The Medical Centre, Hounslow: patient reviews and CQC rating
The Medical Centre is a GP practice in Hounslow with 5,581 registered patients (September 2026). In the 2026 GP Patient Survey, 77% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in August 2017. It has 3.9 full-time-equivalent qualified GPs, or 1,443 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 72%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 32%, below the England figure of 58%. Of the 11 results in the table, 1 is above England and 1 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 8th of the 17 practices in Hounslow with 50 or more responses. 72% found it easy to get through by phone (England: 57%). The overall experience result is 5 points lower than in 2025 (82%). 81 patients answered the survey (response rate 12%).
| Survey question | The Medical Centre | West and North London | England |
|---|---|---|---|
| Overall experience good | 77% | 75% | 77% |
| Easy to contact by phone | 72% | 62% | 57% |
| Easy to contact via the website | 32% | 57% | 58% |
| Easy to contact via the NHS App | 67% | 54% | 54% |
| Reception team helpful | 79% | 83% | 85% |
| Last contact good | 76% | 73% | 73% |
| Wait for appointment about right | 68% | 68% | 69% |
| Listened to well | 85% | 86% | 87% |
| Treated with care and concern | 91% | 84% | 86% |
| Confidence and trust in the clinician | 90% | 92% | 93% |
| Needs met | 88% | 89% | 90% |
In the Friends and Family Test for July 2026, 86% of 28 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Medical Centre is Good, published in August 2017. All 5 key questions are rated Good. It held the same rating in the report before (August 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,581 patients were registered at The Medical Centre in September 2026, down 9.4% on a year earlier (England: down 1.1%).
12% of its patients are aged 65 or over, against 19% across England. With 3.9 full-time-equivalent qualified GPs, there are 1,443 patients per GP, fewer than the England figure of 2,171 and West and North London's 2,497. The practice also has 1.0 nurses and 0.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.9 | 3.9 |
| August 2024 | 3.9 | 3.9 |
| August 2025 | 3.9 | 3.9 |
| August 2026 | 3.9 | 3.9 |
From June 2026 to August 2026 the practice recorded 3,635 appointments a month, or 651 per 1,000 registered patients (England: 510). 66% were face to face (England: 63%). 32% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
44% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | The Medical Centre | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 651 | 469 | 510 |
| Face to face | 66% | 60% | 63% |
| Same day as booked | 32% | 48% | 45% |
| More than 28 days after booking | 5% | 2% | 5% |
| Did not attend | 7% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (11.9% against 7.9%). It has a lower share for osteoporosis (0.1% against 1.2%), depression (3.3% against 14.3%) and COPD (0.5% against 1.9%). The practice's patients live in areas with an average deprivation score of 27.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.4 years for women and 79.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 12.7% | 15.2% |
| Diabetes | 17+ yrs | 11.9% | 7.9% |
| Asthma | 6+ yrs | 5.2% | 6.6% |
| Depression | 18+ yrs | 3.3% | 14.3% |
| Coronary heart disease | All ages | 2.9% | 3.0% |
| Chronic kidney disease | 18+ yrs | 2.5% | 4.6% |
| Cancer | All ages | 1.7% | 3.8% |
| Stroke and TIA | All ages | 1.2% | 1.9% |
| Atrial fibrillation | All ages | 1.0% | 2.2% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| COPD | All ages | 0.5% | 1.9% |
| Heart failure | All ages | 0.5% | 1.1% |
| Dementia | All ages | 0.4% | 0.8% |
| Palliative care | All ages | 0.3% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Epilepsy | 18+ yrs | 0.3% | 0.8% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 60.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 71.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 61.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.8% | 74.9% |
The Medical Centre, 3-5 Cecil Road, Hounslow, TW3 1NU. Phone: 020 8572 2536. Website: www.themedicalcentre.org.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| First Care Practice | 0.4 km | 90% |
| Dr Parvinder Garcha | 0.7 km | 78% |
| Dr Parmod Luthra | 0.8 km | 88% |
| Thornbury Road Centre for Health | 0.9 km | 78% |
| Chestnut Practice | 1.1 km | 77% |
- Cranford Medical Centre (67% overall experience good)
- Crosslands Surgery (89% overall experience good)
- Dr Singh's Surgery (83% overall experience good)
- First Care Practice (90% overall experience good)
- Heston Practice (69% overall experience good)
- Skyways Medical Centre (75% overall experience good)
- The Jersey Practice (80% overall experience good)
How do patients rate The Medical Centre?
In the 2026 GP Patient Survey, 77% of patients described their overall experience of The Medical Centre as good, against 77% across England. 72% found it easy to get through by phone.
How many patients are registered at The Medical Centre?
5,581 patients were registered in September 2026, down 9.4% on a year earlier.
What is The Medical Centre's CQC rating?
Good overall, published in August 2017.
How many GPs does The Medical Centre have?
3.9 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 1,443 patients per GP against 2,171 across England.
Are appointments at The Medical Centre face to face?
66% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Medical Centre's phone number?
020 8572 2536.