Kingfisher Practice, Hounslow: patient reviews and CQC rating
Kingfisher Practice is a GP practice in Hounslow with 6,402 registered patients (September 2026). In the 2026 GP Patient Survey, 82% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in August 2016. It has 3.1 full-time-equivalent qualified GPs, or 2,052 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Kingfisher Practice
Its best result against England is the share who found it easy to get through to the practice by phone: 88%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 44%, against 58% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 4th of the 17 practices in Hounslow with 50 or more responses. 88% found it easy to get through by phone (England: 57%). The overall experience result is 11 points lower than in 2025 (93%). 96 patients answered the survey (response rate 23%).
| Survey question | Kingfisher Practice | West and North London | England |
|---|---|---|---|
| Overall experience good | 82% | 75% | 77% |
| Easy to contact by phone | 88% | 62% | 57% |
| Easy to contact via the website | 44% | 57% | 58% |
| Easy to contact via the NHS App | 69% | 54% | 54% |
| Reception team helpful | 92% | 83% | 85% |
| Last contact good | 85% | 73% | 73% |
| Wait for appointment about right | 74% | 68% | 69% |
| Listened to well | 84% | 86% | 87% |
| Treated with care and concern | 86% | 84% | 86% |
| Confidence and trust in the clinician | 89% | 92% | 93% |
| Needs met | 96% | 89% | 90% |
In the Friends and Family Test for July 2026, 97% of 34 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Kingfisher Practice is Good, published in August 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,402 patients were registered at Kingfisher Practice in September 2026, almost the same as a year earlier.
15% of its patients are aged 65 or over, against 19% across England. With 3.1 full-time-equivalent qualified GPs, there are 2,052 patients per GP, close to the England figure of 2,171 and West and North London's 2,497. The practice also has 0.4 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.7 | 5.5 |
| August 2024 | 3.0 | 4.8 |
| August 2025 | 3.1 | 5.3 |
| August 2026 | 3.1 | 5.3 |
From June 2026 to August 2026 the practice recorded 2,363 appointments a month, or 369 per 1,000 registered patients (England: 510). 88% were face to face (England: 63%). 22% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
64% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Kingfisher Practice | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 369 | 469 | 510 |
| Face to face | 88% | 60% | 63% |
| Same day as booked | 22% | 48% | 45% |
| More than 28 days after booking | 5% | 2% | 5% |
| Did not attend | 7% | 5% | 4% |
Compared with England, the practice has a lower share of patients for palliative or supportive care needs (0.1% against 0.6%), atrial fibrillation (1.3% against 2.2%) and COPD (1.1% against 1.9%). The practice's patients live in areas with an average deprivation score of 20.1 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.4 years for women and 80.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.6% | 15.2% |
| Depression | 18+ yrs | 9.3% | 14.3% |
| Diabetes | 17+ yrs | 8.8% | 7.9% |
| Asthma | 6+ yrs | 6.7% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.3% | 4.6% |
| Cancer | All ages | 3.0% | 3.8% |
| Coronary heart disease | All ages | 3.0% | 3.0% |
| Stroke and TIA | All ages | 1.7% | 1.9% |
| Atrial fibrillation | All ages | 1.3% | 2.2% |
| Osteoporosis | 50+ yrs | 1.2% | 1.2% |
| COPD | All ages | 1.1% | 1.9% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Heart failure | All ages | 0.8% | 1.1% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Dementia | All ages | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 75.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 76.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 68.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.5% | 74.9% |
Kingfisher Practice, Maswell Park Health Centre, Hounslow Avenue, Hounslow, TW3 2DY. Phone: 020 8630 3482. Website: www.maswellparkdoctors.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Redwood Practice | 0.0 km | 89% |
| Willow Practice | 0.0 km | 80% |
| First Care Practice | 1.1 km | 90% |
| The Medical Centre | 1.1 km | 77% |
| Chestnut Practice | 1.2 km | 77% |
- Bath Road Surgery (75% overall experience good)
- Blue Wing Family Doctor Unit (61% overall experience good)
- Chestnut Practice (77% overall experience good)
- Dr Parvinder Garcha (78% overall experience good)
- HMC Health Hounslow (77% overall experience good)
- Hounslow Medical Centre (77% overall experience good)
- Redwood Practice (89% overall experience good)
- The Green Practice (70% overall experience good)
- Willow Practice (80% overall experience good)
How do patients rate Kingfisher Practice?
In the 2026 GP Patient Survey, 82% of patients described their overall experience of Kingfisher Practice as good, against 77% across England. 88% found it easy to get through by phone.
How many patients are registered at Kingfisher Practice?
6,402 patients were registered in September 2026, down 0.2% on a year earlier.
What is Kingfisher Practice's CQC rating?
Good overall, published in August 2016.
How many GPs does Kingfisher Practice have?
3.1 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,052 patients per GP against 2,171 across England.
Are appointments at Kingfisher Practice face to face?
88% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Kingfisher Practice's phone number?
020 8630 3482.