HMC Health Hounslow, Hounslow: patient reviews and CQC rating
HMC Health Hounslow is a GP practice in Hounslow with 17,940 registered patients (September 2026). In the 2026 GP Patient Survey, 77% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in November 2019. It has 3.8 full-time-equivalent qualified GPs, or 4,705 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about HMC Health Hounslow
Its best result against England is the share who found it easy to get through to the practice by phone: 72%, above the England figure of 57%. Its weakest is the share who said the wait for their last appointment was about right: 52%, below the England figure of 69%. Of the 11 results in the table, 1 is above England and 1 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 11th of the 17 practices in Hounslow with 50 or more responses. 72% found it easy to get through by phone (England: 57%). The overall experience result is 3 points lower than in 2025 (80%). 69 patients answered the survey (response rate 10%).
| Survey question | HMC Health Hounslow | West and North London | England |
|---|---|---|---|
| Overall experience good | 77% | 75% | 77% |
| Easy to contact by phone | 72% | 62% | 57% |
| Easy to contact via the website | 65% | 57% | 58% |
| Easy to contact via the NHS App | 68% | 54% | 54% |
| Reception team helpful | 88% | 83% | 85% |
| Last contact good | 79% | 73% | 73% |
| Wait for appointment about right | 52% | 68% | 69% |
| Listened to well | 86% | 86% | 87% |
| Treated with care and concern | 84% | 84% | 86% |
| Confidence and trust in the clinician | 88% | 92% | 93% |
| Needs met | 88% | 89% | 90% |
CQC's overall rating for HMC Health Hounslow is Good, published in November 2019. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (April 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
17,940 patients were registered at HMC Health Hounslow in September 2026, down 2.9% on a year earlier (England: down 1.1%).
7% of its patients are aged 65 or over, against 19% across England. With 3.8 full-time-equivalent qualified GPs, there are 4,705 patients per GP, more than the England figure of 2,171 and West and North London's 2,497. The practice also has 1.0 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.9 | 4.9 |
| August 2024 | 4.9 | 4.9 |
| August 2025 | 4.9 | 4.9 |
| August 2026 | 3.8 | 3.8 |
From June 2026 to August 2026 the practice recorded 6,339 appointments a month, or 353 per 1,000 registered patients (England: 510). 91% were face to face (England: 63%). 35% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
61% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | HMC Health Hounslow | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 353 | 469 | 510 |
| Face to face | 91% | 60% | 63% |
| Same day as booked | 35% | 48% | 45% |
| More than 28 days after booking | 2% | 2% | 5% |
| Did not attend | 7% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (11.1% against 7.9%). It has a lower share for osteoporosis (0.0% against 1.2%), COPD (0.3% against 1.9%) and peripheral arterial disease (0.1% against 0.6%). The practice's patients live in areas with an average deprivation score of 28.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.0 years for women and 79.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 11.9% | 15.2% |
| Diabetes | 17+ yrs | 11.1% | 7.9% |
| Depression | 18+ yrs | 3.7% | 14.3% |
| Asthma | 6+ yrs | 2.6% | 6.6% |
| Coronary heart disease | All ages | 1.6% | 3.0% |
| Chronic kidney disease | 18+ yrs | 1.4% | 4.6% |
| Cancer | All ages | 0.9% | 3.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Stroke and TIA | All ages | 0.6% | 1.9% |
| Learning disability | All ages | 0.5% | 0.6% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% |
| Atrial fibrillation | All ages | 0.4% | 2.2% |
| Heart failure | All ages | 0.4% | 1.1% |
| COPD | All ages | 0.3% | 1.9% |
| Dementia | All ages | 0.2% | 0.8% |
| Palliative care | All ages | 0.2% | 0.6% |
| Peripheral arterial disease | All ages | 0.1% | 0.6% |
| Osteoporosis | 50+ yrs | 0.0% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 49.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 60.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 53.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 64.7% | 74.9% |
HMC Health Hounslow, 92 Bath Road, Hounslow, TW3 3LN. Phone: 020 8104 0810.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Chestnut Practice | 0.0 km | 77% |
| The Green Practice | 0.0 km | 70% |
| Blue Wing Family Doctor Unit | 0.0 km | 61% |
| Hounslow Medical Centre | 0.4 km | 77% |
| Bath Road Surgery | 0.4 km | 75% |
- Bath Road Surgery (75% overall experience good)
- Blue Wing Family Doctor Unit (61% overall experience good)
- Chestnut Practice (77% overall experience good)
- Dr Parvinder Garcha (78% overall experience good)
- Hounslow Medical Centre (77% overall experience good)
- Kingfisher Practice (82% overall experience good)
- Redwood Practice (89% overall experience good)
- The Green Practice (70% overall experience good)
- Willow Practice (80% overall experience good)
How do patients rate HMC Health Hounslow?
In the 2026 GP Patient Survey, 77% of patients described their overall experience of HMC Health Hounslow as good, against 77% across England. 72% found it easy to get through by phone.
How many patients are registered at HMC Health Hounslow?
17,940 patients were registered in September 2026, down 2.9% on a year earlier.
What is HMC Health Hounslow's CQC rating?
Good overall, published in November 2019.
How many GPs does HMC Health Hounslow have?
3.8 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 4,705 patients per GP against 2,171 across England.
Are appointments at HMC Health Hounslow face to face?
91% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is HMC Health Hounslow's phone number?
020 8104 0810.