Willow Practice, Hounslow: patient reviews and CQC rating
Willow Practice is a GP practice in Hounslow with 7,082 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in September 2016. It has 3.5 full-time-equivalent qualified GPs, or 2,027 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Willow Practice
Its best result against England is the share who found it easy to contact the practice through its website: 74%, above the England figure of 58%. Its weakest is the share who found it easy to contact the practice using the NHS App: 48%, against 54% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 6th of the 17 practices in Hounslow with 50 or more responses. 61% found it easy to get through by phone (England: 57%). The overall experience result is 14 points lower than in 2025 (94%). 103 patients answered the survey (response rate 21%).
| Survey question | Willow Practice | West and North London | England |
|---|---|---|---|
| Overall experience good | 80% | 75% | 77% |
| Easy to contact by phone | 61% | 62% | 57% |
| Easy to contact via the website | 74% | 57% | 58% |
| Easy to contact via the NHS App | 48% | 54% | 54% |
| Reception team helpful | 90% | 83% | 85% |
| Last contact good | 84% | 73% | 73% |
| Wait for appointment about right | 82% | 68% | 69% |
| Listened to well | 93% | 86% | 87% |
| Treated with care and concern | 86% | 84% | 86% |
| Confidence and trust in the clinician | 97% | 92% | 93% |
| Needs met | 98% | 89% | 90% |
In the Friends and Family Test for July 2026, 91% of 53 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Willow Practice is Good, published in September 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,082 patients were registered at Willow Practice in September 2026, up 1.2% on a year earlier (England: down 1.1%).
11% of its patients are aged 65 or over, against 19% across England. With 3.5 full-time-equivalent qualified GPs, there are 2,027 patients per GP, close to the England figure of 2,171 and West and North London's 2,497. The practice also has 0.6 nurses and 0.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.6 | 3.6 |
| August 2024 | 4.2 | 4.9 |
| August 2025 | 3.5 | 4.6 |
| August 2026 | 3.5 | 4.6 |
From June 2026 to August 2026 the practice recorded 3,810 appointments a month, or 538 per 1,000 registered patients (England: 510). 43% were face to face (England: 63%). 63% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
69% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Willow Practice | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 538 | 469 | 510 |
| Face to face | 43% | 60% | 63% |
| Same day as booked | 63% | 48% | 45% |
| More than 28 days after booking | 2% | 2% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a lower share of patients for COPD (0.8% against 1.9%), atrial fibrillation (1.0% against 2.2%) and stroke or TIA (1.2% against 1.9%). The practice's patients live in areas with an average deprivation score of 20.8 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.4 years for women and 80.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 13.5% | 15.2% |
| Depression | 18+ yrs | 12.4% | 14.3% |
| Diabetes | 17+ yrs | 8.4% | 7.9% |
| Asthma | 6+ yrs | 5.3% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.2% | 4.6% |
| Cancer | All ages | 3.0% | 3.8% |
| Coronary heart disease | All ages | 2.7% | 3.0% |
| Osteoporosis | 50+ yrs | 1.5% | 1.2% |
| Stroke and TIA | All ages | 1.2% | 1.9% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Atrial fibrillation | All ages | 1.0% | 2.2% |
| Heart failure | All ages | 0.9% | 1.1% |
| COPD | All ages | 0.8% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Palliative care | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.6% | 0.6% |
| Dementia | All ages | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 75.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 79.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 63.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.3% | 74.9% |
Willow Practice, Maswell Park Health Centre, Hounslow Avenue, Hounslow, TW3 2DY. Phone: 020 8630 3476. Website: www.maswellparkdoctors.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Kingfisher Practice | 0.0 km | 82% |
| Redwood Practice | 0.0 km | 89% |
| First Care Practice | 1.1 km | 90% |
| The Medical Centre | 1.1 km | 77% |
| Chestnut Practice | 1.2 km | 77% |
- Bath Road Surgery (75% overall experience good)
- Blue Wing Family Doctor Unit (61% overall experience good)
- Chestnut Practice (77% overall experience good)
- Dr Parvinder Garcha (78% overall experience good)
- HMC Health Hounslow (77% overall experience good)
- Hounslow Medical Centre (77% overall experience good)
- Kingfisher Practice (82% overall experience good)
- Redwood Practice (89% overall experience good)
- The Green Practice (70% overall experience good)
How do patients rate Willow Practice?
In the 2026 GP Patient Survey, 80% of patients described their overall experience of Willow Practice as good, against 77% across England. 61% found it easy to get through by phone.
How many patients are registered at Willow Practice?
7,082 patients were registered in September 2026, up 1.2% on a year earlier.
What is Willow Practice's CQC rating?
Good overall, published in September 2016.
How many GPs does Willow Practice have?
3.5 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,027 patients per GP against 2,171 across England.
Are appointments at Willow Practice face to face?
43% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Willow Practice's phone number?
020 8630 3476.