Dr Parmod Luthra, Isleworth: patient reviews and CQC rating
Dr Parmod Luthra is a GP practice in Isleworth with 6,586 registered patients (September 2026). In the 2026 GP Patient Survey, 88% of its patients described their overall experience as good, above the England figure of 77% (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in May 2021. It has 2.5 full-time-equivalent qualified GPs, or 2,646 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Dr Parmod Luthra
Its best result against England is the share who found it easy to get through to the practice by phone: 82%, above the England figure of 57%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 93%, against 93% across England. Of the 11 results in the table, 5 are above England and 0 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 1st of the 3 practices in Isleworth with 50 or more responses. 82% found it easy to get through by phone (England: 57%). The overall experience result is 12 points higher than in 2025 (76%). 92 patients answered the survey (response rate 15%).
| Survey question | Dr Parmod Luthra | West and North London | England |
|---|---|---|---|
| Overall experience good | 88% | 75% | 77% |
| Easy to contact by phone | 82% | 62% | 57% |
| Easy to contact via the website | 69% | 57% | 58% |
| Easy to contact via the NHS App | 77% | 54% | 54% |
| Reception team helpful | 96% | 83% | 85% |
| Last contact good | 90% | 73% | 73% |
| Wait for appointment about right | 71% | 68% | 69% |
| Listened to well | 90% | 86% | 87% |
| Treated with care and concern | 90% | 84% | 86% |
| Confidence and trust in the clinician | 93% | 92% | 93% |
| Needs met | 91% | 89% | 90% |
In the Friends and Family Test for July 2026, 96% of 296 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Dr Parmod Luthra is Good, published in May 2021. All 5 key questions are rated Good. It held the same rating in the report before (April 2020).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,586 patients were registered at Dr Parmod Luthra in September 2026, down 11.7% on a year earlier (England: down 1.1%).
15% of its patients are aged 65 or over, against 19% across England. With 2.5 full-time-equivalent qualified GPs, there are 2,646 patients per GP, more than the England figure of 2,171 and West and North London's 2,497. The practice also has 0.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.2 | 6.4 |
| August 2024 | 3.2 | 4.9 |
| August 2025 | 3.2 | 4.2 |
| August 2026 | 2.5 | 3.3 |
From June 2026 to August 2026 the practice recorded 2,612 appointments a month, or 397 per 1,000 registered patients (England: 510). 100% were face to face (England: 63%). 18% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
64% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Dr Parmod Luthra | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 397 | 469 | 510 |
| Face to face | 100% | 60% | 63% |
| Same day as booked | 18% | 48% | 45% |
| More than 28 days after booking | 0% | 2% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (11.2% against 7.9%). It has a lower share for osteoporosis (0.2% against 1.2%), palliative or supportive care needs (0.1% against 0.6%) and peripheral arterial disease (0.1% against 0.6%). The practice's patients live in areas with an average deprivation score of 20.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.9 years for women and 80.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.0% | 15.2% |
| Diabetes | 17+ yrs | 11.2% | 7.9% |
| Depression | 18+ yrs | 8.6% | 14.3% |
| Asthma | 6+ yrs | 4.3% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.3% | 4.6% |
| Coronary heart disease | All ages | 3.1% | 3.0% |
| Cancer | All ages | 2.3% | 3.8% |
| Stroke and TIA | All ages | 1.3% | 1.9% |
| Atrial fibrillation | All ages | 1.0% | 2.2% |
| Heart failure | All ages | 0.9% | 1.1% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Learning disability | All ages | 0.8% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| COPD | All ages | 0.6% | 1.9% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Dementia | All ages | 0.4% | 0.8% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Peripheral arterial disease | All ages | 0.1% | 0.6% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 65.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 68.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 61.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.3% | 74.9% |
Dr Parmod Luthra, Thornbury Road Centre for Health, Thornbury Road, Isleworth, TW7 4HQ. Phone: 020 8630 1058.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Thornbury Road Centre for Health | 0.0 km | 78% |
| The Medical Centre | 0.8 km | 77% |
| First Care Practice | 1.2 km | 90% |
| Islesworth Practice | 1.4 km | 87% |
| Dr Parvinder Garcha | 1.4 km | 78% |
- Albany Practice (69% overall experience good)
- BRENTFORD FAMILY PRACTICE (77% overall experience good)
- Brentford Group Practice (72% overall experience good)
- Islesworth Practice (87% overall experience good)
- St Margaret's Medical Practice (81% overall experience good)
- Thornbury Road Centre for Health (78% overall experience good)
How do patients rate Dr Parmod Luthra?
In the 2026 GP Patient Survey, 88% of patients described their overall experience of Dr Parmod Luthra as good, above the England figure of 77%. 82% found it easy to get through by phone.
How many patients are registered at Dr Parmod Luthra?
6,586 patients were registered in September 2026, down 11.7% on a year earlier.
What is Dr Parmod Luthra's CQC rating?
Good overall, published in May 2021.
How many GPs does Dr Parmod Luthra have?
2.5 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 2,646 patients per GP against 2,171 across England.
Are appointments at Dr Parmod Luthra face to face?
100% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Dr Parmod Luthra's phone number?
020 8630 1058.