Chestnut Practice, Hounslow: patient reviews and CQC rating
Chestnut Practice is a GP practice in Hounslow with 7,378 registered patients (September 2026). In the 2026 GP Patient Survey, 77% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in May 2018. It has 2.7 full-time-equivalent qualified GPs, or 2,686 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Chestnut Practice
Its best result against England is the share who said the healthcare professional was good at listening to them: 89%, against 87% across England. Its weakest is the share who said the wait for their last appointment was about right: 46%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 3 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 9th of the 17 practices in Hounslow with 50 or more responses. 57% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (78%). 93 patients answered the survey (response rate 15%).
| Survey question | Chestnut Practice | West and North London | England |
|---|---|---|---|
| Overall experience good | 77% | 75% | 77% |
| Easy to contact by phone | 57% | 62% | 57% |
| Easy to contact via the website | 37% | 57% | 58% |
| Easy to contact via the NHS App | 44% | 54% | 54% |
| Reception team helpful | 83% | 83% | 85% |
| Last contact good | 72% | 73% | 73% |
| Wait for appointment about right | 46% | 68% | 69% |
| Listened to well | 89% | 86% | 87% |
| Treated with care and concern | 84% | 84% | 86% |
| Confidence and trust in the clinician | 87% | 92% | 93% |
| Needs met | 90% | 89% | 90% |
In the Friends and Family Test for July 2026, 99% of 132 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Chestnut Practice is Good, published in May 2018. All 5 key questions are rated Good. It held the same rating in the report before (September 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,378 patients were registered at Chestnut Practice in September 2026, down 11.1% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 2.7 full-time-equivalent qualified GPs, there are 2,686 patients per GP, more than the England figure of 2,171 and West and North London's 2,497. The practice also has 1.0 nurses and 1.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.5 | 3.5 |
| August 2024 | 3.5 | 3.5 |
| August 2025 | 2.7 | 2.7 |
| August 2026 | 2.7 | 2.7 |
From June 2026 to August 2026 the practice recorded 3,689 appointments a month, or 500 per 1,000 registered patients (England: 510). 89% were face to face (England: 63%). 34% took place on the day they were booked and 7% more than 28 days after booking (England: 45% and 5%).
39% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Chestnut Practice | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 500 | 469 | 510 |
| Face to face | 89% | 60% | 63% |
| Same day as booked | 34% | 48% | 45% |
| More than 28 days after booking | 7% | 2% | 5% |
| Did not attend | 7% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (13.2% against 7.9%). It has a lower share for osteoporosis (0.2% against 1.2%), depression (3.3% against 14.3%) and peripheral arterial disease (0.2% against 0.6%). The practice's patients live in areas with an average deprivation score of 27.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.1 years for women and 79.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.8% | 15.2% |
| Diabetes | 17+ yrs | 13.2% | 7.9% |
| Asthma | 6+ yrs | 4.0% | 6.6% |
| Depression | 18+ yrs | 3.3% | 14.3% |
| Chronic kidney disease | 18+ yrs | 3.1% | 4.6% |
| Coronary heart disease | All ages | 2.9% | 3.0% |
| Cancer | All ages | 2.4% | 3.8% |
| Stroke and TIA | All ages | 1.1% | 1.9% |
| Atrial fibrillation | All ages | 0.9% | 2.2% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| COPD | All ages | 0.8% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Heart failure | All ages | 0.5% | 1.1% |
| Dementia | All ages | 0.4% | 0.8% |
| Palliative care | All ages | 0.3% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 66.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 62.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.4% | 74.9% |
Chestnut Practice, Heart of Hounslow Centre for Health, 92 Bath Road, Hounslow, TW3 3EL. Phone: 020 8630 1400. Website: www.chestnutpractice.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Green Practice | 0.0 km | 70% |
| Blue Wing Family Doctor Unit | 0.0 km | 61% |
| HMC Health Hounslow | 0.0 km | 77% |
| Hounslow Medical Centre | 0.4 km | 77% |
| Bath Road Surgery | 0.4 km | 75% |
- Bath Road Surgery (75% overall experience good)
- Blue Wing Family Doctor Unit (61% overall experience good)
- Dr Parvinder Garcha (78% overall experience good)
- HMC Health Hounslow (77% overall experience good)
- Hounslow Medical Centre (77% overall experience good)
- Kingfisher Practice (82% overall experience good)
- Redwood Practice (89% overall experience good)
- The Green Practice (70% overall experience good)
- Willow Practice (80% overall experience good)
How do patients rate Chestnut Practice?
In the 2026 GP Patient Survey, 77% of patients described their overall experience of Chestnut Practice as good, against 77% across England. 57% found it easy to get through by phone.
How many patients are registered at Chestnut Practice?
7,378 patients were registered in September 2026, down 11.1% on a year earlier.
What is Chestnut Practice's CQC rating?
Good overall, published in May 2018.
How many GPs does Chestnut Practice have?
2.7 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 2,686 patients per GP against 2,171 across England.
Are appointments at Chestnut Practice face to face?
89% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Chestnut Practice's phone number?
020 8630 1400.