St Margaret's Medical Practice, Twickenham: patient reviews and CQC rating
St Margaret's Medical Practice is a GP practice in Twickenham with 12,902 registered patients (September 2026). In the 2026 GP Patient Survey, 81% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in November 2017. It has 5.4 full-time-equivalent qualified GPs, or 2,378 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about St Margaret's Medical Practice
Its best result against England is the share who found it easy to get through to the practice by phone: 77%, above the England figure of 57%. Its weakest is the share who had confidence and trust in the healthcare professional they saw: 88%, against 93% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 8th of the 11 practices in Twickenham with 50 or more responses. 77% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (79%). 75 patients answered the survey (response rate 17%).
| Survey question | St Margaret's Medical Practice | West and North London | England |
|---|---|---|---|
| Overall experience good | 81% | 75% | 77% |
| Easy to contact by phone | 77% | 62% | 57% |
| Easy to contact via the website | 54% | 57% | 58% |
| Easy to contact via the NHS App | 55% | 54% | 54% |
| Reception team helpful | 97% | 83% | 85% |
| Last contact good | 78% | 73% | 73% |
| Wait for appointment about right | 69% | 68% | 69% |
| Listened to well | 85% | 86% | 87% |
| Treated with care and concern | 86% | 84% | 86% |
| Confidence and trust in the clinician | 88% | 92% | 93% |
| Needs met | 89% | 89% | 90% |
In the Friends and Family Test for July 2026, 90% of 421 responses rated the practice good or very good (England: 92%).
CQC's overall rating for St Margaret's Medical Practice is Good, published in November 2017. All 5 key questions are rated Good. It held the same rating in the report before (March 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
12,902 patients were registered at St Margaret's Medical Practice in September 2026, up 0.8% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 5.4 full-time-equivalent qualified GPs, there are 2,378 patients per GP, close to the England figure of 2,171 and West and North London's 2,497. The practice also has 1.2 nurses and 2.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.4 | 7.0 |
| August 2024 | 4.5 | 5.7 |
| August 2025 | 5.5 | 6.6 |
| August 2026 | 5.4 | 7.0 |
From June 2026 to August 2026 the practice recorded 8,998 appointments a month, or 697 per 1,000 registered patients (England: 510). 43% were face to face (England: 63%). 57% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
48% were with a GP rather than another member of the practice team. 1% of booked patients did not attend.
| Measure | St Margaret's Medical Practice | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 697 | 469 | 510 |
| Face to face | 43% | 60% | 63% |
| Same day as booked | 57% | 48% | 45% |
| More than 28 days after booking | 0% | 2% | 5% |
| Did not attend | 1% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (0.8% against 0.6%). It has a lower share for osteoporosis (0.4% against 1.2%), peripheral arterial disease (0.3% against 0.6%) and a learning disability (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 18.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.0 years for women and 79.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 12.0% | 15.2% |
| Depression | 18+ yrs | 10.8% | 14.3% |
| Diabetes | 17+ yrs | 6.9% | 7.9% |
| Asthma | 6+ yrs | 6.1% | 6.6% |
| Cancer | All ages | 3.3% | 3.8% |
| Chronic kidney disease | 18+ yrs | 3.1% | 4.6% |
| Coronary heart disease | All ages | 2.2% | 3.0% |
| Atrial fibrillation | All ages | 1.7% | 2.2% |
| COPD | All ages | 1.5% | 1.9% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Palliative care | All ages | 0.8% | 0.6% |
| Dementia | All ages | 0.8% | 0.8% |
| Heart failure | All ages | 0.8% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Learning disability | All ages | 0.3% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 70.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 70.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.7% | 74.9% |
St Margaret's Medical Practice, St Margarets Medical Practice, 237 St Margarets Road, Twickenham, TW1 1NE. Phone: 020 8892 1986.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Richmond Lock Surgery | 0.6 km | 93% |
| Twickenham Park Surgery - Johal | 0.7 km | 88% |
| Islesworth Practice | 1.0 km | 87% |
| The York Medical Practice | 1.1 km | 81% |
| The Acorn Group Practice - Jackson | 1.4 km | 79% |
- Albany Practice (69% overall experience good)
- BRENTFORD FAMILY PRACTICE (77% overall experience good)
- Brentford Group Practice (72% overall experience good)
- Dr Parmod Luthra (88% overall experience good)
- Islesworth Practice (87% overall experience good)
- Thornbury Road Centre for Health (78% overall experience good)
How do patients rate St Margaret's Medical Practice?
In the 2026 GP Patient Survey, 81% of patients described their overall experience of St Margaret's Medical Practice as good, against 77% across England. 77% found it easy to get through by phone.
How many patients are registered at St Margaret's Medical Practice?
12,902 patients were registered in September 2026, up 0.8% on a year earlier.
What is St Margaret's Medical Practice's CQC rating?
Good overall, published in November 2017.
How many GPs does St Margaret's Medical Practice have?
5.4 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 2,378 patients per GP against 2,171 across England.
Are appointments at St Margaret's Medical Practice face to face?
43% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is St Margaret's Medical Practice's phone number?
020 8892 1986.