Cranford Medical Centre, Hounslow: patient reviews and CQC rating
Cranford Medical Centre is a GP practice in Hounslow with 6,923 registered patients (September 2026). In the 2026 GP Patient Survey, 67% of its patients described their overall experience as good, below the England figure of 77% (West and North London: 75%). The Care Quality Commission rates it Requires Improvement overall, in a report published in July 2022. It has 2.1 full-time-equivalent qualified GPs, or 3,245 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Cranford Medical Centre
Its result closest to England is the share who said their needs were met at their last appointment: 89%, against 90% across England. Its weakest is the share who said the healthcare professional was good at listening to them: 70%, below the England figure of 87%. Of the 11 results in the table, 0 are above England and 5 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 16th of the 17 practices in Hounslow with 50 or more responses. 53% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (66%). 94 patients answered the survey (response rate 15%).
| Survey question | Cranford Medical Centre | West and North London | England |
|---|---|---|---|
| Overall experience good | 67% | 75% | 77% |
| Easy to contact by phone | 53% | 62% | 57% |
| Easy to contact via the website | 48% | 57% | 58% |
| Easy to contact via the NHS App | 52% | 54% | 54% |
| Reception team helpful | 68% | 83% | 85% |
| Last contact good | 62% | 73% | 73% |
| Wait for appointment about right | 60% | 68% | 69% |
| Listened to well | 70% | 86% | 87% |
| Treated with care and concern | 73% | 84% | 86% |
| Confidence and trust in the clinician | 90% | 92% | 93% |
| Needs met | 89% | 89% | 90% |
CQC's overall rating for Cranford Medical Centre is Requires Improvement, published in July 2022. 3 key questions are rated differently: Well-led Good, Caring Good and Responsive Good. Its previous overall rating was Good (November 2017).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Requires Improvement |
6,923 patients were registered at Cranford Medical Centre in September 2026, down 6.6% on a year earlier (England: down 1.1%).
12% of its patients are aged 65 or over, against 19% across England. With 2.1 full-time-equivalent qualified GPs, there are 3,245 patients per GP, more than the England figure of 2,171 and West and North London's 2,497. The practice also has 0.4 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.1 | 2.1 |
| August 2024 | 2.1 | 2.1 |
| August 2025 | 2.1 | 2.1 |
| August 2026 | 2.1 | 2.1 |
From June 2026 to August 2026 the practice recorded 4,607 appointments a month, or 665 per 1,000 registered patients (England: 510). 49% were face to face (England: 63%). 49% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
47% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Cranford Medical Centre | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 665 | 469 | 510 |
| Face to face | 49% | 60% | 63% |
| Same day as booked | 49% | 48% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (13.3% against 7.9%). It has a lower share for osteoporosis (0.1% against 1.2%), atrial fibrillation (0.8% against 2.2%) and palliative or supportive care needs (0.2% against 0.6%). The practice's patients live in areas with an average deprivation score of 28.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.9 years for women and 80.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Diabetes | 17+ yrs | 13.3% | 7.9% |
| High blood pressure | All ages | 13.2% | 15.2% |
| Depression | 18+ yrs | 6.5% | 14.3% |
| Asthma | 6+ yrs | 4.5% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.1% | 4.6% |
| Coronary heart disease | All ages | 2.8% | 3.0% |
| Cancer | All ages | 1.9% | 3.8% |
| Stroke and TIA | All ages | 1.2% | 1.9% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| COPD | All ages | 0.9% | 1.9% |
| Atrial fibrillation | All ages | 0.8% | 2.2% |
| Heart failure | All ages | 0.8% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Dementia | All ages | 0.4% | 0.8% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 61.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 70.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 56.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.8% | 74.9% |
Cranford Medical Centre, 24 High Street, Cranford, Hounslow, TW5 9RG. Phone: 020 8564 8696. Website: www.cranfordmedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Skyways Medical Centre | 1.4 km | 75% |
| Dr Singh's Surgery | 1.8 km | 83% |
| North Hyde | 1.8 km | 77% |
| Glendale Medical Centre | 1.8 km | 85% |
| Heathrow Medical Centre | 1.9 km | 76% |
- Crosslands Surgery (89% overall experience good)
- Dr Singh's Surgery (83% overall experience good)
- First Care Practice (90% overall experience good)
- Heston Practice (69% overall experience good)
- Skyways Medical Centre (75% overall experience good)
- The Jersey Practice (80% overall experience good)
- The Medical Centre (77% overall experience good)
How do patients rate Cranford Medical Centre?
In the 2026 GP Patient Survey, 67% of patients described their overall experience of Cranford Medical Centre as good, below the England figure of 77%. 53% found it easy to get through by phone.
How many patients are registered at Cranford Medical Centre?
6,923 patients were registered in September 2026, down 6.6% on a year earlier.
What is Cranford Medical Centre's CQC rating?
Requires Improvement overall, published in July 2022.
How many GPs does Cranford Medical Centre have?
2.1 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 3,245 patients per GP against 2,171 across England.
Are appointments at Cranford Medical Centre face to face?
49% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Cranford Medical Centre's phone number?
020 8564 8696.