O'Flynn - Hampton Wick, Kingston Upon Thames: patient reviews and CQC rating
O'Flynn - Hampton Wick is a GP practice in Kingston Upon Thames with 8,688 registered patients (September 2026). In the 2026 GP Patient Survey, 85% of its patients described their overall experience as good, above the England figure of 77% (South West London: 81%). The Care Quality Commission rates it Requires Improvement overall, in a report published in January 2023. It has 3.4 full-time-equivalent qualified GPs, or 2,526 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about O'Flynn - Hampton Wick
Its best result against England is the share who found it easy to get through to the practice by phone: 81%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice using the NHS App: 44%, against 54% across England. Of the 11 results in the table, 5 are above England and 1 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 4th of the 6 practices in Kingston Upon Thames with 50 or more responses. 81% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (81%). 111 patients answered the survey (response rate 30%).
| Survey question | O'Flynn - Hampton Wick | South West London | England |
|---|---|---|---|
| Overall experience good | 85% | 81% | 77% |
| Easy to contact by phone | 81% | 64% | 57% |
| Easy to contact via the website | 63% | 64% | 58% |
| Easy to contact via the NHS App | 44% | 57% | 54% |
| Reception team helpful | 91% | 87% | 85% |
| Last contact good | 84% | 77% | 73% |
| Wait for appointment about right | 60% | 71% | 69% |
| Listened to well | 97% | 88% | 87% |
| Treated with care and concern | 93% | 87% | 86% |
| Confidence and trust in the clinician | 94% | 93% | 93% |
| Needs met | 87% | 91% | 90% |
In the Friends and Family Test for July 2026, 90% of 262 responses rated the practice good or very good (England: 92%).
CQC's overall rating for O'Flynn - Hampton Wick is Requires Improvement, published in January 2023. One key question is rated differently: Caring Good. Its previous overall rating was Inadequate (May 2022).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Requires Improvement |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Requires Improvement |
8,688 patients were registered at O'Flynn - Hampton Wick in September 2026, down 3.6% on a year earlier (England: down 1.1%).
22% of its patients are aged 65 or over, against 19% across England. With 3.4 full-time-equivalent qualified GPs, there are 2,526 patients per GP, more than the England figure of 2,171 and South West London's 2,060. The practice also has 1.7 nurses and 0.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.4 | 6.6 |
| August 2024 | 3.4 | 5.6 |
| August 2025 | 3.4 | 5.0 |
| August 2026 | 3.4 | 5.6 |
From June 2026 to August 2026 the practice recorded 3,805 appointments a month, or 438 per 1,000 registered patients (England: 510). 51% were face to face (England: 63%). 46% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
73% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | O'Flynn - Hampton Wick | South West London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 438 | 434 | 510 |
| Face to face | 51% | 58% | 63% |
| Same day as booked | 46% | 46% | 45% |
| More than 28 days after booking | 1% | 3% | 5% |
| Did not attend | 3% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.2% against 0.8%) and a learning disability (0.8% against 0.6%). It has a lower share for COPD (0.8% against 1.9%), heart failure (0.5% against 1.1%) and peripheral arterial disease (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 8.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 87.7 years for women and 83.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 13.9% | 14.3% |
| High blood pressure | All ages | 10.1% | 15.2% |
| Asthma | 6+ yrs | 5.1% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.5% | 4.6% |
| Cancer | All ages | 4.2% | 3.8% |
| Diabetes | 17+ yrs | 4.1% | 7.9% |
| Coronary heart disease | All ages | 2.2% | 3.0% |
| Atrial fibrillation | All ages | 1.9% | 2.2% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Dementia | All ages | 1.2% | 0.8% |
| Osteoporosis | 50+ yrs | 0.9% | 1.2% |
| COPD | All ages | 0.8% | 1.9% |
| Learning disability | All ages | 0.8% | 0.6% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Palliative care | All ages | 0.6% | 0.6% |
| Heart failure | All ages | 0.5% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 72.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 77.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 70.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.8% | 74.9% |
O'Flynn - Hampton Wick, Tudor House, 26 Upper Teddington Road, Kingston Upon Thames, KT1 4DY. Phone: 020 8977 2638. Website: www.hamptonwicksurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Kingston Health Centre | 0.6 km | 87% |
| St Albans Medical Centre | 1.0 km | 78% |
| Canbury Medical Centre | 1.1 km | 87% |
| Thameside Medical Practice - Childs & Partners | 1.6 km | 85% |
| Churchill Medical Centre | 1.7 km | 86% |
- Hampton Hill Medical Centre (83% overall experience good)
- Thameside Medical Practice - Childs & Partners (85% overall experience good)
- The Acorn Group Practice - Jackson (79% overall experience good)
- The Green Surgery (74% overall experience good)
How do patients rate O'Flynn - Hampton Wick?
In the 2026 GP Patient Survey, 85% of patients described their overall experience of O'Flynn - Hampton Wick as good, above the England figure of 77%. 81% found it easy to get through by phone.
How many patients are registered at O'Flynn - Hampton Wick?
8,688 patients were registered in September 2026, down 3.6% on a year earlier.
What is O'Flynn - Hampton Wick's CQC rating?
Requires Improvement overall, published in January 2023.
How many GPs does O'Flynn - Hampton Wick have?
3.4 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,526 patients per GP against 2,171 across England.
Are appointments at O'Flynn - Hampton Wick face to face?
51% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is O'Flynn - Hampton Wick's phone number?
020 8977 2638.