The Acorn Group Practice - Jackson, Twickenham: patient reviews and CQC rating
The Acorn Group Practice - Jackson is a GP practice in Twickenham with 7,178 registered patients (September 2026). In the 2026 GP Patient Survey, 79% of its patients described their overall experience as good, against 77% across England (South West London: 81%). The Care Quality Commission rates it Good overall, in a report published in September 2018. It has 3.5 full-time-equivalent qualified GPs, or 2,071 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Acorn Group Practice - Jackson
Its best result against England is the share who found it easy to contact the practice through its website: 69%, above the England figure of 58%. Its weakest is the share who said the wait for their last appointment was about right: 55%, below the England figure of 69%. Of the 11 results in the table, 1 is above England and 1 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 9th of the 11 practices in Twickenham with 50 or more responses. 55% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (75%). 101 patients answered the survey (response rate 23%).
| Survey question | The Acorn Group Practice - Jackson | South West London | England |
|---|---|---|---|
| Overall experience good | 79% | 81% | 77% |
| Easy to contact by phone | 55% | 64% | 57% |
| Easy to contact via the website | 69% | 64% | 58% |
| Easy to contact via the NHS App | 49% | 57% | 54% |
| Reception team helpful | 82% | 87% | 85% |
| Last contact good | 73% | 77% | 73% |
| Wait for appointment about right | 55% | 71% | 69% |
| Listened to well | 91% | 88% | 87% |
| Treated with care and concern | 93% | 87% | 86% |
| Confidence and trust in the clinician | 96% | 93% | 93% |
| Needs met | 92% | 91% | 90% |
In the Friends and Family Test for July 2026, 93% of 347 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Acorn Group Practice - Jackson is Good, published in September 2018. All 5 key questions are rated Good. It held the same rating in the report before (January 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,178 patients were registered at The Acorn Group Practice - Jackson in September 2026, down 6.9% on a year earlier (England: down 1.1%).
21% of its patients are aged 65 or over, against 19% across England. With 3.5 full-time-equivalent qualified GPs, there are 2,071 patients per GP, close to the England figure of 2,171 and South West London's 2,060. The practice also has 0.6 nurses and 2.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.6 | 5.7 |
| August 2024 | 3.5 | 4.5 |
| August 2025 | 4.6 | 5.6 |
| August 2026 | 3.5 | 4.5 |
From June 2026 to August 2026 the practice recorded 2,370 appointments a month, or 330 per 1,000 registered patients (England: 510). 81% were face to face (England: 63%). 25% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
68% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | The Acorn Group Practice - Jackson | South West London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 330 | 434 | 510 |
| Face to face | 81% | 58% | 63% |
| Same day as booked | 25% | 46% | 45% |
| More than 28 days after booking | 1% | 3% | 5% |
| Did not attend | 6% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for cancer (4.8% against 3.8%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%), COPD (0.9% against 1.9%) and osteoporosis (0.6% against 1.2%). The practice's patients live in areas with an average deprivation score of 9.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 87.0 years for women and 81.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 13.0% | 14.3% |
| High blood pressure | All ages | 11.5% | 15.2% |
| Asthma | 6+ yrs | 5.5% | 6.6% |
| Cancer | All ages | 4.8% | 3.8% |
| Diabetes | 17+ yrs | 4.6% | 7.9% |
| Chronic kidney disease | 18+ yrs | 3.8% | 4.6% |
| Coronary heart disease | All ages | 2.2% | 3.0% |
| Atrial fibrillation | All ages | 1.9% | 2.2% |
| Stroke and TIA | All ages | 1.5% | 1.9% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Heart failure | All ages | 1.0% | 1.1% |
| COPD | All ages | 0.9% | 1.9% |
| Dementia | All ages | 0.9% | 0.8% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Learning disability | All ages | 0.3% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 66.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.6% | 74.9% |
The Acorn Group Practice - Jackson, 29-35 Holly Road, Twickenham, TW1 4EA. Phone: 020 8892 4519. Website: www.theacorngrouppractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Cross Deep Surgery | 0.2 km | 89% |
| The York Medical Practice | 0.4 km | 81% |
| The Green Surgery | 0.9 km | 74% |
| Twickenham Park Surgery - Johal | 1.3 km | 88% |
| St Margaret's Medical Practice | 1.4 km | 81% |
- Hampton Hill Medical Centre (83% overall experience good)
- O'Flynn - Hampton Wick (85% overall experience good)
- Thameside Medical Practice - Childs & Partners (85% overall experience good)
- The Green Surgery (74% overall experience good)
How do patients rate The Acorn Group Practice - Jackson?
In the 2026 GP Patient Survey, 79% of patients described their overall experience of The Acorn Group Practice - Jackson as good, against 77% across England. 55% found it easy to get through by phone.
How many patients are registered at The Acorn Group Practice - Jackson?
7,178 patients were registered in September 2026, down 6.9% on a year earlier.
What is The Acorn Group Practice - Jackson's CQC rating?
Good overall, published in September 2018.
How many GPs does The Acorn Group Practice - Jackson have?
3.5 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,071 patients per GP against 2,171 across England.
Are appointments at The Acorn Group Practice - Jackson face to face?
81% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Acorn Group Practice - Jackson's phone number?
020 8892 4519.