.