Blue Wing Family Doctor Unit, Hounslow: patient reviews and CQC rating
Blue Wing Family Doctor Unit is a GP practice in Hounslow with 6,793 registered patients (September 2026). In the 2026 GP Patient Survey, 61% of its patients described their overall experience as good, below the England figure of 77% (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in October 2017. It has 2.7 full-time-equivalent qualified GPs, or 2,485 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Blue Wing Family Doctor Unit
Its result closest to England is the share who said they were treated with care and concern: 84%, against 86% across England. Its weakest is the share who said the wait for their last appointment was about right: 42%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 9 below by more than the survey's margin of error, and 2 within it.
On overall experience it is 17th of the 17 practices in Hounslow with 50 or more responses. 38% found it easy to get through by phone (England: 57%). The overall experience result is 20 points lower than in 2025 (81%). 102 patients answered the survey (response rate 20%).
| Survey question | Blue Wing Family Doctor Unit | West and North London | England |
|---|---|---|---|
| Overall experience good | 61% | 75% | 77% |
| Easy to contact by phone | 38% | 62% | 57% |
| Easy to contact via the website | 39% | 57% | 58% |
| Easy to contact via the NHS App | 30% | 54% | 54% |
| Reception team helpful | 63% | 83% | 85% |
| Last contact good | 57% | 73% | 73% |
| Wait for appointment about right | 42% | 68% | 69% |
| Listened to well | 78% | 86% | 87% |
| Treated with care and concern | 84% | 84% | 86% |
| Confidence and trust in the clinician | 86% | 92% | 93% |
| Needs met | 88% | 89% | 90% |
CQC's overall rating for Blue Wing Family Doctor Unit is Good, published in October 2017. All 5 key questions are rated Good. It held the same rating in the report before (January 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,793 patients were registered at Blue Wing Family Doctor Unit in September 2026, down 7.9% on a year earlier (England: down 1.1%).
18% of its patients are aged 65 or over, against 19% across England. With 2.7 full-time-equivalent qualified GPs, there are 2,485 patients per GP, more than the England figure of 2,171 and West and North London's 2,497. The practice also has 0.5 nurses and 0.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.7 | 2.7 |
| August 2024 | 2.7 | 2.7 |
| August 2025 | 2.7 | 2.7 |
| August 2026 | 2.7 | 2.7 |
From June 2026 to August 2026 the practice recorded 2,830 appointments a month, or 417 per 1,000 registered patients (England: 510). 85% were face to face (England: 63%). 21% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
60% were with a GP rather than another member of the practice team. 9% of booked patients did not attend.
| Measure | Blue Wing Family Doctor Unit | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 417 | 469 | 510 |
| Face to face | 85% | 60% | 63% |
| Same day as booked | 21% | 48% | 45% |
| More than 28 days after booking | 4% | 2% | 5% |
| Did not attend | 9% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (13.3% against 7.9%). It has a lower share for osteoporosis (0.1% against 1.2%), chronic kidney disease (2.3% against 4.6%) and cancer (2.4% against 3.8%). The practice's patients live in areas with an average deprivation score of 27.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.1 years for women and 79.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.3% | 15.2% |
| Diabetes | 17+ yrs | 13.3% | 7.9% |
| Depression | 18+ yrs | 10.3% | 14.3% |
| Asthma | 6+ yrs | 7.0% | 6.6% |
| Coronary heart disease | All ages | 3.3% | 3.0% |
| Cancer | All ages | 2.4% | 3.8% |
| Chronic kidney disease | 18+ yrs | 2.3% | 4.6% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| Atrial fibrillation | All ages | 1.7% | 2.2% |
| COPD | All ages | 1.3% | 1.9% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Heart failure | All ages | 1.1% | 1.1% |
| Dementia | All ages | 0.8% | 0.8% |
| Learning disability | All ages | 0.8% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Palliative care | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 63.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 50.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 67.1% | 74.9% |
Blue Wing Family Doctor Unit, 92 Bath Road, Heart of Hounslow Centre for Health, Hounslow, TW3 3EL. Phone: 020 8630 1300. Website: www.familydoctorunit.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Chestnut Practice | 0.0 km | 77% |
| The Green Practice | 0.0 km | 70% |
| HMC Health Hounslow | 0.0 km | 77% |
| Hounslow Medical Centre | 0.4 km | 77% |
| Bath Road Surgery | 0.4 km | 75% |
- Bath Road Surgery (75% overall experience good)
- Chestnut Practice (77% overall experience good)
- Dr Parvinder Garcha (78% overall experience good)
- HMC Health Hounslow (77% overall experience good)
- Hounslow Medical Centre (77% overall experience good)
- Kingfisher Practice (82% overall experience good)
- Redwood Practice (89% overall experience good)
- The Green Practice (70% overall experience good)
- Willow Practice (80% overall experience good)
How do patients rate Blue Wing Family Doctor Unit?
In the 2026 GP Patient Survey, 61% of patients described their overall experience of Blue Wing Family Doctor Unit as good, below the England figure of 77%. 38% found it easy to get through by phone.
How many patients are registered at Blue Wing Family Doctor Unit?
6,793 patients were registered in September 2026, down 7.9% on a year earlier.
What is Blue Wing Family Doctor Unit's CQC rating?
Good overall, published in October 2017.
How many GPs does Blue Wing Family Doctor Unit have?
2.7 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 2,485 patients per GP against 2,171 across England.
Are appointments at Blue Wing Family Doctor Unit face to face?
85% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Blue Wing Family Doctor Unit's phone number?
020 8630 1300.